Thrive Services Group was founded on the belief that generating profits and doing good for the community can coexist to create a world where every person can thrive. Bottom line: We believe business can end poverty.Leading by example, we intentionally and purposefully establish businesses whose profits will be richly invested in the most pressing needs of individuals and communities.By collaborating with communities, investors, and business partners, we provide creative, unique, and effective solutions in housing, education, food security, and health services, which result in social and financial return for generations to come.

Helping create exceptional workplaces through strategic consulting services. Specializing in employee experience, values and mission alignment, internal communications, community building, employee programs, and navigating the challenging and unforeseen situations that create make-or-break moments of trust with your team.

I was recruited into a newly created role to drive talent and culture efforts across 27 countries at Cricut, a creativity platform company that offers connected machines, design apps, and accessories to over 4 million users worldwide. I managed its high-volume global recruiting team that regularly oversaw 100 to 150 requisitions, and I designed its new Voice of Employee (VoE) strategy to include more inclusive and actionable employee engagement feedback mechanisms.

I worked directly with Tony on all strategic aspects of Zappos.com, serving as a member of his executive team that guided the company’s direction and management. As part of my role, I led a blended team of professionals in implementing our employee engagement, communications, and corporate PR functions.EXECUTIVE LEADERSHIP / ORGANIZATIONAL STRATEGY✔ Managed the CEO office, 7-person executive assistant team, and 20-member department responsible for corporate PR, internal communications, employee engagement & community development, and crisis communications. ✔ Key cross-functional collaborator, working with executives and business leaders in finance, legal, marketing, and customer service.✔ Deputized to represent Tony in critical meetings regarding employee development, investment opportunities, political and charity donations, strategic partnerships, asset purchases, and business collaborations.EMPLOYEE ENGAGEMENT ✔ Oversaw company-wide people strategy to foster employee appreciation, cultivate cross-departmental connection points, and ensure a values-aligned workplace. ✔ Coordinated large-scale philanthropic giving program and spearheaded employee volunteerism partnerships with local nonprofits.STRATEGIC COMMUNICATIONS ✔ Directed company-wide employee communications, ensuring clarity, consistency, and key stakeholders’ buy-in.✔ Vetted new spokespeople and executive team members, coaching employees on public disclosure rules, confidentiality, and general media training.✔ Advised on major brand and employee shifts; served as final decisionmaker on enterprise-level crises, including approving all social media, marketing collateral, messaging, and media interviews.BRAND AMBASSADORSHIP✔ Spoke to national audiences on Zappos culture and community building, e.g., Great Place to Work Institute, Society for Human Resource Management (SHRM).✔ Secured Zappos on Fortune’s Best Company List and as a WorldBlu-certified Freedom-Centered Organization.

I was hired as the second employee in Zappos’s newly formed HR department to help onboard and relocate dozens of employees as the company expanded rapidly into new headquarters in Las Vegas. I was soon asked to lead our work in creating an intentional, comprehensive, and values-driven employee experience. This included designing and launching our Zollars and Wisz programs and numerous large-scale, enterprise-wide efforts. As Speaker of the House, I ran our quarterly all-hands meetings, led our culture R and D, and supported Tony’s spinoff initiatives, including the $350M downtown Las Vegas revitalization project and his #1 New York Times bestseller, Delivering Happiness (2010).