James Ninthara Email & Phone Number

Anaheim, CA

Irvine, California

• Responsible for developing, managing and implementing marketing communications that directly increase revenue growth and user engagement. Responsibilities:
• Optimize life cycle marketing campaigns through continuous A/B testing including acquisition, activation, retention, revenue, referral, and reactivation.
• Collaborate with executive, product, engineering, and design teams to develop and implement behaviorally targeted multi-touch communication campaigns (email, push, in-app).
• Analyze millions of rows of behavioral data to send intelligent communication at the right time.Backed by VantagePoint Capital Partners, Wavemaker Ventures, the Tech Coast Angels ACE Fund, the CrunchFund, and the Tech.

Irvine, California

• Managed & upsold mid-market sized accounts contributing to $1+ million ARR
• Coached customer success team and increased sales from an average of 10 new orders to an average of 100 new orders per month in 3 months
• Owned all revenue and billing programs & approvals for team of 10 customer support agentsCreated customer response automations reducing manual interactions by 75%

Irvine, California

• Created a self-service helpdesk for YouMail’s Web, iPhone, Android, Blackberry, and Partner Carrier platforms with 100+ articles & decreased churn by 30%
• Developed user feedback loops (surveys, in-app feedback, user testing) which reduced time to resolve mission-critical bugs from 6-8 weeks to 2-3 weeks
• Lead customer care time with fastest average response times at under 3 minutes and highest NPS score at 95%

Merced, California

Merced, California Area

Merced