James Norris

James Norris Email and Phone Number

Aldridge, GB
James Norris's Location
Aldridge, England, United Kingdom, United Kingdom
James Norris's Contact Details

James Norris work email

James Norris personal email

n/a
About James Norris

An experienced analytics specialist and senior manager within the health and social care sectors who has successfully delivered a range of projects and roles notably in the fields of analysis & intelligence, performance management, strategic commissioning, and capacity and demand modelling and reviews. Since 2008, I have been operating as an independent contractor to the public sector notably doing interim and consultancy work in the health and social care fields across England, combining a mixture of long and short-term assignments in line with clients’ needs. I am equally adept at working at strategic, managerial and hands-on levels. Some of the projects and areas I have managed and delivered on over recent years include• career-wide expertise in analysing and understanding data, and producing intelligence and insights to influence business decision making • developing several information and performance management reporting solutions, dashboards and frameworks across various care environments• heading various information and performance departments in commissioner, provider and shared service organisations• capacity and demand modelling and reviews• analytics to support financial turnaround, performance improvement and system transformation• predictive modelling work around activity, patient pathways, costs and contracts• producing board reports and monitoring project plans against targets and milestones • leading reviews of information departments making recommendations to improve service delivery etc.• writing and managing needs analyses, service analyses, and surveys through working across organisations and partner agencies to deliver projects effectively and on time. This has involved liaising with senior colleagues both internally and within partner organisations to influence decision making. Throughout these roles I am used to coming into organisations ‘hitting the ground running’ to deliver their requirements successfully.

