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Results oriented, hands on Technical Program Management leader and Chief of Staff with a strong background in motivating, leading and coaching high performing engineering and operations teams through continuous development and delivery of Consumer and Enterprise products and services; enabling organizations to scale best practices in product delivery and transformation leadership around large-scale strategic planning, and portfolio management; highly effective at establishing relationships across all levels of an organization and partnering closely with CSuite leadership. -> Transformation Leadership: Hands on strategic leader and thought partner to executive leadership teams in flat and complex matrix organizations; providing the business operations rigor and leadership to drive strategic planning and execution around technology and operational transformational initiatives, using a variety of tools such as empathetic design practices, OKR's, KPI's, data analytics, Agile, PMO best practices.-> Technical Program Management: Building and leading co located and distributed cross functional development and product teams through collaboration and coaching in the development and delivery of products, applications and services using Agile/Scrum and Kanban. Burn Down Models, Agile Coaching, Product Owner, Risk management and mitigation, Resource Management, Conceptual understanding of systems architecture, service design, and implementation.-> Team building and leadership: Leading matrix organizations through cultural, operational and product development transformations. Driving execution through empowerment and collaboration. Leading teams to consensus building and gaining executive level sponsorship.-> Product delivery: Drive the design, development, implementation, and delivery of product releases and dependencies with cross-functional teams and stakeholders. Develop and execute plans under implementation and delivery time constraints. Drive technical and operational requirements and issues to resolution at the tactical and strategic level.
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Head Of Technical Program ManagementCisco Meraki Oct 2023 - PresentSan Francisco, California, Us
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Technical Program Management Leadership, Google Cloud PlatformGoogle Oct 2021 - Oct 2023Mountain View, Ca, UsSenior Leader, Technical Program Management, Google Cloud Platform -
Senior Director, Technical Program ManagementSalesforce Jan 2020 - Oct 2021San Francisco, California, Us -
Director Technical Program Management, Office Of The CtoStitch Fix Apr 2017 - Feb 2019San Francisco, Ca, Us• Established the engineering and operations PMO for the CTO's organization. (Engineering, IT, Product) Recruited and hired TPM for Eng and IT; Operations PgM for Product.• OKR rollout: Partnering with head of product, rolled out OKR’s across the org, leading dev teams through prioritizing work and measuring progress with OKR’s. Defined the Technology scorecard tracking measuring progress against delivery.• Drove the product delivery of technical product releasees and strategic initiatives across the CTO's & CFO’s org.• Lead the Monthly, Quarterly and Annual roadmap planning and reviews for the CTO's org with cross functional stakeholders.• Established product and eng best practices on agile and kanban development, incident management, collaboration tools, guidelines for posting internal and external blog posts, cadence of status reporting, • Chief of Staff responsibilities: Act as communication liaison for the CTO across the company. • Drove CTO’s weekly staff meeting and follow up; contribute to CTO's qtly offsite agenda and subsequent followup. • Drove annual Budget, HC + Contractor planning, manage OPEX • Coordinate Board updates; Own annual strategic planning sessions; SOX Compliance process definition and rollout across engineering, IT, Finance and Op’s • Provide mentorship and leadership to newly promoted engineering and product management directors; partner with people and culture teams, L&D: focus on recruiting dashboards, recruiting process, training plans for emerging leaders. -
Global CitizenSabbatical Jul 2016 - Apr 2017San Francisco, California, UsA year of travel, self exploration, and reconnecting with the Aina. Also coaching entrepreneurs in on agile and business operations. -
Director, Technical Program ManagementSalesforce.Com Jan 2014 - Jul 2016San Francisco, California, UsTechnical Program Manager for Search.• Drove the continuous release planning, execution and deployment of Search’s new server infrastructure from SAN to Solr (Lucene) across multiple “Cloud” engineering teams. Phase I delivery resulted in significant improvements search performance (76% reduction in average incremental queue times and a 42% reduction for average bulk indexing.)• Drove collaboration with product owners, UX, eng and ops to improve alignment on release planning and delivery of continuous releases; established a light weight process for monthly sprint reviews and retro’s, provided coaching and leadership to scrum teams for improving “say vs do” ratio, implemented improvements and transparency around team execution and product delivery through tracking of burndown, against overall release plan.
