Jake Cross Email & Phone Number

Seattle, Washington, Us

Managing network of 6 sites and 450+ users. Planned, built, and deployed HR information system in SharePoint Online and PowerApps allowing for automated new hire account creation, account changes, and account termination to accommodate substantial workforce increase. Consolidated user logins and increased security by evangelizing single sign on technologies. Collaborated with project team to plan and deploy document management system. Migrated firewall from Sophos SG to Meraki in a 24x7 environment with minimal downtime. Acting as an escalation point and mentor for helpdesk team.

Seattle, Wa, Us

Planned, built, and deployed IT systems for internal use and customers. Created and improved IT processes and standards to create predictable project outcomes. Leveraged vendor partnerships to reduce operational expenditure and offer better customer service. Acted as an escalation point for support team for specialized issues. Unraveled complex issues and standardized or automated their resolution. Traveled to shipyards for project work. Maintained business continuity.

Bothell, Wa, Us

Primary consultant for 15+ clients, ranging from 3-100 users per client. Maintained daily network operations of fully managed clients and the rest on as needed basis. Analyzed client’s IT infrastructure and policies, made recommendations based on peer reviewed best practices and client specific industry standards. Handled ticket escalations for other consultant’s clients. Planned, proposed, and implemented projects like full infrastructure replacement and full cloud migrations. Implemented custom solutions for clients using PowerApps, SharePoint, and PowerShell to meet business needs.

Seattle, Wa, Us

One of three IT staff for 250+ users and 13 offices over Washington, Oregon, and the Philippines, and associated servers, applications, and websites. Administrated and performed major software upgrades on multiple line of business applications. Developed processes for off-boarding and on-boarding employees. Researched, tested, and deployed new software solutions internally to improve operation efficiency. Supported users in day to day operations. Managed company cellphone deployment and policy. Performed network and application security audits. Maintained business continuity.

Seattle, Wa, Us

Troubleshot customer software issues with products and services over phone, email, and remote support sessions via GoToAssist. Setup and troubleshot networking, scan to folder/email, driver packages, and third party software solutions with multi-function printers. Explained maintenance agreements and value to customers as IT support wasn't included in standard hardware service contract.

Des Moines, Wa, Us

Reset passwords, activated and unlocked accounts, answered service emails, answered service calls around campus. Service calls mostly consisted of troubleshooting AV equipment and hardware issues.

Computer Information Systems, Computer Systems Networking And Telecommunications

Computer Systems Networking And Telecommunications

Education record