James Norris's Current Company Details
Claritos Intelligence Solutions

Claritos Intelligence Solutions

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Director
Aldridge, GB
Website:
claritos.co.uk
Employees:
53
James Norris Work Experience Details
  • Claritos Intelligence Solutions
    Director
    Claritos Intelligence Solutions
    Aldridge, Gb
  • Primary Care Sheffield
    Business Intelligence Specialist
    Primary Care Sheffield Jun 2024 - Present
    Sheffield, England, United Kingdom
    I am leading on the delivery of BI reporting for this GP-led organisation providing NHS primary care services• ensuring information is available to effectively manage services relating to both performance and service management • managing the whole data reporting cycle from SystmOne extracts, data validation, in-depth comprehensive analysis, through to ultimately coherently telling the story behind the service data and its effects upon the organisation and patients• delivering high-quality bespoke business intelligence reporting tools to inform the executive team, senior management and commissioners (ICB and PCNs); development and submission of national data returns• working with stakeholders to articulate their information requirements to support business processes and decision making• introducing and implementing an organisational performance scorecard across a range of metrics covering activity, performance, quality, finance and staffing across services such as Enhanced Access, Same Day, NHS Health Checks, Sexual Health and Mental Health
  • Claritos Intelligence Solutions
    Director
    Claritos Intelligence Solutions Feb 2008 - Present
    Aldridge, United Kingdom
    I am the founder and owner of Claritos Intelligence Solutions - working across a range of sectors nationally, especially health and social care, to provide bespoke solutions across information analysis, insights and intelligence, performance management, commissioning and project management.With wide experience of the issues affecting health and social care in the twenty-first century, Claritos offers a range of consultancy and interim options to meet your organisation’s knowledge requirements. We ensure that we leave a positive legacy from each assignment or project.
  • Lcw: Leading The Future Of Unscheduled Care
    Capacity And Demand Modelling Consultant
    Lcw: Leading The Future Of Unscheduled Care Apr 2024 - Jun 2024
    London Area, United Kingdom
    I worked on a short project with London Central & West Unscheduled Care Collaborative social enterprise provider of integrated urgent and primary care services to the NHS to • develop a demand and capacity model for the Out of Hours and Clinical Assessment Service that enables the organisation to understand the capacity required to deliver a safe set of services at the expected contractual performance parameters• engage with key stakeholders to obtain the datasets and parameters required in order to build a successful model• conclude a high-level data analysis tool within the model, so workforce modelling becomes simple to review.The model enables the organisation to understand their current delivery so that the right corrective actions can be taken and forward plan their rota and also allows them to add additional volumes of demand and see what capacity this would require.
  • Nhs Nottingham And Nottinghamshire Integrated Care Board
    Senior Analyst
    Nhs Nottingham And Nottinghamshire Integrated Care Board Sep 2023 - Jun 2024
    Nottingham, England, United Kingdom
    I undertook a project to research and develop BI and performance products around healthcare, education and social care. By analysing and interpreting complex performance and activity data, I developed detailed analytics for formal presentation to executives and professionals across the ICS to support improved patient and user outcomes. My focus was on • cross ICS partnership working within Children and Young People with Special Educational Needs and Disabilities (SEND)• establishing close links with key NHS and local authority stakeholders to help drive both the analytics needed and telling the story behind the data in order to respond to a negative CQC/OFSTED joint area inspection• working across the ICS and partnership to understand and interpret what and how metrics can be developed and applied to understand effective priority health and education outcomes and inform transformation opportunities• improving the intelligence and insight sharing across the area partnership from a health perspective to support timely and equitable access to healthcare services; deep dives analyses of service data to understand waiting list performance• introducing bespoke reports within agreed timescales that allow system intelligence focus • communicating highly complex analytical information to non-analytical staff in a simple and clear manner
  • Birmingham City Council
    Performance Lead
    Birmingham City Council Dec 2021 - Dec 2023
    Birmingham, England, United Kingdom
    I led on establishing a performance culture that used performance as a tool for continuous improvement and ensured directors, senior operational managers and elected members were able to have a firm grip on performance. This multiple extended contract involved• working with directors and service heads in the Children and Families directorate to develop appropriate corporate and local KPIs that helped to identify if services were delivering positive outcomes.• engaging with colleagues to implement relevant performance metrics, and enable data capture and reporting processes across a diverse range of services and datasets• producing a single version of the truth across education, social care, SEND, health and other in-house and commissioned services so that the leadership team have a holistic and comprehensive line of sight of services and their performance• leading performance clinics to review what is going well, what are we worried about and what are we doing to address it • encouraging a professional curiosity around the data across the monthly performance cycle to support excellent services• recruiting a team of analysts to improve data quality and business intelligence reporting• producing briefing papers for the Chief Executive, Cabinet Members and the Performance Board• developing interactive PowerBI reporting around KPIs and supporting insights and intelligence
  • Sirona Care & Health
    Programme Consultant (Capacity & Demand)
    Sirona Care & Health Sep 2022 - Jan 2023
    Greater Bristol Area, United Kingdom
    I worked with this not-for-profit social enterprise, which provides NHS community services to Bristol and surrounding areas, to lead the capacity and demand management project within their Urgent Treatment Centre and two Minor Injury Units. This involved • leading an analytical service review with a baseline discovery stage identifying the key operational issues around providing capacity and managing demand, both from a quality and operational productivity perspective.• reviewing data availability/functionality and quality of both capacity and demand data.• completing a review of the As-Is and To-Be states and identifying the gap analysis and solutions. • producing the demand and capacity position statement and profiles of the service for each clinical unit via clinical productivity reviews, modelling actual demand versus capacity, and comprehensive benchmarking the units with national peer urgent care units.
  • Liverpool University Hospitals Nhs Foundation Trust
    Digital Consultant / Information Business Partner
