Jen Chiu Email & Phone Number

Plan and develop a UX competitive benchmarking program

Plan and conduct user research

• Moderated 8 interviews and took notes for 13 interviews through UserTesting.com for Alaska Airlines as part of a group project• Collaborated with the UX research manager, product designers, and graduate student researchers to develop a research plan and participant screener to recruit 30 users• Synthesized key insights from qualitative data with my team and created a presentation to share design recommendations with our stakeholders• Developed note-taking and debrief meeting templates to streamline the data analysis process• Facilitated communication between my team and the research manager

• Collaborated with UX researchers, designers, and design technologists to plan and conduct research around more accessible mobility services and self-driving vehicles• Conducted literature review, competitive analysis, field observations, and user interviews• Recruited and scheduled research participants with accessibility needs• Created a research guide for interviews and observations

• Collaborated with Seattle Department of Transportation’s Data Librarian and Information Infrastructure Lead to plan and conduct usability testing for their website as part of a group class project • Moderated 2 in-person usability test sessions and took notes for 4• Analyzed qualitative and quantitative data from 7 participants• Presented actionable recommendations to Seattle Department of Transportation

• Assessed students with disabilities through background reviews, field observations, interviews with school staff, language samples, and standardized tests to design individualized speech/language services• Presented key insights from qualitative and quantitative data analysis as well as actionable recommendations to a multidisciplinary team• Established measurable goals to collect ongoing data and monitor student progress• Managed up to 35 students and scheduled their therapy services• Supported students with complex needs through assistive technology (e.g., speech devices)• Collaborated with teachers, psychologists, instructional aides, and families

Greater Los Angeles Area

• Developed cognitive retraining programs for adults with brain injuries to improve their attention, memory, and problem solving skills• Collected qualitative and quantitative data to monitor their progress• Supported college students with disabilities in using strategies and assistive technology for classes (e.g., text-to-speech, screen reading software) at the Accessible Technology Center• Collaborated with other instructional specialists, program specialist, alternate media specialists, and teaching assistants

Orange County, California Area

• Assessed children with language and speech deficits through observations, tests, and interviews with families to design individualized therapy programs• Provided communication facilitation strategies for families to use at home with their children

• Collected data through standardized language and cognitive assessments administered to bilingual adults at SDSU and the Gary and Mary West Senior Wellness Center• Recruited and scheduled research participants

• Collected data through psycholinguistic assessments administered to children and conducted data analysis

• Conducted psycholinguistic experiments on speech perception and production with adults• Edited experimental stimuli with video editing and audio recording software• Recruited and scheduled research participants

Master Of Science - M.S., Human Centered Design & Engineering

Coursework: User-Centered Design Navigating Design in Organizations Qualitative Research Usability Studies Theoretical Foundations.

Master Of Arts - M.A., Speech-Language Pathology: Specialization In Bilingualism

Bachelor'S Degree, Psychology