Joseph Nanfro Email & Phone Number

Melbourne, Australia

Responsible for managing key executive and technical customer relationship in Australia, and the implementation of Oneview systems into Australian based accounts, including: • engaging with senior executives and developing strong cohesive trusted relationships with the customer• Portfolio/Program management • Scope and Contract Management• Financial Management• Create and manage robust and comprehensive delivery planning.• Resource planning• Escalations… Show more Responsible for managing key executive and technical customer relationship in Australia, and the implementation of Oneview systems into Australian based accounts, including: • engaging with senior executives and developing strong cohesive trusted relationships with the customer• Portfolio/Program management • Scope and Contract Management• Financial Management• Create and manage robust and comprehensive delivery planning.• Resource planning• Escalations management• Risk Management• Management of hardware and software deployments and the application development lifecyle for our customer base. Show less

Melbourne, Australia

Oneview Healthcare is an entrepreneurial organisation revolutionising patient experience through innovative software for healthcare facilities. As the Senior Implementation Director, I am responsible for successful implementation of Oneview Patient Engagement Solutions for Epworth Hospital.• Scope and Contract Management• Financial Management • Customer Relationship Management • Effective Programme Governance • Create and manage robust and comprehensive… Show more Oneview Healthcare is an entrepreneurial organisation revolutionising patient experience through innovative software for healthcare facilities. As the Senior Implementation Director, I am responsible for successful implementation of Oneview Patient Engagement Solutions for Epworth Hospital.• Scope and Contract Management• Financial Management • Customer Relationship Management • Effective Programme Governance • Create and manage robust and comprehensive delivery planning. • Resource planning• Managing escalations.• Risk Management• Stakeholder analysis and communication strategy ManagementAs the key Oneview interface for the Epworth customer, I have been the primary escalation point for day to day service delivery management and software release management, and additionally, also acted as the Account manager for contract governance, commercials, SOW and contract amendments. Show less

Melbourne, Australia

Consulting role assisting with pre-Merger and Acquisition activities and the due diligence process/program. This resulted in the preparation of the due diligence and business case reports to the Board of Directors of the merger entity and assisting in understanding the landscape.

Melbourne, Australia

Project/Account Executive - National Australia Bank (ITSA CONTRACT) 2011 - 2015This is the largest outsource contract for IBM in Australia. Account executive for the IBM outsourced services to the Wholesale Bank. Working with the CIO and Heads of Technology for the following NAB business units: • Markert Risk (Calypso) Applications • eFX (Murex) Applications • Asset Servicing Applications• NextGen Core Banking Program. TechnologiesDistributed… Show more Project/Account Executive - National Australia Bank (ITSA CONTRACT) 2011 - 2015This is the largest outsource contract for IBM in Australia. Account executive for the IBM outsourced services to the Wholesale Bank. Working with the CIO and Heads of Technology for the following NAB business units: • Markert Risk (Calypso) Applications • eFX (Murex) Applications • Asset Servicing Applications• NextGen Core Banking Program. TechnologiesDistributed Server Hosting Services in a Private Virtual Cloud utilising the following technologies - • Microsoft Windows Server, Linux, Solaris OS, AIX.• Enterprise Storage - EMC/IBM/Netapp• Networking. • Oracle DBMS, Microsoft SQL Server, • J2EE, WAS, MQ • Oracle ExaData/ExaLogic Key Account Executive responsibilitieso Base Growth Saleso Financial Management – Full P&L - Revenue/GP Targetso Commercial contract negotiation and managemento Client escalation point for service and contract issueso Client Relationship managemento Compliance to Business Controls and Sales Cadenceo Scope and Service Level ManagementAchievements:o Developed great working relationship with business unit heads and CIO of Wholesale Banko Leading the successful project implementation (typically about 30 projects on the go)o Stabilised project delivery for a key bank program (Nextgen/NAB Stratus/RR1)) o Valued at 40 % of the overall account incremental growth revenues; o A$12m in new signings and A$9m in billings in 2014; o Ongoing revenue stream of A$34m TCV in addition to project OTC;o Over-achieved financial targets for 2 consecutive years Show less

