Joshua A. Navarro Email & Phone Number

Woonsocket, RI, US

Cumberland, Rhode Island, United States

• The Quality Assurance Brand Lead is part of inMusic's Quality Assurance department and reports directly to the Quality Assurance Brand Manager. The role directs and tests the products for a designated Brand from start.
• Serve as brand-specific QA Test Lead, acting as dedicated and direct testing liaison to one or more specific brand teams
• Consider brand-specific needs and priorities in all duties
• Plan and prioritize testing work for a specific brand in consultation with the brand team and QA manager
• Plan test schedules or strategies following project scope or delivery dates
• Read blueprints, data, manuals, or other materials to determine specifications, inspection and testing procedures, adjustment methods, certification processes, formulas, or measuring instruments required

Cumberland, RI

• The Quality Assurance Brand Lead is part of inMusic's Quality Assurance department and reports directly to the Quality Assurance Brand Manager. The role directs and tests the products for a designated Brand from start.
• Serve as brand-specific QA Test Lead, acting as dedicated and direct testing liaison to one or more specific brand teams
• Consider brand-specific needs and priorities in all duties
• Plan and prioritize testing work for a specific brand in consultation with the brand team and QA manager
• Plan test schedules or strategies following project scope or delivery dates
• Read blueprints, data, manuals, or other materials to determine specifications, inspection and testing procedures, adjustment methods, certification processes, formulas, or measuring instruments required

Cumberland, Rhode Island

Cumberland, Rhode Island, United States

Cumberland, Rhode Island

inMusic is a family of leading music technology and consumer electronics brands. Through collaboration and innovation, every inMusic brand has the unique ability to respond dynamically to the demands of its customers, delivering the latest advancements in engineering, design, and technology in the DJ, Music Production, Pro Audio, Musical Instrument, and.

Westborough, MA

• Being part of the Window 7 migration team, migrating nearly 60 users a week
• Experience using the System Center Configuration Manager (SCCM) for imaging Windows 7 to device
• Inventory control of computer desktop, laptop and monitor using a Access database
• Provide second level of support for end user Lenovo desktop and laptop
• Installing RAM and replacing keyboard to laptop
• Keep track of inventory of desktop, laptop and monitor using an Access database

Mansfield, MA

• Provide second level of support for end user HP laptop
• Support over 500 users around the United States
• Experience using the Microsoft Deployment Toolkit for imaging
• Setting up iPhone and iPad for New hire
• Utilize remote software program (Microsoft Lync 2013) to troubleshoot laptop technical issues as well as installing drivers and fixes
• Monitoring and managing the queue using the HEAT software and work on an average of 10 tickets a week

Greater Boston Area

• Provide first level of support for end user equipment including, computers, network equipment, printers, and telecommunications systems
• Utilize remote software program (Dame ware mini-control, join.me, and teamviwer.com ) to troubleshoot desktop and laptop technical issues as well as installing drivers and fixes
• Installing RAM, Go-BI cards and etc to laptop
• Monitoring and managing the queue using the Track-IT software and work on an average of 10 tickets a week

Providence, RI

• Identify and escalate situations requiring urgent attention
• Cover the front desk; answering phone, following up with the staffs and doing other task
• Being part of Network connection project at the new site
• Inventory of computer system and other equipment
• Being part of Window 8 migration
• Setup the first half of a server to the new building

Woonsocket, RI

• Provide second level of support for end user equipment including, computers, network equipment, printers, and telecommunications systems
• Successfully monitor and manage the queue using the SharePoint site and work on an average of 12 tickets a week
• Utilize remote software program (Dame ware mini-control ) to troubleshoot desktop and laptop technical issues as well as installing drivers and fixes

East Providence, RI

• Provided excellent customer service in the furniture and electronics areas on the phone and in person
• Managed and troubleshooted all electronics inventory including desktop, laptop, DVD players, VCR and other electronics equipment

Lincoln, RI

• Visited high schools, attending college fairs, and helping at information sessions
• Conducted campus tours and assisting at various campus events
• Enter data into the school system and performed special projects as requested
• Participated in new student orientation, registration and commencement