Joshua Black, Ma Email & Phone Number

Alpharetta, Georgia, United States

Provided staff augmentation to the Verizon team responsible for authoring, maintaining, and otherwise managing learning and development (L&D) content within the InfoManager content management system (CMS) for various functions within the organization (e.g., sales, finance, customer service, regulatory affairs, etc.). - Created, updated, and maintained technical documentation and training materials, e.g., end user guides, standard operating procedures (SOPs), quick reference guides (QRGs), one-pagers, etc. - Partnered with cross-functional workgroups and stakeholders to determine the most effective presentation methods and modalities for training content. - Supported the creation of all training content for national consumer loyalty promotions. - Collaborated with subject matter experts (SMEs) to ensure the accuracy and relevance of information within the online content management system (CMS). - Tagged content with metadata to ensure correct placement within the content management system (CMS), improve content reuse, and distribute information to the appropriate end users.

Buckhead, Georgia, United States

Engaged on a short-term basis to analyze training needs, document existing business processes, and begin to implement a formal learning and development (L&D) function to facilitate the expansion of the business into other locations, markets, etc. - Developed a thorough understanding of the audience and the documentation required by meeting with associates and working with managers to discuss technical and process problems. -Researched and built knowledge about products, services, technology, or concepts to be documented.-Determined the clearest and most logical way to present information and instructions for greatest reader comprehension and writes and edits technical information accordingly.-Prepared or commissioned graphics and illustrations to elaborate on or complement technical writing.-Met with subject matter experts in order to ensure that specialized topics were appropriately addressed and discussed.-Worked with various colleagues to ensure that the finished documentation met product requirements.-Revised, edited, and updated instructions, technical information, and frequently asked questions as necessary.-Created, adapted, and followed project schedules and deadlines.

Carrollton, Georgia, United States

- Built an engaging classroom community by conceptualizing, developing, and delivering instruction for five (5) courses per semester with a concentration on a first-year writing sequence, as well as professional and technical writing, literary theory, and British literature.- Coordinated assessment of first-year writing courses for accreditation purposes.- Gained skill in eLearning development and key software (i.e. Learning Management Systems (LMS), Adobe Creative Suite (notably Captivate), Storyline 360, Kaltura, and basic HTML).

Carrollton, Georgia, United States

- Delivered excellence in first-year writing sequence, professional and technical writing, and literary theory instruction. - Concurrently served on multiple committees, including contributing to a Student Affairs Subcommittee playing an integral role within the Faculty Senate.- Collaborated within a STEM to STEAM initiative by assisting in revising a First-Year-Writing curriculum to affect a 50% reduction in STEM students receiving non-passing grades.- Served on a First-Year Writing Committee to assist with the development of a new curriculum based on contemplative, social justice, and cognate pedagogical practices.

Carrollton, Georgia, United States

- Designed, planned, and presented UWise workshops on basic and / or advanced grammar for a cohort of students intending to pursue careers in science, technology, engineering, and mathematics. - Taught a first section and designed a section of a second course within the First-Year Writing Sequence.

Carrollton, Georgia, United States

- Proactively identified students’ strengths and / or deficits while cohesively providing tutoring at all levels (undergraduate to masters to doctoral topics) ranging from macro- to micro-level organization. - Optimized instruction of proper implementation of style manual guidelines and / or grammar.

Carrollton, Georgia, United States

- Spearheaded the start-up of this dynamic journal of undergraduate research in the humanities, including rapidly growing from publishing articles from students locally to those from national and international institutions. - Led efforts for a strong foundation to allow continued success to this day.- Recognized with a National Endowment of the Humanities Grant to subsidize operations.

Carrollton, Georgia, United States

- Recognized as the first point-of-contact for authors interested in publication within this official journal of The Autobiography Society. - Provided with an expansive portfolio of tasks to assist in learning academic publishing operations. - Received, created records for, catalogued, and read submissions.- Contacted peer-reviewers for articles passing initial quality control protocols. - Assisted with submission content-editing and copyediting processes. - Tracked submissions throughout review, revision, and publication processes via Excel, as well as communication with authors, publishers, and stakeholders.- Ensured accurate compliance with formatting, citations, and prose per in-house guidelines.- Consulted with Subject Matter Experts (SMEs) to ensure accurate revisions to highly specialized and / or technical content found in articles.

Master Of Arts - Ma, English Language And Literature, 4.0/4.0

Bachelor Of Arts - Ba, English Language And Literature, Summa Cum Laude