Jen Chiu Email & Phone Number

Plan and develop a UX competitive benchmarking program

Plan and conduct user research

• Moderated 8 interviews and took notes for 13 interviews through UserTesting.com for Alaska Airlines as part of a group project
• Collaborated with the UX research manager, product designers, and graduate student researchers to develop a research plan and participant screener to recruit 30 users
• Synthesized key insights from qualitative data with my team and created a presentation to share design recommendations with our stakeholders
• Developed note-taking and debrief meeting templates to streamline the data analysis process
• Facilitated communication between my team and the research manager

• Collaborated with UX researchers, designers, and design technologists to plan and conduct research around more accessible mobility services and self-driving vehicles
• Conducted literature review, competitive analysis, field observations, and user interviews
• Recruited and scheduled research participants with accessibility needs
• Created a research guide for interviews and observations

• Collaborated with Seattle Department of Transportation’s Data Librarian and Information Infrastructure Lead to plan and conduct usability testing for their website as part of a group class project
• Moderated 2 in-person usability test sessions and took notes for 4
• Analyzed qualitative and quantitative data from 7 participants
• Presented actionable recommendations to Seattle Department of Transportation

• Assessed students with disabilities through background reviews, field observations, interviews with school staff, language samples, and standardized tests to design individualized speech/language services
• Presented key insights from qualitative and quantitative data analysis as well as actionable recommendations to a multidisciplinary team
• Established measurable goals to collect ongoing data and monitor student progress
• Managed up to 35 students and scheduled their therapy services
• Supported students with complex needs through assistive technology (e.g., speech devices)
• Collaborated with teachers, psychologists, instructional aides, and families

Greater Los Angeles Area

• Developed cognitive retraining programs for adults with brain injuries to improve their attention, memory, and problem solving skills
• Collected qualitative and quantitative data to monitor their progress
• Supported college students with disabilities in using strategies and assistive technology for classes (e.g., text-to-speech, screen reading software) at the Accessible Technology Center
• Collaborated with other instructional specialists, program specialist, alternate media specialists, and teaching assistants

Orange County, California Area

• Assessed children with language and speech deficits through observations, tests, and interviews with families to design individualized therapy programs
• Provided communication facilitation strategies for families to use at home with their children

• Collected data through standardized language and cognitive assessments administered to bilingual adults at SDSU and the Gary and Mary West Senior Wellness Center
• Recruited and scheduled research participants

• Collected data through psycholinguistic assessments administered to children and conducted data analysis

• Conducted psycholinguistic experiments on speech perception and production with adults
• Edited experimental stimuli with video editing and audio recording software
• Recruited and scheduled research participants

Master Of Science - M.S., Human Centered Design & Engineering

Coursework: User-Centered Design Navigating Design in Organizations Qualitative Research Usability Studies Theoretical Foundations of.

Master Of Arts - M.A., Speech-Language Pathology: Specialization In Bilingualism

Bachelor'S Degree, Psychology