Jessica Messer Email and Phone Number

Interview and hire vendors Select and order materials, negotiate rates, coordinate the sequence of events Follow up with guests and vendors Produce full-scale eventsProvide full service plan or a day-of coordination Guide clients through the planning process, lend experience and knowledgeHandle logistics on the day of the event.

Conduct pre-conference meetings with all vendors, to finalize details of specific events. Be familiarized with the property, amenities, and local attractions of the destination. Market research and amenity procurement. Coordinate with vendors to execute all contracted features of the trip. Emcee welcome receptions and group gatherings. Lead group excursions including, transfers, entrances, meals etc. Be proactive to prevent foreseeable issues and handle other issues as they arise with professionalism. Provide specific feedback to identify best practices and areas of opportunity.

Create dynamic communication to social media audience, enhance the view of the brand and properly represent the mission, vision, and culture of the brandProvide exceptional customer service through the different social media platformsAnalyze key metrics to identify effectiveness of communication effortsSupport the member experience at all major training eventsEducate membership on best practices for using social media

Ensure all special event/ peak selling time logistics effectively coordinated. Use company tools and personal leadership to schedule pre-event activities and day of activities ensuring all departments run smoothly. Source, recruit, and train a sales and support staff of more than 75 to ensure all areas of the store are appropriately staffed to accommodate business needs.Actively assess the strengths and development opportunities of associates and provide specific feedback and coaching.Establish clearly specified goals/action plans, assigns clear accountability and follow-ups.Analyze key business metric and results to identify performance strengths and opportunities. Uses business tools to maximize understanding and improve results.Represent and reinforce the brand in a positive manner through crisp visual presentation. Ensures store meets visual execution standards on all plan-o-grams.Ensure exceptional in-store customer experiences. Use company tools and personal leadership to maintain a clear focus on the customer and to create a strong selling culture.

Maintain books/schedules for 25+ hairstylists and nail technicians- schedule appointments for call-in and walk-in clients, confirm scheduled appointmentsMaintain appearance of reception and retail areasTrain all new front desk agents