Melbourne, Australia

NATIONAL AUSTRALIA BANK - END USER COMPUTING CONTRACT 2008 - 2010Project/Account ExecutiveThe Account Executive for all areas of the NAB account performance for the Workplace (EUS) contract. Assigned to account when the account was extremely troubled - successfully negotiated through difficult times resulting in a stable/predictable service delivery performance with excellent financial and performance metrics. Scope/Devices under-managemento 33000 End Users/Desktop… Show more NATIONAL AUSTRALIA BANK - END USER COMPUTING CONTRACT 2008 - 2010Project/Account ExecutiveThe Account Executive for all areas of the NAB account performance for the Workplace (EUS) contract. Assigned to account when the account was extremely troubled - successfully negotiated through difficult times resulting in a stable/predictable service delivery performance with excellent financial and performance metrics. Scope/Devices under-managemento 33000 End Users/Desktop o 2000 mobile devices o 880 Locations o 1200 File and Print Serverso 2000 PrintersKey Metricso 1,200 - 1,500 service calls per dayo First call resolution 90%o Customer Sat 84%Key Account Executive responsibilitieso Base Growth Saleso Financial Management – Full P&L - Sales Revenue/GP Targetso Commercial contract negotiation and managemento Client escalation point for service and contract issueso Client Relationship managemento Compliance to Business Controls and Cadence reportingo Scope and Service Level ManagementAchievementso Stabilized service performance and customer relationships;o Stabilized service performance and customer relationshipso Developed as a trusted adviser to the key customer business unit headso Expanded the contracted services to include Software Platform Management Services and o Branch Relocation Services – valued at A$15m TCVo Delivered significant year on year Financial and Service Delivery performance improvementso This success was a key contributor which lead to the Whole of Bank infrastructure outsource initiative (ITSA Contract above)o Overachieved Financial targets for 2 consecutive years Show less

Melbourne, Australia

NATIONAL AUSTRALIA BANK 2007 – 2008IBM Management Consultant Seconded to the NAB as a senior Consulting Manager for various senior management activities under the direction and/as required by the NAB based on my experiences in IBM reporting to the General Manager - Technology Operations ANZ. Initially engaged to perform an assessment and deliver recommendations of the executive support service within the bank.Achievementso Network billing program o Recovered… Show more NATIONAL AUSTRALIA BANK 2007 – 2008IBM Management Consultant Seconded to the NAB as a senior Consulting Manager for various senior management activities under the direction and/as required by the NAB based on my experiences in IBM reporting to the General Manager - Technology Operations ANZ. Initially engaged to perform an assessment and deliver recommendations of the executive support service within the bank.Achievementso Network billing program o Recovered over $7m in over-payments from service providerso Program Director - Regional Services Management o This program was in the inception/development phase and a work-in-progress. o Develop, shape and cost the overall program to : - Consolidate the services management across the whole of NAB - emphasis on the ITIL framework to achieve best practices outcomes. - A multi-year program affecting the whole of the NAB Australian region. Show less

Melbourne, Australia

Asia Pacific Project Executive Profession Lead 2006 - 2007Project Executives are the general managers for the contracts and services delivered to our outsourced clients. This was a leadership role key to ensuring that IBM PE have a consistent skill-set/approach to managing outsource contract across the A/NZ and AP rim through country specific focal points and reported to the Senior Vice President for Client Services Asia Pacific. Achievementso Successful Certification… Show more Asia Pacific Project Executive Profession Lead 2006 - 2007Project Executives are the general managers for the contracts and services delivered to our outsourced clients. This was a leadership role key to ensuring that IBM PE have a consistent skill-set/approach to managing outsource contract across the A/NZ and AP rim through country specific focal points and reported to the Senior Vice President for Client Services Asia Pacific. Achievementso Successful Certification of 70 % of ANZ PE’s and 50% of AP PE Show less

Melbourne, Australia

Sector Delivery Executive 2004 - 2006Leadership role responsible for IBM’s outsourced Public Sector (PSS) clients across Australia through a team of competent Project Executives (Account Executives).Reporting to PSS Sector GM, I was responsible for all aspects of Sector and Account health:o Financial Management - P&L with Revenue/GP Targetso Commercials and contract managemento Client escalation point for service and contract issueso Client Relationship… Show more Sector Delivery Executive 2004 - 2006Leadership role responsible for IBM’s outsourced Public Sector (PSS) clients across Australia through a team of competent Project Executives (Account Executives).Reporting to PSS Sector GM, I was responsible for all aspects of Sector and Account health:o Financial Management - P&L with Revenue/GP Targetso Commercials and contract managemento Client escalation point for service and contract issueso Client Relationship managemento Compliance to Business Controls and Cadence reportingo Scope and Service Level ManagementAchievementso Total Revenue of US$102m o Base US$72m o Incremental growth revenue on base - US$30mo Account Satisfaction rating 7.5 on target of 7.0o Satisfactory rating on all controls audits Show less

