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Jonathan Ng Email & Phone Number
Customer Success Manager
at
Freshworks
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Success Manager
Location
San Francisco, California, United States
Who is Jonathan Ng? Overview
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Jonathan Ng is listed as Customer Success Manager at Freshworks, based in San Francisco, California, United States. AeroLeads shows a matched LinkedIn profile for Jonathan Ng.
Jonathan Ng previously worked as Health and well-being at Career Break and Director of Operations (Customer Success, Program Operations, Support) at Directly. Jonathan Ng holds Bs, Business Administration from Susquehanna University.
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Freshworks
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Profile bio
About Jonathan Ng
With 12 years of experience in Customer Success, I’ve honed a unique blend of data-driven insights, creative problem-solving, and a collaborative spirit to drive customer satisfaction and business growth. I’m passionate about using data to inform decisions and create strategies that not only meet but exceed customer expectations.A key highlight of my career has been pioneering AI adoption (since 2017) with enterprise clients to transform their operations and achieve significant results. I thrive in collaborative environments, always eager to contribute, share knowledge, and support my colleagues in achieving our collective goals. Whether it’s optimizing processes, building strong customer relationships, or leading a team to success, I bring dedication and enthusiasm to every aspect of my work
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10 roles
Jonathan Ng work experience
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Health And Well-Being
Current
Career Break
Recharging: filling the passport, being a dad and experimenting with videography. Favorite places visited: British Columbia, Yucatán, Tokyo, Hong Kong🇲🇽🇯🇵🇨🇦🇭🇰🇨🇳🇲🇴
May 2024 - Present
Director Of Operations (Customer Success, Program Operations, Support)
***Acquired by Movate in 2022***Led a scaled Client Management division (26 employees, 6 direct reports globally) focused on converting sales ops, implementation success, developing and executing complex program plans by synthesizing input from diverse stakeholders (ie Microsoft, Airbnb and AT&T), ensuring revenue retention and growth, and relentless focus on client outcomes. Accomplishments: -Drove 19% ARR growth from FY ‘22 to ‘23 through fortune 50 account growth, strategic productization of workflow enhancements to increase net revenue and effective utilization of Gen AI tools.-Achieved 20-point increase in client Net Promoter Score (NPS) by successfully identifying and addressing front-end user experience pain points by presenting findings to key stakeholders, which ultimately saved $5M of total GRR from potential churn.
Aug 2021 - Apr 2024
Sr. Manager, Customer Success
Appointed Telecom Vertical CSM to develop customer delivery strategy (e.g. AT&T, Samsung, Dish) Accomplishments:-Oversaw Expert (Freelancer) onboarding and retention to handle a 300% increase in customer support volume in 2020, ultimately handling 2.7M+ support questions for Telecom customers-Delivered regular MBRs and QBRs to customer senior executive stakeholders to highlight program performance and ROI savings in the millions
Mar 2019 - Jul 2021
Manager, Customer Success
Directed customer success activities - client onboarding, KPI analysis, partnerships, consulting, business reviews, executive sponsor program, retention and customer growth (e.g. SAP, Autodesk, Samsung, Postmates).Accomplishments:-Exceeded AI growth targets by 120% and secured the first SaaS subscription deal.-Established company’s first vertical specific success strategy (Gaming) resulting in 9X increase in ARR.
Mar 2017 - Feb 2019
Lead, Customer Success Manager
First customer facing hire at Directly to lead account management responsibilities for rapidly growing customer base (e.g. Pinterest, Nextdoor, OfferUp). Grew revenue by 300% and partnered with operations, sales, product and engineering to deliver on customer business goals [ROI and CSAT] and new product adoption.
Jul 2015 - Mar 2017
Enterpise Saas, Customer Success Manager
-Recognized top Customer Success Manager performer for FY’15 during Global Sales Kickoff -Achieved 94% of FY ’15 total renewable revenue across 28 accounts, while growing customer spend by 11%
Feb 2014 - Jul 2015
Enterprise Saas, Sales Development
-Top performer (out of 14) on SDR team globally H2‘13 -Exceeded qualified sales opportunity quota by 107% -Managed North America West lead generation resulting in $7.4M ARR in converted sales opportunities including largest deal in company history -Contributed to 48% of Lithium’s net new sales revenue in FY’13
Apr 2012 - Feb 2014
Program Manager, Online Consignment Service
Direct development of global customer loyalty rewards program (store credit consignment program). Managed program operations: marketing, content writers, merchandise photographers and order fulfillment-Grew program's annual revenue from $500K to $1.4M from 2010 to 2011-Maximized earning per transaction by achieving eBay’s Top Rated Seller status incentives (96%+ CSAT on 3K+ transactions)-Cultivated relationships with thousands of existing and new prospective customers around the world to participate in the consignment program as a differentiated service in the fly fishing outfitter industry
Dec 2009 - Feb 2012
Retail Sales Associate & Online Content Manager
May 2008 - Jun 2010
2 education records
Jonathan Ng education
Bs, Business Administration
Susquehanna University
Education record
Williston Northampton School
FAQ
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What company does Jonathan Ng work for?
Jonathan Ng works for Freshworks.
What is Jonathan Ng's role at Freshworks?
Jonathan Ng is listed as Customer Success Manager at Freshworks.
Where is Jonathan Ng based?
Jonathan Ng is based in San Francisco, California, United States while working with Freshworks.
What companies has Jonathan Ng worked for?
Jonathan Ng has worked for Freshworks, Career Break, Directly, Lithium Technologies, and Leland Sonoma Fly Fishing Ranch.
How can I contact Jonathan Ng?
You can use AeroLeads to view verified contact signals for Jonathan Ng at Freshworks, including work email, phone, and LinkedIn data when available.
What schools did Jonathan Ng attend?
Jonathan Ng holds Bs, Business Administration from Susquehanna University.
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