Jennifer Nichols Email & Phone Number

As a client services coordinator, I possess extensive experience and resourcefulness in managing day-to-day client relations. My primary responsibility is to gather information on how to best serve our clients. I possess exceptional organizational and communication skills, enabling me to provide assistance to clients in a professional manner, whether in person, by email, or telephonically. I am also adept at scheduling meetings or telephone conferences between clients and management. In addition, I maintain records on client accounts, and screen feedback and requests from clients, liaising with relevant departments within the organization to provide solutions. I report to clients as needed, ensuring that all necessary documentation and reports are provided. Finally, I am skilled at building and maintaining close relationships with clients, which is essential for the success of our organization.

I specialize in providing cost estimates for printing, sign, and other print-related projects. My role involves working closely with production teams to ensure timely project delivery that meets client expectations. I also manage vendor screening across the country for projects ranging from $50k to $350k each. As part of my responsibilities, I develop a comprehensive scope of work and utilize Gantt charts throughout the project lifecycle to keep everything on track. To ensure transparency and accountability, I provide a Statement of Work (SOW) that includes critical information such as schedule, deliverables, and cost to all team members and vendors involved.

As part of my job, I assess proposals and RFQs submitted by customers. I establish and maintain relationships with individuals, companies, and enterprises. To provide accurate estimates, I calculate the cost of materials and labor using customer-specific metrics. My primary focus is on serving our top client, Lakeside Book Company, by handling all of their RFQs. LBC has experienced tremendous growth, increasing its annual spending at Phoenix Color from $8 million in 2019 to $28 million in 2020. Currently, Lakeside Book Company is the proud owner of Phoenix Color.

As a customer service representative, I worked closely with production employees to coordinate print schedules, procure supplies for the production department, prepare files for printing, and ensure that all calibration and maintenance requirements for G7 certifications were met.

I oversaw the work of graphics, production, and logistics teams, ensuring they met the highest standards of quality and efficiency. My responsibilities included managing procurement for the main production facility and three satellite locations, as well as supervising a team of eight employees across production, bindery, and logistics. I also facilitated rigorous training programs for all new customer service, production, and sales personnel. In addition, I reviewed and processed incoming and outgoing emails for orders, and conducted thorough quality assurance checks on all outgoing projects.

Bachelor Of Science, Business Administration And Management, General

Associate Of Arts, Accounting