National Black MBA Association, Inc. Atlanta Chapter

J S & N Consulting offers Servant Leadership strategy for your organizations to customize leadership journeys to eagerly exhibit behaviors that value people and commit to their positive development. We aid in navigating the trust multidimensional construct in your organization. Trust is imperative in navigating crisis, pandemic and fair work policies. Let me customize a framework to generate and sustain leadership trust for your organization. Let's do it together - today!Research finds that organizations trying to make a change find success using a human-centered approach like Servant Leadership. Change is a human process when you respond to threats, opportunities or shifts in the environment. My unique ability to share motivational ways to build stakeholder value prepares people for organizational change. As an experienced Program Lead in charge of simultaneous project successes, change management is about managing the chaos of changing humans from one habit to another. Like many organizations today, there exist desires to seamlessly integrate innovative applications into existing operations, driving further performance improvements and operational efficiencies. Allow me to ensure these change efforts lead to competitive advantages. I look forward to begin the assessment to determine the strategic change impact on internal associate experiences, operational excellence and organizational process efficiencies. Allow me to review your unique needs and show you how J S & N Consulting will see EYE to EYE with your business needs.J S & N consulting exists to help small businesses project a professional business image. J S & N Consulting is a multidisciplinary approach to extend your business in *Business Strategy/Operations *Event Marketing and Marketing Strategy (specializing in corporate sponsorships) *Project Management (Six Sigma). I see EYE to EYE with your business needs. Contact me to discuss how I can help you extend your staffing.

Facilitating organizational change engagements prioritizing people and culture to demonstrate care and increase customer loyalty with demonstrated servant leadership principles. Leading change to create organizational legacy that transforms people centric measures while delivering change initiatives with excellence. Building organizational capacity successfully to become predator in respective industry with ADKAR and PROSCI industry methods.

Provide servant leadership themed advisory to four simultaneous medical device rebranding projects. Build and maintain strong collaborative relationships to ensure Project Express scope is aligned and supply chain best practices are implemented. Drive process standardization through collaboration, lead communication and change management activities to influence cross-functional teams. Proactively engage stakeholders to ensure current and future project needs are met and maintain a working knowledge of supply chain, systems, material and engineering best practices. -Influence project commitment decisions internally -Serve as influential resource to address Program administration issues with stakeholders-Effectively communicate project expectations and deliverables to team members and stakeholders-Set and continually manage project expectations and critical milestones-Listen to project requirements/challenges and propose solutions while facilitating meetings -Develop progress reports, proposals, presentations, or other relevant documentation-Develop best practices around project execution and management -Effectively communicate deliverables, interdependencies, and reinforce commitments across multi-functional groups -Establish vitality in project team through team recognition and milestone celebrations -Develop strategies that translate into actionable plans to achieve project goals -Identify and prioritize key project collaboration opportunities -Position Project Express to be recognized by our Key sponsors and internal customers-Managing the main program documentation with ease of access and established organization asset in an extensive Sharepoint library with cataloging per program logistics-Collaborates with core team to develop solutions and lead through implementation and completion. -SAP PMO support in large scale business change initiative (SAP go-live project; work streams RAID tracking/meeting documentation mgt/S4 Implementation updates

Using a COPC framework based on best practices establishing a stable foundation beneath our workforce management teams, enabling them to deliver high-quality, continuously improving operational performance within a rapidly changing environment. Successful in achieving a consistent workforce management approach across the globe. Optimized workforce management outcomes utilizing PMP knowledge, Six Sigma Green Belt to lead process improvement projects within Workforce Management Administration. Utilization of emerging trends for global outsourced call center accounts delivering the following:o GDPR compliance within Workforce Managemento WebStation Utilization Improvement Teamo COPC Compliance Process Continual Improvement and Audit Tracking• Project leadership includes:o Identifying opportunities for communication managemento Defining and justifying COPC metricso Monitoring and controlling project performanceo Identifying project resourceso Using superior presentation skillso Using PMP trained project management processes to manage team activities o Identifying project and cross-functional internal corporate resources to assign/assist with the team o Leading teams to execute projects with the problem-solving methodology o Tracking project status and results; anticipating and removing project barriers o Assure processes and documentation of processes are fulfilled as intended by the members of the COPC audit team and in accordance with the Conduent standard way of working and COPCo Track performance of department based audits on defined WFM metrics (Table F) with the teams and assure improvement plans and actions are taken

Global Project Management of quality metric performance responsibility within the WFM Center of Expertise delivering: Consultancy & advice, forecast & simulation, capacity & pool planning, requirements calculations, schedules creation, intraday management, schedule adherence (on site) to satisfy the needs of global outsourced call center accounts in collaboration with the WFM Global Centre of Expertise and the Global WFM Department.

Manage departmental service level and corresponding activities by coordinating the efforts of Customer Service department to achieve service level goals. Manage the staffing, scheduling, adherence, statistics, and forecasting. Ensure effective and efficient utilization of resources through analysis and predictive trend evaluations. Develop, manage, and implement the scheduling of a 7- day week for a 500-seat inbound call center. Monitor process of annual vacation requests for all Customer Services Representatives. Create a working relationship with all call center departments to achieve departmental goals. Oversee the departmental productivity by monitoring Aspect, RTA, and IEX reports. Implemented a innovative approach to manage the exception request process increasing efficiency and overall team productivity. Continuously develop creative solutions that consider impacts on call center objectives and overall business solutions.

Evaluate opportunities and market the musical talents of Mark J (www.myspace.com/markjcc). Promote music with appropriate vendors who promote spreading the WORD. Connect with potential event promoters in Gospe Music and Holy Hip Hop arena to introduce unique sounds of artist for crowd engaging entertainment.

Change Management, Facilitator for CMM (Capablity Maturity model), Standardized policies and procedures across the board for IT organization, Coordination, execution and support for all Wireless IT Enterprise-wide initiatives as the “internal controls” manager. Led software development project to automate the Headcount Process and established the South IT Employee Resource Application which resulted in increased productivity. Application provided accurate & timely employee resource data to management. Prioritize and manage customer expectations, issues, and deliverables simultaneously in a highly dynamic environment. Established effective measures to promote IT in fulfillment of SLA obligations – customer services & performance measurements.