As a support specialist expert with a GED and technical skills, I have worked in various roles that required me to provide exceptional service, resolve complex issues, and deliver quality outcomes. Most recently, I was a Claims Agent at Maximus, where I processed large volumes of claims and gave accurate recommendations to suit claimants' needs.In my previous roles, I have demonstrated my competencies in Microsoft Word, Excel, and Office, as well as platform transitions, system analysis, and documentation. I have also contributed to improving customer service metrics, quality standards, and process efficiencies. I am motivated by helping customers and working with diverse and collaborative teams. I can bring my strong work ethic, problem-solving skills, and customer-centric mindset to any organization.