    Liverpool University Hospitals Nhs Foundation Trust Sep 2021 - Dec 2021
    Liverpool, England, United Kingdom
    I provided an interim digital consultancy project service to both the Emergency Departments and the Theatres Directorate to support the Trust after their negative CQC inspection feedback. This involved • eliciting the BI requirements from the operational and executive leadership teams; facilitating workshops to get a breadth of ideas and refining based on priorities and feasibility. I translated those requirements to an agreed and shared plan, oversaw the delivery of the requirements, and acted as conduit between the customers and BI team. • leading deep dive analyses to provide proactive analysis of the challenges facing the Trust and ensured stakeholder management skills were transferred to the Trust BI team. • developing Power BI reporting to provide interactive insight on service provision.
  • Royal Free London Nhs Foundation Trust
    Analytics Business Partner
    Royal Free London Nhs Foundation Trust May 2021 - Sep 2021
    London, England, United Kingdom
    I supported this acute trust on an interim basis whilst they recruited a substantive postholder• leading on information analysis for the Surgery and Associated Services business units across several hospital sites, understanding internal client requirements to ensure data becomes information and insight. • providing a quality healthcare reporting service to support operational staff in managing services to improve patient outcomes and maintain hospital efficiencies. • managing a team of analysts - co-ordinating workload to deliver routine analysis, ad-hoc requests for intelligence and national reporting requirements. • writing detailed divisional board reports to inform management of the performance of service provision with an increasing focus on elective recovery; presenting potentially contentious information to a range of operational and clinical leaders.
  • Nhs Cheshire And Merseyside
    Capacity And Demand Consultant
    Nhs Cheshire And Merseyside Feb 2021 - May 2021
    I worked on a consultancy project for the emerging ICS across different provider organisations to provide capacity and demand modelling of various crisis services in mental health care. Using my model, I undertook deep dives of patient pathways to understand patient flow and measured back against both budgeted and actual establishment. The outcome showed whether services are funded and staffed appropriately to manage their caseload, and this supported business cases.
  • Kingston Hospital Nhs Foundation Trust
    Planning And Analysis Consultant
    Kingston Hospital Nhs Foundation Trust Jul 2020 - Feb 2021
    London Area, United Kingdom
    Working with this acute trust, I developed demand and capacity models to act as planning tools to help bed management. To help manage the Trust’s understanding of care demand during the pandemic, I led on deep dive analyses of both COVID and non-COVID activity.By analysing Model Hospital and GIRFT data, I looked into various opportunities for the Trust.I developed population health profiles of the Trust’s catchment population.I also developed a benchmarking dashboard to compare the Trust’s position nationally against a range of A&E metrics over time.
  • Central London Community Healthcare Nhs Trust
    Senior Analyst
    Central London Community Healthcare Nhs Trust Apr 2020 - Jul 2020
    London, England, United Kingdom
    I worked with this community healthcare provider within the Operational Intelligence programme. I developed holistic trust-wide dashboards to inform the Executive Team of the management of services by analysing and visualising referrals, patient contacts, beds flow, workforce and PPE availability. I also worked across the divisions of the Trust to create capacity and demand models to scope out the post COVID19 recovery of services.
  • Nhs Buckinghamshire Integrated Care Partnership
    Public Health Analysis Project
    Nhs Buckinghamshire Integrated Care Partnership Feb 2020 - Apr 2020
    Aylesbury, England, United Kingdom
    I delivered a short project to develop insightful locality profiles across Buckinghamshire around public health metrics, demographics and healthcare utilisation to help prompt the debates around the county's transformation programmes.
  • Leeds Gp Confederation
    Business Intelligence And Analytics Lead
    Leeds Gp Confederation Jan 2019 - Jan 2020
    Leeds, United Kingdom
    I introduced a new analytical service to shape and grow the role of business intelligence within this developing organisation, and to support evidence-based and cost-effective decisions in relation to the provision of patient care and healthcare services. This included developing new performance and contractual reporting frameworks and solutions to support the GP federation in managing its NHS Primary Care Extended Access and Health Check services. Engaging with stakeholders to understand requirements, I developed a suite of bespoke dashboards and BI products to internally monitor service performance and externally report to commissioners on contractual requirements. These included interactive BI tools to provide detailed information at practice and PCN levels including the ability to benchmark, compare and contrast. This involved manipulation of clinical, activity and financial data from SystmOne, EMIS and Rotamaster.
  • Nhs Heywood, Middleton & Rochdale Ccg
    Performance Lead
    Nhs Heywood, Middleton & Rochdale Ccg Oct 2019 - Nov 2019
    Rochdale, England, United Kingdom
    I undertook a short contract redesigning the performance reporting framework for the CCG. I led on developing a new single performance report and a sophisticated new automated performance scorecard to present a wealth of performance information to the CCG’s executive team, its Governing Body and Integrated Commissioning Board.
  • Oxford Health Nhs Foundation Trust
    Capacity And Demand Modelling Consultant
    Oxford Health Nhs Foundation Trust Mar 2019 - May 2019
    Oxford, United Kingdom
    I created a bespoke detailed capacity and demand model for the Trust to use to manage their operational capacity and service demand going forwards. The model/solution was flexible and scalable so that it could be used across a number of care settings and clinical pathways. The model helps underpin the design and implementation of service transformation and inform scenario planning. It can also ascertain the funding needed to provide services over various time periods and is built to understand annual and seasonal flows. To finish, I trained Trust staff so to embed the tool in planning etc.
  • Nhs South, Central And West
    Business Intelligence Transition Lead
    Nhs South, Central And West Dec 2018 - Feb 2019
    Southern England
    I led the development of the new Commissioning Performance Business Intelligence Team at the CSU. As a member of the Commissioning Performance Leadership Team, I developed the framework of a contracts analytics service (supporting both the CSU and CCGs) which was passed on to my successor the substantive Associate Director of Commissioning Performance Business Intelligence. I worked across the organisation to bring in the right skills and responsibilities to the team to meet a range of challenges and cultures over a widespread geographic footprint across southern England.
  • Frimley Integrated Health & Care System (Nhs And La)
    Modelling Analytics Lead
    Frimley Integrated Health & Care System (Nhs And La) Apr 2018 - Jan 2019
    Windsor, Berkshire, United Kingdom
