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Systems engineer with over 10 years experience of working in the information technology and services industry. Skilled in system and network administration, communicating technical concepts to non technical audiences, and ensuring businesses have the technology, processes, and tools to be successful.
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Systems EngineerCard Kingdom Inc May 2021 - PresentSeattle, Washington, UsManaging network of 6 sites and 450+ users. Planned, built, and deployed HR information system in SharePoint Online and PowerApps allowing for automated new hire account creation, account changes, and account termination to accommodate substantial workforce increase. Consolidated user logins and increased security by evangelizing single sign on technologies. Collaborated with project team to plan and deploy document management system. Migrated firewall from Sophos SG to Meraki in a 24x7 environment with minimal downtime. Acting as an escalation point and mentor for helpdesk team. -
Systems EngineerTriton Technical Feb 2019 - May 2021Seattle, Wa, UsPlanned, built, and deployed IT systems for internal use and customers. Created and improved IT processes and standards to create predictable project outcomes. Leveraged vendor partnerships to reduce operational expenditure and offer better customer service. Acted as an escalation point for support team for specialized issues. Unraveled complex issues and standardized or automated their resolution. Traveled to shipyards for project work. Maintained business continuity. -
ConsultantIsoutsource Feb 2018 - Jan 2019Bothell, Wa, UsPrimary consultant for 15+ clients, ranging from 3-100 users per client. Maintained daily network operations of fully managed clients and the rest on as needed basis. Analyzed client’s IT infrastructure and policies, made recommendations based on peer reviewed best practices and client specific industry standards. Handled ticket escalations for other consultant’s clients. Planned, proposed, and implemented projects like full infrastructure replacement and full cloud migrations. Implemented custom solutions for clients using PowerApps, SharePoint, and PowerShell to meet business needs. -
Systems EngineerCopiers Northwest Feb 2016 - Feb 2018Seattle, Wa, UsOne of three IT staff for 250+ users and 13 offices over Washington, Oregon, and the Philippines, and associated servers, applications, and websites. Administrated and performed major software upgrades on multiple line of business applications. Developed processes for off-boarding and on-boarding employees. Researched, tested, and deployed new software solutions internally to improve operation efficiency. Supported users in day to day operations. Managed company cellphone deployment and policy. Performed network and application security audits. Maintained business continuity. -
Helpdesk It SupportCopiers Northwest Jul 2015 - Feb 2016Seattle, Wa, UsTroubleshot customer software issues with products and services over phone, email, and remote support sessions via GoToAssist. Setup and troubleshot networking, scan to folder/email, driver packages, and third party software solutions with multi-function printers. Explained maintenance agreements and value to customers as IT support wasn't included in standard hardware service contract.
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Student WorkerHighline College Jan 2013 - Jan 2015Des Moines, Wa, UsReset passwords, activated and unlocked accounts, answered service emails, answered service calls around campus. Service calls mostly consisted of troubleshooting AV equipment and hardware issues.
Jake Cross Skills
Jake Cross Education Details
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Highline CollegeComputer Systems Networking And Telecommunications -
Puget Sound Skills CenterComputer Systems Networking And Telecommunications
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Decatur High School
Frequently Asked Questions about Jake Cross
What company does Jake Cross work for?
Jake Cross works for Card Kingdom Inc
What is Jake Cross's role at the current company?
Jake Cross's current role is Systems Engineer at Card Kingdom Inc.
What is Jake Cross's email address?
Jake Cross's email address is jc****@****snw.com
What is Jake Cross's direct phone number?
Jake Cross's direct phone number is +142525*****
What schools did Jake Cross attend?
Jake Cross attended Highline College, Puget Sound Skills Center, Decatur High School.
What are some of Jake Cross's interests?
Jake Cross has interest in Social Services, Technology, Soccer, Politics, Education, Science, Environment, Civil Rights And Social Action, Photography, Soccer/football.
What skills is Jake Cross known for?
Jake Cross has skills like Networking, Troubleshooting, Customer Service, Linux, Operating Systems, Windows, Computer Hardware, Html, Microsoft Office, Altiris Deployment Console, Firewalls, Amazon Web Services.
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