Senior Trust & Safety Specialists
Current• Developed and implemented comprehensive training programs for Trust & Safety, covering critical areas like fraud detection, compliance, claims, and critical response.• Created the department’s first QA rubric and scoring system to ensure consistent, high-quality standards across all team activities.• Introduced post-training feedback surveys to gather insights and improve training effectiveness, resulting in a more engaging and scalable training process.• Led cross-functional projects to optimize workflows and improve response times, enhancing team efficiency and support quality.