    I led the modelling work around the urgent care, estates and integrated care transformation programmes. I developed sophisticated models to forecast the financial and activity outcomes of various interventions across the urgent care system across the Frimley footprint in Berkshire, Hampshire and Surrey. I also led the analytical work into the capital investment for integrated care hubs. Working with project teams to deliver business cases, I used my skills and experience in workforce, capacity and demand modelling. This involved delivering best practice modelling in Excel through developing the evidence base, assumptions and modelling outputs to form part of the overall investment case.
  • Venn Consulting
    Developing Health And Social Care Capacity And Demand Models
    Venn Consulting Aug 2018 - Nov 2018
    Home Based
    I was commissioned by this management consultancy to develop capacity and demand models for the NHS and councils across the north-west of England. This involved identifying the initial flows of patients into the health system, mapping the flow across over seventy health and social care services, and then tracing back patients’ backfills in the system when services reached capacity. The product was rolled out across six acute trusts and their associated community/social care services.
  • Nhs Herts Valleys Clinical Commissioning Group
    Analytics Consultancy: Identifying Financial Opportunities
    Nhs Herts Valleys Clinical Commissioning Group Feb 2017 - May 2018
    Hemel Hempstead, United Kingdom
    I delivered several projects with the CCG to scope and identify significant opportunities to support financial turnaround.• Leading new analytical investigations into where contractual costs can be further challenged for the current year across multiple points of delivery. The results of this extensive and coherent analysis supported the directors with detailed evidence in contract negotiations with providers. • Working in collaboration with clinicians and commissioners to identify longer term financial savings for the CCG by highlighting reductions in cost variations through aspiring to move towards best performing GP practices and peer CCGs.• Developing interactive tools to help GPs and hospital consultants together manage demand and support QIPP schemes• Modelling activity and costs, and developing intelligence, to support commissioning / decommissioning programmes, new business cases and strategies, demand management schemes, etc.
  • Nhs Trafford Clinical Commissioning Group
    Analytics Consultancy Investigating Financial Variation
    Nhs Trafford Clinical Commissioning Group Nov 2017 - Mar 2018
    Manchester, United Kingdom
    Working with the CCG to investigate in detail the reasons behind increased financial spend to support financial recovery. This includes• Interrogating the reasons behind adverse financial trends and unexpected changes in commissioned activity• Drilling down on the rationale behind provider cost increases, be it volume change, change in case mix or change in coding practices• Identifying variations across providers in patient pathways• Identifying financial opportunities through benchmarking the CCG with its peer CCGs (such as utilising Right Care methodologies)• Providing interrogation at locality and practice level to identify adverse outlier practices in terms of referrals, acute activity rates and clinical variation, and finding potential financial opportunities• Developing innovative analysis and tools to highlight variation and opportunities across the CCG, each designed to clearly inform the leadership teams as to the appropriate issues to target their financial turnaround programmes and prompt their discussions with provider organisations
  • Nhs Surrey Heartlands Stp (Sustainability And Transformation Partnership)
    Stp Business Intelligence Lead
    Nhs Surrey Heartlands Stp (Sustainability And Transformation Partnership) Mar 2017 - Oct 2017
    Surrey
    I led on the Cancer and Musculoskeletal workstreams' analysis and modelling to help deliver activity and finance transformation plans. Working together with executive workstream leads, clinical leads and programme managers, we identified where the STP could make transformational savings.I also provided bespoke BI advice to the STP footprint giving evidence to identify variation, recognise opportunities and underpin business cases.
  • Nhs Bradford City Clinical Commissioning Group
    Analytics Consultancy
    Nhs Bradford City Clinical Commissioning Group Jul 2017 - Aug 2017
    Working with the Programme Director at the CCG, I led a needs assessment for a health centre to determine the future service options / viability, and also comprehensively reviewed the results of the STP leadership survey
  • Methodist Homes Mha
    Performance Consultant
    Methodist Homes Mha Nov 2016 - Jan 2017
    Derby, United Kingdom
    I worked with this care and housing charity to scope out the development of new performance reporting through• examining the options for a comprehensive and multi-layered Balanced Scorecard with drill-down functionality and wide-ranging informative dashboards providing insight underneath • formulating effective KPIs (key performance indicators) to measure operational activity, service quality, people management, finance, customer experience and organisational processes etc.• driving this forwards through negotiations with stakeholders as well as quantifying the deliverables from the strategy and business plans
  • Nhs South Cheshire And Vale Royal Ccgs
    Financial Turnaround & System Transformation Analyst
    Nhs South Cheshire And Vale Royal Ccgs Jul 2016 - Jan 2017
    Nantwich
    I worked with the two partnering Clinical Commissioning Groups to• scope new ideas around financial recovery, including identifying attainable opportunities for the CCGs to make financial savings in both the short and long term• undertake deep dive analyses to ascertain the real reasons behind financial and service pressures• analyse and explore variations in activity, cost and performance locally, regionally and nationally (through SUS, HES and nationally published data) to understand areas of best or concerning practice• lead project to develop comprehensive practice cluster profiles to inform the improvement of service delivery• develop bespoke dashboards to measure the success of commissioning and transformation plans
  • United Response
    Performance, Information And Quality Lead
    United Response Oct 2015 - Nov 2016
    Home Based
    I worked with this social care provider charity to lead on the organisation’s analytical reporting. This included• analysing the quality and performance of its nationwide services against standards • developing a comprehensive new suite of analytics and reporting, and enhanced internal benchmarking of performance• working across finance, activity, quality, HR etc. to develop and implement scorecards, new KPIs and other analytical reports to give a holistic view of the organisation’s performance
  • Greater Nottingham Vanguard Programme
    Leading Study Into Mental Health Pathways Through A&E
    Greater Nottingham Vanguard Programme Apr 2016 - Jul 2016
    Nottinghamshire
    I was appointed to review, establish and identify the different factors which cause A&E four-hour target breaches involving patients needing Mental Health Act assessments at Nottingham University Hospitals NHS Trust’s Emergency Department• This included researching and analysing the reasons for delays from an AMHP (Approved Mental Health Professional) perspective for the city and county councils, as well as the waits for Psychological Medicine assessment, co-ordinating Section 12 doctors attendance, and arranging admission beds and ambulance transport• The study produced a wealth of findings to inform the stakeholders of the real-life rather than just the apparent issues, and gave recommendations for reducing A&E delays for patients requiring a Mental Health Act assessment.
