Curating and SEO-optimizing knowledge bases (Wordpress); authoring and improving informational articles (Markdown and wiki CMS); generating online content for a variety of industries, including law, education, tech, and film; collaborating with senior editors and SMEs on lean, fast-paced teams.

Crafted and published campus-wide accounting/HR communications; ensured change control and federal/state compliance for UT Austin's Handbook of Business Procedures; documented software changes for support staff and clients (MS Office, Sharepoint); provided technical support to internal clients (InContact); administered the CRM supporting UT Austin financial and HR systems/ software (Oracle); QA tested homegrown interfaces for functionality and compatibility (Jira).

Maintained and expanded user documentation (G Suite apps, Lucidchart, Confluence); advised upper management on release mangement; administered issue tracking and ticketing (Jira); PCI compliance testing for homegrown interfaces; acted on cross-functional project teams to provide documentation and guidance.

Authored comprehensive documentation for UC Berkeley Visitor Services' Campus Tours application (serving 177,000+ visitors per year); improved client services (G Suite, Confluence); created new employee on-boarding and orientation materials; decreased AV service desk ticketing by 60%; created QA test plans, reference materials, developer documentation, and technical design specs.

Information analysis and document quality assurance for a 1300+ entry collection of mortgage handling documentation; directed cross-functional meetings with distributed, global teams, including members of business, risk, legal, and compliance; oversaw change control for 20+ projects, monthly (Lotus Domino, Sharepoint, MS Access, Visio, Excel, and Word); highest productivity on team 6 mos in a row.

Instructed 120+ students per semester in professional writing and academic research; developed original, relevant, innovative course content (MS Office, D2L); held all regular classes, office hours, and student meetings; returned comments and grades in timely fashion; acted on steering committees for teaching best practices and writing curriculum development.

Contributed to, edited, proofed, or peer-reviewed such academic publications as:--The Concord Saunterer: A Journal of Thoreau Studies--The Thoreau Society Bulletin--The Oxford Guide to Transcendentalism (Oxford, 2010; ed. Myerson, Petrulionis and Walls)--Passage to Cosmos: Alexander von Humboldt and the Shaping of America (Walls, Chicago, 2009)--Margaret Fuller: In Her Own Time (ed. Myerson, Iowa, 2008)--The Collected Works of Ralph Waldo Emerson, Volume VIII (ed. Myerson, Harvard, 2010)--Walt Whitman: A Descriptive Bibliography (ed. Myerson, Iowa, 2011)--Toward a Female Genealogy of Transcendentalism (ed. Cole and Argersinger, U of Georgia P, 2014)--Conspicuous Silences: Implicature and Fictionality in the Victorian Novel (Rosaler, Oxford UP, 2016)

In addition to coursework, dissertation, and certification exams: instructed 2 courses per semester (20-30 students); presented work at national and international conferences (15+); co-organized national graduate student conferences (3); twice-published in peer-reviewed journals; provided editorial and research support for academic publications and books (9).

-Trained ESL students in business English and academic communication.-Tutored students taking the TOEFL exam for graduate school entrance.-Proctored practice examinations.-Acted as weekend secretary and computer lab attendant.

Tutored undergraduate students who were simultaneously enrolled in remedial communication classes and was awarded the role of assistant manager, which involved becoming a key-holder for the labs, keeping track of employee hours, matching tutors and clients, and some curriculum responsibilities.

Processed and delivered classroom materials to instructors in the developmental studies department, engaged in customer service telecommunication with potential students and parents, and proctored COMPASS pre-college testing to high school students.