Melbourne, Australia

Executive Manager - Project Management Business Unit 2002 - 2004This was a major organisational restructure and specifically chosen to lead the setup up and development of the Project Management Delivery Unit for all outsourced clients in Australia.o Tasked with the integration of Project Management functions for all incremental businesso Build/develop the competence of the PM business unito Reporting to GM of Strategic Outsourcing Business unito 8 Direct Reports (Level 2… Show more Executive Manager - Project Management Business Unit 2002 - 2004This was a major organisational restructure and specifically chosen to lead the setup up and development of the Project Management Delivery Unit for all outsourced clients in Australia.o Tasked with the integration of Project Management functions for all incremental businesso Build/develop the competence of the PM business unito Reporting to GM of Strategic Outsourcing Business unito 8 Direct Reports (Level 2 line managers)o 184 Project Managers across all service lineso Financial budget A$23.9mo Approx. US$120m projects in progress at any pointAchievementso Developed the Project Management capability with SOo Implementation of common Project Management disciplines and methodologyo Consolidated Program reporting and KPI for Projects, earned value reportingo PM Org Capability Maturity reporto Implemented PM certification plan – PMI certified -> IBM Certificationo Instigated Customer Sat Project reviewso Delivered A$190m of project value Show less

Melbourne, Australia

Executive Manager - Distributed Services Business Unit 2001 - 2002Led the Distributed Services business unit for all Intel and mid-range services across AustraliaReporting to the GM of Strategic Outsourcing. Personally asked by the GM to fulfill this role because of my strong technical and management experience in Distributed Server. Responsible for developing and implementing the strategy that aligned to the overall organisational direction. This was a Senior Operational… Show more Executive Manager - Distributed Services Business Unit 2001 - 2002Led the Distributed Services business unit for all Intel and mid-range services across AustraliaReporting to the GM of Strategic Outsourcing. Personally asked by the GM to fulfill this role because of my strong technical and management experience in Distributed Server. Responsible for developing and implementing the strategy that aligned to the overall organisational direction. This was a Senior Operational Management responsible for the financial and technical performance of the unit.o 1,300 Midrange - Sun/IBM/AS400 Physical and Virtualo 6600 Intel File and Application Serverso 650 staff - Budget A$58.5mAchievementso Developed and implemented DS strategic plan and objectiveso Overachieved all financial and services KPI’s for Distributed Server Business Unito Functionally decomposed work units into Administration/break fix and Projectso Developed and implemented Server consolidation plans Show less

Melbourne, Australia

Executive Manager - End User Services Business Unit 2000 - 2001Led the help-desk and on site desktop support (DCS) operations for our outsourced clientsResponsible for all elements of services management, financial management and strategy for the EUS business unit.o approx 30 customers across Australiao Staff 780 - Budget - A$62mAchievements:o Over-achieved on all financial and services targetso Consolidated 13 help desks to 2 (primary… Show more Executive Manager - End User Services Business Unit 2000 - 2001Led the help-desk and on site desktop support (DCS) operations for our outsourced clientsResponsible for all elements of services management, financial management and strategy for the EUS business unit.o approx 30 customers across Australiao Staff 780 - Budget - A$62mAchievements:o Over-achieved on all financial and services targetso Consolidated 13 help desks to 2 (primary and backup locations)o Restructured site operations in to break/fix and IMAC serviceso Resulting in a reduction of 120 FTE from base at commencement of role Show less

Melbourne, Australia

• Southern Region Services Manager

Melbourne, Australia

DATAPOINT CORPORATION• Regional Services Manager• Technical Support Manager• Technical Support Specialist• Senior Engineer• Field Service Engineer

Melbourne, Australia

Field Engineer/Technical Officer - Electronics

Master Of Business Administration (M.B.A.), Business And Commerce

Activities and Societies: Deakin Alumni

Bachelor'S Degree, Business/Commerce (Mis/Accounting/Finance)

Activities and Societies: Deakin Alumni