Joanna Nowakowska Email & Phone Number

Wrocław, PL

Zurich, CH

Zurich, CH

• Forecasting resources on day-to-day basis as effect of human capital strategies
• Reporting against key internal metrics (i.e. contractor tenures, aged requisitions, budget splits,projects and program against resources)
• Proofing and testing of resource planning tool
• Tracking budget, adjustments and approved overruns
• Comprehensive consultancy for divisional management of resources and budget related matters
• Collaborating with executive management board

Zurich, CH

• Promoted from CAO BS TL roleDay to day operations management
• Supervise the operation of the specialist functions, ensuring work is distributed appropriately
• Line manage team leaders where relevant and individual specialists (where no team leaders) - in total group of 14 people
• Ensuring that all HR processes and tasks are fulfilled by direct reports (MyPerformance, time sheets, leave planning, Block Leave, mandatory compliance course completion, setting objectives, mid-year review, end of.
• Issue management of issues raised against teams is investigated and resolved satisfactorily in a timely fashion (complaint and mistake handling, conflict management)
• Deal with staff performance issues

Zurich, CH

• This leadership role was supporting the global Chief Administration Office team (CAO team) for the Investment Banking & Capital Markets department (IBCM). A front office team with a strong focus on controls, precision.
• Heavy interaction with front office bankers and managers;
• Close cooperation with the WRO based support functions which service IBCM globally (e.g. GSD, Access Control, Market Data).
• Managing the workflow of the CAO support specialists. The team's remit is to carry out approvals for system access, reporting for system usage and support for ongoing tasks like new starter/transfer onboarding.
• Carrying out the most sensitive reviews undertaken by the team;
• Ownership of market data approvals and provisioning process for EMEA in conjunction with the EMEA CAO;

Zurich, CH

• Compile lists of users to be on-boarded based on business requirements;
• Main focus on rates & credits products enablement for electronic trading platforms (Bloomberg, Tradeweb, Marketaxess, Bondvision);
• Close & active cooperation with traders and sales people of CS clients;
• Validate that each user was set up successfully during given SLA through communication with different front-office and back-office groups and/or special tools; Drive and track, subject to pre-agreed parameters, the.
• Proactively provide solutions and engage the relevant stakeholders with a view to steadily improve and optimize the client onboarding process and the related time to market;
• Partner with IT to develop tools to monitor and process requests; Establish onboarding process(es) for new systems;

Eskilstuna, SE

• Cooperated with foreign and domestic suppliers
• Built & automated reporting (VBA based)
• Worked in Material Requirements Planning systems (SAP R3)
• Supported variety of ongoing projects (Lean Management related, product development)
• Managed and administrated documentation (on procedures, processes, etc)
• Project Management assistance