  • Nhs Cambridgeshire And Peterborough Ccg
    Informatics Specialist
    Nhs Cambridgeshire And Peterborough Ccg Feb 2016 - Jun 2016
    Cambridgeshire And Peterborough
    I worked with the Clinical Commissioning Group in this multiple-extended contract to• analyse and identify volume opportunities and cost savings through benchmarking with peer CCGs and trusts• provide detailed analysis at patient pathway level to support the development of QIPP and strategic plans• lead projects and develop tools to support commissioners and programme managers• develop an evidence base for change within the elective care programme using a variety of analytical methods
  • Derbyshire Health United Limited
    Head Of Performance And Information Analysis
    Derbyshire Health United Limited Dec 2014 - Mar 2016
    Derby, United Kingdom
    Working with this social enterprise providing NHS health services including Out of Hours and 111, I was• responsible for detailed analytics around short/medium term activity forecasting and resource modelling and long-term strategic and contractual activity planning• working closely alongside the Executive team to provide them with the activity and performance information to manage the organisation, and leading research projects to understand how to enable operational healthcare services to work more productively and provide better standards of care• leading development of improved performance and management information and innovative business intelligence to help improve service performance both operationally and strategically, and to redesign and improve information shared with commissioners• supporting the organisation in successfully tendering for new and existing contracts through a range of quality analyses• recruiting and developing a new team of analysts to provide a wealth of regular information and bespoke intelligence at high standards to support operations delivery and inform commissioners
  • Nhs Basildon And Brentwood Ccg
    Performance Information Development Consultant
    Nhs Basildon And Brentwood Ccg Jun 2015 - Nov 2015
    Basildon
    I worked with this Clinical Commissioning Group to lead the development of a portfolio of analytical performance information dashboards, tools and reports. These included• leading the South West Essex System Resilience Dashboard development project - by working in partnership with a range of health and social care commissioning and provider organisations, I managed the design and development of the dashboard to incorporate specific indicators and metrics to provide a new regular whole-system view of the pressures upon service availability and capacity• developing a range of other bespoke tools and reports to inform and support the CCG now and for the future; including primary care scorecards to measure GP practice performance around diabetes, respiratory conditions and paediatrics
  • Birmingham Community Healthcare Nhs Trust
    Business Intelligence And Contracts Performance Specialist
    Birmingham Community Healthcare Nhs Trust Sep 2014 - Mar 2015
    Birmingham, United Kingdom
    In this extended contract as part of the Trust’s recovery programme to improve its contractual and financial performance, I worked in partnership with operational service managers, financial and corporate management to fully recognise and then resolve the multiple reasons behind the Trust’s over and under activity and income generation. This included responsibility for• leading the comprehensive quantitative and qualitative analysis of under/over performance of contractual activity, through identification of referral trends, reviewing productivity of clinical teams, evaluating data quality issues and ensuring appropriate information reporting is in place• production of reports recommending changes to data recording, service delivery and contractual negotiations all with the aim of improving contractual and financial performance• developing an interactive SLAM reporting tool to empower services to analyse their own contractual performance• sitting on and advising the Divisional Management Board and the Performance Assurance Committee
  • East Cheshire Nhs Trust
    Head Of Performance
    East Cheshire Nhs Trust Mar 2014 - Sep 2014
    Macclesfield
    Working with this acute trust, I was responsible for supporting and improving patient care and Trust efficiencies through• developing predictive modelling tools to ensure ongoing cost-effective delivery of contractual requirements• informing business cases through thorough understanding the services’ needs and undertaking analyses of service data• leading on the scoping and analysis of intelligence to underpin the tendering process for new and existing servicesI also led the comprehensive review of the information department to ensure it was structured to deliver appropriate business intelligence to the rest of the organisation and move its focus from a report generating function to one that provided bespoke analysis driving service improvement across the Trust.
  • Brent Council
    Leading Independent Review Of Data And Information Services
    Brent Council Feb 2014 - Jun 2014
    Wembley, London
    I was appointed to lead an independent review of the information department that supports children’s social care, education and adults’ social care services of Brent Council. This was to take an objective view of what the issues are, how the department could continue to deliver the required statutory and operational services whilst mitigating risks, and led to making appropriate recommendations especially around how services can be provided in a more efficient and improved manner in the future.Themes included reviewing the department’s workplan, the traded services to schools, the educational management information service, statutory returns, operational staff engagement in data quality, and recommending how the council can use data better.
  • Nhs Wolverhampton Ccg
    Urgent Care Dashboard Project Manager
    Nhs Wolverhampton Ccg Jan 2014 - Mar 2014
    Wolverhampton, United Kingdom
    I led on the development of a comprehensive new urgent care dashboard for the city’s healthcare organisations, delivered on time and budget. This was a bespoke multiple level creation turning data into information to inform the health community around the changing urgent care needs in the city. It emphasised areas of concern, giving meaningful intelligence across multiple providers of A&E, non-elective admitted care, walk in centres, and ambulance care.
  • Essex County Council
    Consultant Advising Commissioning Support Development
    Essex County Council Sep 2013 - Dec 2013
    Chelmsford, United Kingdom
    I undertook a specific contract with the council to develop the new Directorate for Commissioning Support as the organisation moved toward an evidence-based outcome-focused commissioning model. My successes included• creating and executing the development plan for the new directorate in ensure it provided an excellent commissioning support function across the entire council• reviewing products and services offered by the new directorate to ensure they meet their developing standards • developing and recommending proposals for a knowledge repository• researching and authoring two comprehensive best practice reviews around further developing the Joint Strategic Needs Assessment (JSNA) and around benchmarking Children and Young People participation in decision making
