Lead learning strategy, performance management, and talent development initiatives for 3,000+ global employees across US, AMEA, APAC, and India, managing $500K learning budget. Responsible for designing and implementing global performance management processes and systems.Highlights:• Lead global performance management strategy, including design and implementation of standardized review processes, regional customization, best practice adoption, and manager enablement across all organizational levels• Leveraged AI to optimize learning paths, identify trends, and create role-aligned development guides through LinkedIn Learning and custom analytics• Architected Global Leadership Development Program reaching 400+ leaders, achieving 90% satisfaction and 85% learning application rates• Designed and scaled 5-module Manager Development Program through participant feedback and senior leader partnerships• Enhanced program engagement through virtual collaboration tools and adaptive learning journeys• Built TD Analytics Dashboard reducing reporting time by 50% while enabling data-driven optimization• Spearheaded "o9 Learns" sustainability campaign achieving 85% participation and 10,000+ learning hours

Analyzed skill gaps and training needs using ADDIE model to ensure alignment of learning programs with business objectives. Effectively managed projects using Smartsheet, ensuring timely completion, adherence to schedules, and risk identificationPartnered with SMEs, partners, and vendors to build, deliver, and optimize company-wide learning initiatives. Utilized Adobe Creative Cloud, Microsoft PowerPoint, and Articulate Rise to develop a broad and innovative set of learning modalities. Assessed and improved learning content to ensure relevance, accuracy, and effectiveness, incorporating industry trends and best practices.Highlights:• Developed First-Time Leaders program achieving 85% participant confidence improvement• Created Women In Leadership Program driving 15% increase in female leadership promotions• Partnered with VP of DEI to create dialogue series advancing inclusive leadership practices• Selected as Featured Speaker for GenHERation®, inspiring future female leaders• Redesigned manager development program reducing time-to-productivity by 40%• Created Performance Review Workshop using real scenarios for annual and mid-year conversations

Analyzed skill gaps and training needs using ADDIE model to ensure alignment of learning programs with business objectives. Utilized Smartsheet for effective project management, ensuring seamless coordination and efficient workflow. Utilized Camtasia, Adobe Creative Cloud, Articulate Storyline, and Powerpoint to develop a broad and innovative set of learning modalities.Highlights: •Implemented a comprehensive COBRA training program, improving employee knowledge and customer service quality• Created interactive video content for policy training and cultural initiatives• Developed animated microlearning content promoting peer-to-peer respect and recognition• Developed virtual learning paths reducing time-to-proficiency by 30%

Collaborate with multiple business groups and subject matter experts to identify training needs and design effective training programs. Utilize Instructional Design methodologies to design courses and rich media content for e-learning. Develop new company training metrics to ensure effectiveness. Review , maintain, and create content as new solutions, updates, and processes were available. Build internal partnerships across departments, and grow the training and readiness team's presence and integration with other business groups.Highlights:• Designed power user program for Edmentum clients to develop beginner to intermediate level navigation skills.• Produced and facilitated live and on demand webinars to advance Edmentum's standing as a thought leader in the educational technology market.• Created quality assurance program for Edmentum’s Support department to provide guidance and best practices for call management.• Managed and created training initiatives and content for Edmentum’s virtual academy and cross-department migration to new student information system.• Design onboarding training plan and coach new employees recruited to implement Edmentum's customer success initiatives.• Editor-in-chief of Training and Readiness department newsletter.

Provided professional development and implementation planning for school and district staff, which included discussing district goals, creating plans specific to needs, and facilitating virtual training sessions. Maintaining and updating online training materials as products updated and customer needs changed.Highlights:• Designed and facilitated informative and educational webinars to implement Edmentum solutions.• Produced and edited recorded workshops to enable ongoing training for Edmentum clients.• Assisted with design of train-the-trainer program for Edmentum solutions to comply with client state regulations.

Identify and analyze customer trends, then provide the best solutions on a case by case basis. Lead projects and associated teams. Mentor, train, and coach new representatives, while conducting needs analysis to identify departmental training needs for product suites and department operational process. Facilitate the best solution for technical and non-technical customer escalations.Highlights:• Created Support training documents for new services and systems with a focus on operational aspects of their roles.• Tasked with creating an end to end training plan to on-board, educate, new and current support reps.• Delivered classroom style training to on-board and educate new hires on Edmentum solutions.• Researched and tested technical issues to ensure exceptional client experiences with Edmentum solution.