Jacqueline Naud Email & Phone Number

United States

Austin, Texas Area

Accountable for revenue collection production, compliance, quality and customer service in managing a portfolio of approximately $180M in outstanding receivables. Receive, audit and assess files to create and execute liens, as well as plans to collect on debt, while maintaining business and positive client relations. Partner with legal teams and senior management to develop customized debt management strategies. Compile documentation supporting audits and legal proceedings, ensuring accuracy and timely completion. Serve as a client advocate and mediator to negotiate settlements, payment arrangements and strategic debt management solutions to maintain client and ensure future revenue.Research, authorize and process new contract agreements for credit and released credit approval on existing accounts; additionally responsible for Loan Modifications, Consumer Bankruptcies, Subordination requests and all collection efforts of the consumer loan portfolioAnalyze delinquent loans for ALLL (Allowance for loan losses, leases - reserves and loss mitigation).Maintain average monthly delinquency ratio .11%. State average is .97% and National 1.45%.Collect 99% + of delinquency for consecutive 32 months.

Austin, Texas Area

Responsible for training of staff, continually assessing training/follow-up needs of staff and coordinating training accordingly. Ensured proper systems were in place and all employees within the branch were executing properly. Evaluated the processing staff and assist them with setting goals. Provided assistance with the development, documentation, and implementation of systems and processes for all affordable homeownership programs.Managed all activities related to residential home sales and loan closings, including all loan origination and processing.

Austin, Texas Area

Habitat for Humanity is dedicated to ending the cycle of poverty housing and the deeply held belief that everyone deserves a decent, affordable place to live.Performed mortgage underwriting functions for affordable homeownership programs including coordinating and processing home buyer applications, Fannie Mae 1003, GFE and TIL; determined income eligibility of potential clients and educated clients about homeownership. Managed home sale closing process, including preparation of loan documents (including surveys, appraisals, insurance) and closing instructions to title companiesCoordinated and prepared state and local grant funding applications valued at approximately $885,000 in 2012, $601,500 in 2013, and $1,000,000 in 2014.Assisted with the development and implementation of systems and processes for all affordable homeownership programs.

Austin, Texas Area

Habitat for Humanity is dedicated to ending the cycle of poverty housing and the deeply held belief that everyone deserves a decent, affordable place to live.• Analyzed the financial budgets of households before submitting to the house counseling manager• Assisted with pre-qualification and underwriting of customer files for the affordable home ownership program• Performed a wide array of administrative functions, including scanning, filing, copying and file maintenance

Chanac France

• Managed a five person team for implementation of County-wide seasonal events and promotions• Led website redesign and redevelopment• Planned and coordinated all seasonal events• Worked in conjunction with marketing to develop all marketing and promotional collateral for seasonal events and activities• Provided reception services and tourism information