  • South Staffordshire Nhs Health Informatics Service
    Head Of Information Management
    South Staffordshire Nhs Health Informatics Service Dec 2012 - Sep 2013
    Stafford
    I headed a multi-faceted information department managing three teams with fifty staff (Performance & Information, Data Warehousing & Applications Development, and Child Health & Applications Support):• member of HIS senior management team responsible for organisation service delivery, budget management and leadership• delivering effective informatics services for a range of NHS partners (acute, community, mental health trusts) and meeting their priorities through maintaining high performing services• restructuring the department to enable more efficient and effective informatics service provision• building proactive relationships with a range of stakeholders to ensure positive ongoing experience of our service• integrating our information management services into a new county-wide health informatics service organisation• leading project to deliver joint intelligence reporting across county to the local newly-merged community health trust
  • Various Nhs And Council Organisations In Nottinghamshire
    Analytics Development Consultant
    Various Nhs And Council Organisations In Nottinghamshire Sep 2012 - Sep 2013
    Nottingham, United Kingdom
    I advised various programmes (working across four Clinical Commissioning Groups (CCGs), one acute and two community providers, and city and county councils across Nottinghamshire) to support improved efficiencies in patient care through• developing and implementing system-wide health and social care dashboard frameworks around urgent care, frail older people and integrated care transfers to drive system-wide change• developing the key performance indicators needed to monitor the whole system health and social care performance• redesigning the analysis of patient waits on acute hospitals wards and developing intelligence systems to help reduce length of stay and delayed transfers of care• leading analytical study to develop predictive modelling around moving on acute patients manageable in the community; this supports the better utilisation of acute, community health and social care resources and the commissioning of appropriate new community services for medically stable patients• providing specialist analytical services around a range of health and social care intelligence (data and literature) to monitor and model health and social care activity, costs, quality and outcomes
  • Nhs Arden Commissioning Support
    Information Consultant
    Nhs Arden Commissioning Support Apr 2012 - Dec 2012
    Warwick
    I worked with the developing Commissioning Support Unit (CSU) in this extended contract to• develop business intelligence reporting for Clinical Commissioning Groups (CCGs): liaising with clinicians and incorporating statistical analysis of multiple data sources including SUS, real time and demographic data• design interactive finance and activity reporting for CCGs, practices and the Commissioning Support Unit• lead on developing Common Assessment Framework information sharing with the county council• develop information modelling to facilitate development of a new clinical A&E mental health service• lead database developments for QIPP monitoring and workload reporting
  • Solent Nhs Trust
    Head Of Performance
    Solent Nhs Trust Aug 2011 - Apr 2012
    Southampton / Portsmouth
    I completed a thrice-extended interim role at this community and mental health services provider. The duties included• managing the information & performance team (up to 12 staff including analysts, data quality manager, project manager) across two distinct locations - ensuring reporting deadlines are met and standards are enhanced, documenting procedures and processes where applicable and providing advice and guidance to team members • maintaining and developing reporting processes as well as supporting services in terms of data provision, including undertaking ad-hoc queries to investigate issues with performance • leading on the contract finance & activity SLA reporting; project lead for the implementation of a new SLA tool• developing with Chief Operating Officer an integrated business intelligence tool (finance, activity, KPIs, quality, staffing.)• leading on board reporting including KPIs, activity and QIPP (Quality, Innovation, Productivity and Prevention)• managing the monthly contract queries process to ensure all queries are responded to within agreed timescales • developing the new datasets that are coming online (Community & Mental Health MDSs, IAPT, CAMHS etc) • writing strategies to support the Information Governance toolkit requirements
  • Heart Of England Nhs Foundation Trust
    Information Manager
    Heart Of England Nhs Foundation Trust Apr 2011 - Aug 2011
    Solihull, England, United Kingdom
    I was invited back to manage the information team within the community services directorate of this large acute trust - the same role I undertook at Solihull NHS Care Trust in 2009 before the provider arm was transferred over to Heart of England in 2011. The duties in this extended contract involved• managing the team of three analysts to maintain the balanced scorecard, produce statutory and public health reports, and deliver various ad-hoc data analysis requirements• working with both service leads and commissioners to develop new reporting to meet our contractual requirements with the PCT (including activity and performance matrices, first to follow up definitions, new key performance indicators, 18 weeks referral to treatment measurement)
  • Nhs Berkshire West
    Head Of Performance
    Nhs Berkshire West Jan 2011 - Mar 2011
    I undertook a a short-term contract managing the performance function of the Primary Care Trust (PCT) whilst they awaited the substantive appointee to start. This involved• developing and maintaining effective performance reporting and monitoring framework that enables reports be produced for Board, Executive Team etc - detailing the PCT's performance against national targets and service priorities• promoting work with the Strategic Health Authority to inform, clarify and/or update on PCT performance against plan, including managing the submission of Vital Signs and other statistical returns (i.e. Unify, Omnibus).
  • Nhs North West London
    Head Of Information
    Nhs North West London Feb 2010 - Dec 2010
    I was responsible for managing the performance information needs of this London sector. This thrice-extended contract involved driving the development of this fledgling body in respect of performance and information reporting, and• managing the Performance Manager and three analysts• designing and implementing the KPI and metrics interactive reporting suite ‘Pigeon’ for the sector (seven acute trusts and eight PCTs) whilst employing data quality processes into all submission and reporting systems• developing schedule 5 information requirements for acute trust contacts, including quality metrics where I developed data submission processes for seven acute trusts• developing monitoring regimes for CQUINS and Demand Management schemes• being performance and information lead on acute contracts• scoping the procurement of benchmarking software
  • Nhs Harrow
    Head Of Performance And Information
    Nhs Harrow Aug 2009 - Mar 2010