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Sr. Group Manager Tpm, Mobile, Desktop And Web PlatformAdobe Jun 2006 - May 2013San Jose, Ca, UsSr. Group Mgr. TPM, San FranciscoHired, managed and mentored a high performing engineering TPM team of 22, including managers, Agile coaches, IC’s to scale to support Adobe’s pivot to a SaaS platform. • Drove the change in Adobe’s SDLC processes between platform, web platform, mobile, engineering & product line teams (Op's, Service, Sales,Marketing, L&D ) established common milestones, dependency management, Agile and Lean Start Up best practices, reduced product release timelines from 18mos to 6mos.Chief of Staff to SVP of Engineering and Product.As the COS, drove SVP staff meetings, partnered with Engineering, Product and Marketing leadership teams to drive alignment on strategy, KPI's, decision making (DACI), org best practices, ran RCA's, attended e-staff; ran special x-functional projects for the org. Sr. Engagement Manager, Northern EMEA• Technical PM lead at MindShare. Led a team of 22 developers, testers, analysts and architects in the redefinition and automation of business processes and instrumentation on consumer trends and behaviors of Unilever’s top 25 global brands; resulting in 25% reduction in daily operational costs. • Technical PM Lead for The BBC (British Broadcasting Company); Delivered Project Cost Analysis against SOW; Defined and delivered monthly milestone reporting to the BBC Board.• Reduced BBC IT Services costs by 15%; introduced continuous development releases through introduction of Agile and UX workshops.Group Manager Engineering Program Management, Mobile Flash Runtime (San Francisco CA)• Led the successful migration of the AIR Engineering and PM team (180people) from Waterfall to SCRUM• Drove delivery of over 20 continuous releases for mobile and web platforms, including all aspects of the SDLC (Concept to Ship Readiness) .• Reduced Engineering re-planning, dev productivity and communication by 40% by introducing Agile, increasing transparency on releases to stakeholders executive leadership. -
Sr Project MgrTellme Networks Nov 2004 - Jul 2006UsSenior Project Manager, Enterprise Application Development for AT&T Wireless, American Express. Lead the enterprise application development teams and customer teams through the product lifecycle.• Managed product and business requirements, budgets, project schedules, resources, issues, escalations, test plans, installations, communication plans, launch plans, and Risk Analysis• Delivered QBR’s, and identify new business opportunities within the market segment.• Developed and implemented the PMO’s Lesson’s learned process, tools vendor evolution, Partner Program SOP’s, and partner and client training material -
Senior Oem Program Manager, Product MarketingForce Computers / Motorola Mar 2004 - Nov 2004Force Computers (acquired by Motorola) Managed OEM relationship for Compact PCI boards with Intel and Mercury Computer Systems.Developed pricing and collateral, managed product life cycle, including PRD, development, quality assurance, beta testing, SAP part number creation, product status change, and all aspects with manufacturing.
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Director Project ManagementTaos Jun 2003 - Mar 2004Boise, Idaho, UsDefined the PMO, Developed the Project Management Service offering and pricing for TAOS’s Professional services.
Jennifer Fernandez Skills
Jennifer Fernandez Education Details
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San José State UniversityBusiness Admin. Management -
San José State UniversityPolitical Science Eastern European Studies
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University Of Notre Dame - Mendoza College Of BusinessNegotiation
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San José State UniversityGeneral
Frequently Asked Questions about Jennifer Fernandez
What company does Jennifer Fernandez work for?
Jennifer Fernandez works for Cisco Meraki
What is Jennifer Fernandez's role at the current company?
Jennifer Fernandez's current role is Head of Program Management Cisco Meraki.
What is Jennifer Fernandez's email address?
Jennifer Fernandez's email address is je****@****hoo.com
What is Jennifer Fernandez's direct phone number?
Jennifer Fernandez's direct phone number is +165045*****
What schools did Jennifer Fernandez attend?
Jennifer Fernandez attended San José State University, San José State University, University Of Notre Dame - Mendoza College Of Business, San José State University.
What skills is Jennifer Fernandez known for?
Jennifer Fernandez has skills like Product Management, Agile Methodologies, Mobile Devices, Saas, Program Management, Scrum, Enterprise Software, Software Project Management, Agile Project Management, Mobile Applications, Cloud Computing, Cross Functional Team Leadership.
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