• Oversee IT Support Engineers and optimaize end-user services, including help desk and other technical support services. Keep the lights ON• Lead and manage initiatives to enhance IT services, including automation, infrastructure modernization, and, when needed, M&A integrations.• Lead end-to-end migration of legacy systems to cloud platforms (Azure, AWS or Google Cloud) reducing Infrastructure cost.• Lead organizational digital transformation initiatives, adopting cutting edge… Show more • Oversee IT Support Engineers and optimaize end-user services, including help desk and other technical support services. Keep the lights ON• Lead and manage initiatives to enhance IT services, including automation, infrastructure modernization, and, when needed, M&A integrations.• Lead end-to-end migration of legacy systems to cloud platforms (Azure, AWS or Google Cloud) reducing Infrastructure cost.• Lead organizational digital transformation initiatives, adopting cutting edge technologies to streamline operations and improve agility• Designed and implemented cloud native solutions using micros services architecture, ensuring high availability and performance• Facilitated the Deployment of containerized applications using dockers and Kubernetes to improve CI/CD pipelines• Benchmark, analyze, report on and make recommendations for the improvement and growth of the IT infrastructure and IT systems.• Negotiate and administer vendor, outsourcer and consultant contracts and service agreements.Key Accomplishments:• Reinforced a technical initiative for implementing a unified IT services model across more than 20 Panasonic business units in America. 40% cost optimization• Regioan cloud transition – 12 bsiness critical applications are successfully migrated to Auzre cloud – 30% OPEX reduction and 100% redundancy achieved. • Integrated the regional IT services, bringing 5 out of 12 business units onto a centralized platform and aligning IT operations with the ITIL framework. Achieved one unified process across BUs• Customer contact center digitization – Quick time to market in setting up the Service desk for business untis. Improve 200% improvement in cycle time• Modernized Legacy SQL data base environment and reduced production time from 24 hours to 2 hours. • Implemented command center automation through AI/ML tools to reduce the alert noise 90% and reduced 7680 manhours per year. Show less

• Developed and implemented a new, detailed project plan for the end-to-end technical transition program to oversee all stages of the migration process.• Facilitated the project team selection and offered direct guidance to project managers, executing work streams in alignment with program goals.• Presented updates on project schedule, cost, and resources while communicating project risks and mitigation strategies to key stakeholders.• Interfaced with potential wholesalers and… Show more • Developed and implemented a new, detailed project plan for the end-to-end technical transition program to oversee all stages of the migration process.• Facilitated the project team selection and offered direct guidance to project managers, executing work streams in alignment with program goals.• Presented updates on project schedule, cost, and resources while communicating project risks and mitigation strategies to key stakeholders.• Interfaced with potential wholesalers and managed third-party agreements to strengthen vendor relationships and minimize potential delays.• Conducted a range of workshops to plan intricate work packages, proactively identifying and addressing challenges to maintain project momentum.• Steered the migration of end-user workspace services from the incumbent data center to TCS’s data center, supporting 60,000 users globally.• Deployed critical components, including On-Prem Exchange servers, active directory domain servers, hardware security modules, and 900 file servers.• Transferred workspace services from DXC Malaysia to TCS India to allocate hardware asset ownership via structured TPA and back-to-back contracts. Show less

• Supervised the TCS service delivery team, managing recruitment efforts and releasing account-related information to streamline operations.• Cultivated and maintained long-lasting customer relationships, ensuring service delivery in line with SLA and XLA standards.• Acted as the primary escalation point for IT incidents and project issues within the EU region to ensure alignment with organizational goals.• Supported service improvement initiatives by identifying improvement… Show more • Supervised the TCS service delivery team, managing recruitment efforts and releasing account-related information to streamline operations.• Cultivated and maintained long-lasting customer relationships, ensuring service delivery in line with SLA and XLA standards.• Acted as the primary escalation point for IT incidents and project issues within the EU region to ensure alignment with organizational goals.• Supported service improvement initiatives by identifying improvement opportunities, steering process architectural efforts, and performing stakeholder collaborations to implement the improvements. • Compiled and presented weekly, monthly, and quarterly service reports to client stakeholders, tracking the timely completion of all action items.• Minimized the mean time to resolution (MTTR) by performing root cause analysis on high-priority incidents and deploying permanent solutions.• Successfully migrated a critical business application platform from an IBM data center in France to a UK-based center to support end-users.• Transferred hundreds of essential servers and large databases totaling 550TB of data across multiple countries to meet client needs.• Achieved multimillion-dollar cost savings by coordinating the setup of foundational services in customer-owned data centers within the UK.• Consolidated data centers/server rooms from 15 European branches.• Reduced manual labor by 20,000 hours per year by implementing automated data center services using the TCS automation tool (IGNIO). Show less

• Directed the regional application hosting team for the European data center to streamline daily operations and ensure seamless functionality.• Implemented an extensive infrastructure of more than 5,000 Wintel and Linux servers, supporting a wide array of business applications.• Developed and managed a portfolio of over 200 mission-critical databases, ensuring stability and reliability for client-facing applications.• Leveraged advanced technologies, such as ESX, UCS, and VNX… Show more • Directed the regional application hosting team for the European data center to streamline daily operations and ensure seamless functionality.• Implemented an extensive infrastructure of more than 5,000 Wintel and Linux servers, supporting a wide array of business applications.• Developed and managed a portfolio of over 200 mission-critical databases, ensuring stability and reliability for client-facing applications.• Leveraged advanced technologies, such as ESX, UCS, and VNX storage to optimize server performance and infrastructure for high demand.• Achieved an 80% reduction in Priority 1 incidents by implementing redundancy measures and high availability protocols.• Streamlined backup operations across the region by introducing centralized backup management with NetBackup OpsCenter.• Enhanced operational efficiency by proficiently optimizing and migrating servers based on applications for over 50 remote office locations. Show less

Led the regional server operations for TCS-Chennai branch, encompassing two data centers and 7 server rooms hosting 900+ Windows, Linux, Aix servers and HP EVA storages.

- Worked with GE corporate Antivirus team in end point security.- Generate report and remediate non compliant endpoints.- deploy Antivirus agents on newly commissioned devices and confirmHealth of the agents.- prepare scrips to manipulate the agents which is not reporting to the console.- publishing compliance reports for the security team.- remediating vulnerabilities reported by Vulnerability assessment team.

Key Responsibilities: -install and configuring windows 2000 servers. Managing Active Directory environment. - Configuring and managing backup & Recovery for business critical data using NTBackup.- LAN cabling and Cisco catalyst switch basic LAN configuration.- End user device imaging, configuring and Refresh. Installing and configuring MAC and Windows 98 desktop environment. - deployed windows patches through WSUS servers. - Managed MCAfee antivirus servers and end… Show more Key Responsibilities: -install and configuring windows 2000 servers. Managing Active Directory environment. - Configuring and managing backup & Recovery for business critical data using NTBackup.- LAN cabling and Cisco catalyst switch basic LAN configuration.- End user device imaging, configuring and Refresh. Installing and configuring MAC and Windows 98 desktop environment. - deployed windows patches through WSUS servers. - Managed MCAfee antivirus servers and end point compliance.- handled end user day to day Incidents and Service requests.- documenting and managing the Infrastructure changes and represent the changes in CAB. Show less