Lead/manage a team of 12 cross-skilled Oracle & MSSQL Database Administrators, and Linux & Windows Systems Administrators working 24/7 at IT Operations Centers for HWS and Adidas IT Infrastructure.▪ Oversee the daily business operations ensuring seamless delivery of within SLA and operation processes.▪ Liaised with the L2 Team in Germany on incidents, and led troubleshooting calls and escalations.▪ Leading Ghana operations support centre team to effectively handle incidents, and problems and ensure redefined change and problem management processes to minimize downtime▪ Managing Aspen service-now incident. systems for Adidas Corporation ensuring excellent ticket management▪ Maintained excellent communication with team members to ensure timely closeout of P1 & P2 tickets.▪ Evaluate team performance based on KPIs and help the team set SMART goals to upskill and perform.▪ Working with the Inngen HR team to identify and onboard talents, facilitate knowledge transfer and track the progress of new IT engineers.

I have successfully managed the I.T Operations and data services in Ghana since 2016. This includes managing day-to-day IT and data services for TSL Ghana Business Unites and 5 BOST oil storage terminals with 250+ staff.1. Performed internal IT and security audits to register and mitigate any risk before it escalated.2. Negotiated with vendors to review SLA to reach a mutually benefitting deal, reducing cost by 25%3. Supervised technicians, and engineers to ensure projects are completed on time and within budget.4. Participated in ISP contract negotiations, creating win-win solutions for the company and customers.5. Maintained excellent communication with team members to ensure timely closeout of pending IT issues.6. Updated and maintained Information Systems documentation such as IT Policies and SOPs 7. Identified and recommended effective technology solutions that improved the overall reliability, responsiveness, and efficiency of IT systems, networks, security, and processes8. Responsible for systems administration including but not limited to server administration, network administration, Active Directory administration, CCTV, PBX Systems administration and first point of contact help desk duties for 5 oil terminals with 250+ users.9. Develop an annual budget and work plan ensuring all projects outlined in the work plan are captured in the budget.10. Responsible for 99% uptime on Corporate NAVISON ERP, SAP Appraisal System, TAMS Access Control Management System, SharePoint Intranet, LAN/WAN, Microsoft Database for NAV Backend and M365 Administration.

I supported the day-to-day IT operations, overseeing the administration and support of HP ProLiant DL host Server and three windows virtual servers, and maintenance of Windows-based Laptops and Desktops, LAN, VPN, WAN, Printers, Telecoms and CCTV Systems.1. Monitored IT ticketing system and respond to all Service Desk tickets.2. Prioritized, resolved, and documented IT issues.3. Repaired, replaced or upgraded workstations.4. Identified and cleaned system threats (virus, malware, etc.).5. Installed and repaired peripherals such as headsets, monitors, docks, keyboards, mice and printers.6. Administered end-user accounts and privileges.7. Maintained network performance by performing network monitoring, troubleshooting network problems and executing maintenance plans and escalating problems to vendors.

Provided technical advisory and support on computer systems improvement and was responsible for initiating, coordinating, and enforcing best IT practices that enable smooth IT operations.1. Identified and recommended emerging technologies, hardware and software to provide strategic delivery of company projects such as computer systems upgrade of network systems and services, and training users.2. Identified, troubleshoot, and analyze hardware and software-related issues on Dell computers.3. Retained ownership of cases and provide follow-ups with clients to ensure the issue is resolved.4. Handled multiple escalation issues, assign incidents in line with documented guidelines and procedures.5. Logged and tracked solutions and make them available for future use.

I was responsible for ICT training for over 1,200 Students while managing and maintaining the Computer systems of the institution.1. Trained over 4,000 secondary school students in ICT tools and their operations2. Ensured that ICT tools procured are quality, cost-effective, standardized and met the organization’s needs.3. Supervised IT operations by maintaining desktops, laptops, tablets, for 1,500+ users.4. I enhanced the availability of infrastructure through planning, thorough testing, efficient implementation, and comprehensive support.