SummaryA deeply experienced IT Account Manager/Project Executive with a great track record of success in managing customer relationships for the long and continuing term (repeat/recurring business). QualificationsBachelor of Commerce (Finance and IT) - Deakin UniversityMaster of Business Administration (MBA) - Deakin UniversityHighly skilled in managing successful and robust/trusted customer relationships for a complex range of services for small and large complex accounts across a broad range of industry sectors including Banking, Airlines, Transport and Public Sectors utilising Cloud/Private Cloud infrastructure or inhouse infrastructure Infrastructure services as well as Application Development and Deployment.Additionally, significant experience managing technical solution design/architecture teams and a long and successful history managing IT Operations (BAU service delivery) and Project Delivery (Solution design and Delivery) and a range of complex and or vague unstructured business issues.Core Capabilities- Customer relationship management - Base Growth- Program Management and Contract governance (Scope, Schedule, Quality, Financials, Issue and Risk Mgmt)- P&L Financial Mgmt- Cloud Infrastructure/Technologies- SLA Mgmt- Vendor Mgmt- Commercial/Contract negotiation- People and Org Mgmt- Business and IT strategy & Mgmt- Architecture and Design Team MgmtKey Attributes - Well respected leader - Great with customers - Strong/successful track record - Well-developed business acumen & a collaborative approach to problem solving - Well-developed analytical skills of structured and unstructured problems - Strong IT technical knowledge - Straight talker - Motivated self starter - Flexible - Strong working knowledge of Distributed Hosting and Cloud technologies:
Listed skills include It Service Management, Project Delivery, Service Delivery, It Strategy, and 35 others.