    I led both the performance management and informatics functions at the PCT in this extended contract, including• managing the information team at the PCT, providing high quality analysis for a range of customers both within the PCT and across Practice Based Commissioning (PbC) clusters, and ensuring structure reflected corporate & customer needs• liaising with the SHA to inform, clarify and/or update on Harrow PCT performance against plan, including managing the submission of Vital Signs and other statistical returns (i.e. Unify, Omnibus) to the SHA and DH. • management of activity monitoring submissions and claims management• developing and maintaining effective performance reporting and monitoring framework that enables reports be produced for Board, Executive Team etc - detailing the PCTs performance against national targets and service priorities• investigating adverse trends with relevant leads where necessary and working to identify action plans and co-ordinating and driving remedial actions in all areas• being a member of various boards and committees; these include the Performance Management Group, project management boards, the urgent care network, and contract management groups with the local hospital trust.• supporting organisation’s production of Commissioning Strategic Plan and NHS Operating Plan
  • Nhs Solihull Care Trust
    Performance And Information Manager
    Nhs Solihull Care Trust May 2009 - Aug 2009
    I managed a team developing and implementing the performance reporting in the community services provider arm of the care trust. With my team of two analysts, we delivered quality information across a variety of services and indicators on a timely basis. This twice-extended contract included • introducing performance dashboards and balanced scorecards as well as dealing with statutory returns, key performance indicators and ad-hoc requests from across the PCT.• liaising with directors, managers and clinicians to develop business and clinical performance reporting, seeking agreement on the type of information that should be analysed, interpreted and reported. • being actively involved on the recruitment and development of a long-term permanent team.
  • Nhs Tameside And Glossop
    Integrated Intelligence Project Manager
    Nhs Tameside And Glossop Feb 2009 - May 2009
    I managed the development of an integrated intelligence project which involved • bringing together the disparate PCT intelligence functions (finance, public health, business intelligence, patient experience feedback etc) together in a variety of ways• ensuring systems work together, enabling sharing of data sources, • creating cross-cutting resources, and developing joint reporting across the PCT’s directorates.• developing data quality strategies• managing the Practice Based Commissioning (PbC) Analysis Team comprising three analysts.• underpinning the moves towards World Class Commissioning and supporting business innovations such as PbC.
  • Nottingham City Council / Nhs Nottingham Pct
    Joint Commissioning Manager
    Nottingham City Council / Nhs Nottingham Pct Sep 2008 - Jan 2009
    This project involved managing the development of a joint commissioning strategy for older people’s services for the first time in the city. This extended-contract entailed • engaging with service managers and commissioning leads from both organisations and their partners (including the voluntary sector) to ascertain the future strategic direction of older people’s services in the city• understanding and incorporating both national and local policy• assessing the local needs and establishing the changing demography of the area• contributing to the writing of the Joint Strategic Needs Assessment.• developing integrated plans for services across health & social care to empower older people, encourage choice, and deliver service improvements • thorough consultation with stakeholders including service user groups at all stages of the strategy development.
  • Northamptonshire County Council
    Performance Analysis Project Manager
    Northamptonshire County Council Mar 2008 - Sep 2008
    I was appointed to audit, redesign and implement an Adult Social Services performance monitoring system. Much of this project was driven by developing new performance indicators for National Indicator Set as well as further developing local indicators and supporting the submission of statistical returns. This involved • liaising with operational managers to ascertain what the best system is for them and developing as such. • replacing four systems with a comprehensive management information & performance monitoring reporting suite. • introducing a ‘scorecard’ approach which gave a consistent measurement across indicators, yet allowing for specialised and individually tailored understanding of performance against each indicator. • bringing in innovative mapping and graphical measures in order to provide effective management information• producing for the first time localised team reporting across indicators• illustrating performance along the care pathway.
  • Walsall Council
    Senior Research And Data Analyst
    Walsall Council 2007 - 2008
    My primary duty was to lead on the needs analysis of children and young people in the borough. This was essential to providing the council and partner agencies with an understanding of demographic and performance information. This work, which was positively rated in the Joint Area Review, underpinned the borough-wide strategic plan for children and young people services. Overall my work involved • working with borough and community data benchmarked against comparable authorities• analysing surveys to get the perceptions of children and young people in the borough. • developing the Children and Young People’s Plan.
  • Birmingham City Council
    Various Analysis/Commissioning/Project Roles
    Birmingham City Council 2001 - 2006
    I worked primarily as an Analyst in the Health and Social Care Directorate undertaking a wide variety of analytical and planning roles over my five years there. My duties included • developing and project managing the Service Supply Analysis for four years, a quantified analysis of the care services provided by and for the Council. This incorporated information regarding the make-up of service users groups and the provision of needs in individual areas of the city, in order to identify gaps. This document became a significant and respected tool for the commissioning of services. • leading the Council’s project into the market analysis of both the internal and independent care markets in Birmingham and surrounding areas• secondment to develop the commissioning plans of the South Birmingham area where I was the lead Commissioning Officer for Older People• being an integral part of three of the Recovery Groups set up in order to relieve budget pressures• managing survey projects to ascertain issues in the care home market in Birmingham/West Midlands - this involved co-ordinating the work of a small team, including the survey design, implementation and reporting. • supervising the Service Contract section’s IT and System Adviser, whose duties covered the development and maintenance of IT systems and business practice.• setting the specifications for contracts including the development of new contracts for example detailed research on external practices and methodologies, e.g. costing models, played in a major part in their development.• monitoring of contract performance; developing performance management systems for monitoring costs and identifying trends and variations from government targets in order to meet value for money requirements.

