• Perform post transaction checks on the accuracy and completeness of customer information provided for transaction.• Deliver remote or face to face feedback and training to improve the quality of compliance with AML process procedures.• Review the accuracy of data captured for Large Cash Transaction Reports (LCTR) and Suspicious Transaction Reports (STR) prior to submission to FINTRAC.• Assist in managing privacy and data protection policies and procedures, including monitoring data processing activities with FINTRAC regulations.

• Provided excellent customer service to diverse clientele.• Handled foreign currency exchanges with accuracy and efficiency.• Monitored and reported suspicious transactions with bank security policies.• Learned about customers' needs, established trust, and optimized sales opportunities resulting in quality customer service.• Improved customer satisfaction by providing efficient and accurate transaction processing.• Handled cash and maintained accurate records.• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.• Contributed to sales growth by upselling products and services based on individual customer requirements.• Exceeded performance metrics consistently, earning recognition as a top performer within the team.• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.• Maintained cash drawer accuracy by conducting regular audits and implementing effective cash-handling practices.

- Prepared accurate and timely tax returns for individuals and small businesses, utilizing knowledge of tax laws and regulations.- Conducted tax interviews with clients to gather necessary information and answer their questions.- Built rapport with clients and developed a loyal customer base.

- Maintain records of inventory and sales, and modify procedures and prices. - Resolve customer complaints and ensure health and safety regulations are met the quality control standards. - Establish standards for personnel performance and customer service.