Jennifer Briggs Email & Phone Number

Texas, United States

Dallas, Texas, US

• Lead learning strategy, performance management, and talent development initiatives for 3,000+ global employees across US, AMEA, APAC, and India, managing $500K learning budget. Responsible for designing and.
• Lead global performance management strategy, including design and implementation of standardized review processes, regional customization, best practice adoption, and manager enablement across all organizational levels
• Leveraged AI to optimize learning paths, identify trends, and create role-aligned development guides through LinkedIn Learning and custom analytics
• Architected Global Leadership Development Program reaching 400+ leaders, achieving 90% satisfaction and 85% learning application rates
• Designed and scaled 5-module Manager Development Program through participant feedback and senior leader partnerships
• Enhanced program engagement through virtual collaboration tools and adaptive learning journeys

Richardson, Texas, US

• Analyzed skill gaps and training needs using ADDIE model to ensure alignment of learning programs with business objectives. Effectively managed projects using Smartsheet, ensuring timely completion, adherence to.
• Developed First-Time Leaders program achieving 85% participant confidence improvement
• Created Women In Leadership Program driving 15% increase in female leadership promotions
• Partnered with VP of DEI to create dialogue series advancing inclusive leadership practices
• Selected as Featured Speaker for GenHERation®, inspiring future female leaders
• Redesigned manager development program reducing time-to-productivity by 40%

Draper, UT, US

• Analyzed skill gaps and training needs using ADDIE model to ensure alignment of learning programs with business objectives. Utilized Smartsheet for effective project management, ensuring seamless coordination and.
• Implemented a comprehensive COBRA training program, improving employee knowledge and customer service quality
• Created interactive video content for policy training and cultural initiatives
• Developed animated microlearning content promoting peer-to-peer respect and recognition
• Developed virtual learning paths reducing time-to-proficiency by 30%

Bloomington, MN, US

• Collaborate with multiple business groups and subject matter experts to identify training needs and design effective training programs. Utilize Instructional Design methodologies to design courses and rich media.
• Designed power user program for Edmentum clients to develop beginner to intermediate level navigation skills.
• Produced and facilitated live and on demand webinars to advance Edmentum's standing as a thought leader in the educational technology market.
• Created quality assurance program for Edmentum’s Support department to provide guidance and best practices for call management.
• Managed and created training initiatives and content for Edmentum’s virtual academy and cross-department migration to new student information system.
• Design onboarding training plan and coach new employees recruited to implement Edmentum's customer success initiatives.

Bloomington, MN, US

• Provided professional development and implementation planning for school and district staff, which included discussing district goals, creating plans specific to needs, and facilitating virtual training sessions..
• Designed and facilitated informative and educational webinars to implement Edmentum solutions.
• Produced and edited recorded workshops to enable ongoing training for Edmentum clients.
• Assisted with design of train-the-trainer program for Edmentum solutions to comply with client state regulations.

Bloomington, MN, US

• Identify and analyze customer trends, then provide the best solutions on a case by case basis. Lead projects and associated teams. Mentor, train, and coach new representatives, while conducting needs analysis to.
• Created Support training documents for new services and systems with a focus on operational aspects of their roles.
• Tasked with creating an end to end training plan to on-board, educate, new and current support reps.
• Delivered classroom style training to on-board and educate new hires on Edmentum solutions.
• Researched and tested technical issues to ensure exceptional client experiences with Edmentum solution.