James Norris Skills

Performance Management Public Sector Data Analysis Project Management Stakeholder Management Policy Management Analysis Governance Healthcare Strategic Planning Informatics Leadership Information Management Stakeholder Engagement Project Planning Healthcare Information Technology Performance Improvement Public Health Benefits Realisation Business Transformation Contract Management Public Policy Information Analysis Health Survey Research Social Services Commissioning Needs Analysis Information Gathering Information Visualization Dashboards Nhs Local Government Balanced Scorecard Gis Senior Management Older Adults Statutory Reporting Business Planning

James Norris Education Details

  • University Of Birmingham
    University Of Birmingham
    Psychology
  • King Edward Vi Grammar School Aston
    King Edward Vi Grammar School Aston

Frequently Asked Questions about James Norris

What company does James Norris work for?

James Norris works for Claritos Intelligence Solutions

What is James Norris's role at the current company?

James Norris's current role is Director.

What is James Norris's email address?

James Norris's email address is jj****@****ail.com

What schools did James Norris attend?

James Norris attended University Of Birmingham, King Edward Vi Grammar School Aston.

What skills is James Norris known for?

James Norris has skills like Performance Management, Public Sector, Data Analysis, Project Management, Stakeholder Management, Policy, Management, Analysis, Governance, Healthcare, Strategic Planning, Informatics.

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