Junior Santiago Email & Phone Number

Davenport, Fl, Us

Orlando, Fl, Us

Orlando, Fl, Us

Jacksonville, Florida, Us

Montclair, New Jersey, Us

• Image Lenovo M93p, M92p, M900, T430, and T440 with Windows 7 and install all necessary programs using PXE boot to corporate imaging server.• Support all hospital programs and users (for example: HMS, PACS, Dentrix, etc.…)• Use Numara (currently Anthelio) ticketing system to track and receive tickets placed by users having computer issues.• Trace network jack to patch panel, connect to the correct port in the cisco catalyst 2960 switch, and confirm computer is receiving correct network settings.• Troubleshoot hardware and replace damaged PC parts with known working ones.• Reset passwords in AD• Confirm user is member of correct and necessary groups in AD• Move PCs to necessary OU to receive correct policies• Troubleshoot Microsoft Office problems• Troubleshoot Windows problems (for example: corrupted user profiles, correct security privileges to program folders, etc.…)• Encrypt computers using MacAfee Drive Encryption• Troubleshoot problems with users not being able to log into MacAfee Drive Encryption window (for example: resetting tokens and users passwords)• Using SCCM 2012 manager console to upgrade software and work with desktop engineer to monitor upgrade projects.• Troubleshoot problems with SCCM clients not communicating with server.• Fixing bad address in DHCP• Reserve IPs in DHCP for necessary equipment• Assigning static IPs and configuring printers, scanners, hospital equipment, etc.…• Resolving bad DNS resolutions

Round Rock, Texas, Us

• Installing Direct TV displays in all AT&T stores.• Checking in with project manager and present myself to MOD at store.• Take initial picture before starting any installation and send to project manager.• Inventory equipment to confirm all necessary parts have been delivered.• Install TV and wall mount to wall or stand with necessary cables.• Install switch and computer to designated location with all necessary cables.• Configure Galaxy S6 and Galaxy Tab S with specified settings options.• Download, Install, and configure necessary software to phone and tablet.• Set up phone and tablet in designated stand.• Record Computer (hostname, Serial Number, Mac Address, IP Address), Phone (Serial Number, Mac Address), Tablet (Serial Number, Mac Address), and contact AT&T to provide that information to them and confirm that they have connectivity to all devices.• Fill out completion/Incompletion form (with Comments) and have MOD sign release form.• Take finished picture and all documents to send to project manager.

Roseland, New Jersey, Us

• Upgrading HP 4400 to new lease HP Folio Elite (Windows 7)• Prepping machine with standard software (example: Avaya, NICE, etc...)• Use users Connected Backup account to retrieve and transfer all user data from old machine to new.• Contact user to log in to new machine over remote (Bomgar) or in person depending on location of user.• Ensure Sophos Safeguard transferred user's credentials properly.• Transfer user's current RSA software token to ensure users can use Cisco VPN connect for working from home.• Set Up outlook and open all users’ PSTs matching current machine.• Setting up machine with user specific applications.• Have user verify machine has all necessary files and programs.• Use UPS website to create shipping label for computer and dock being shipped to user.• Send out necessary emails and updating progress spreadsheet.• Troubleshoot any issue user might have with machine or programs (example: Cisco VPN, Clarify, Citrix, Avaya, Microsoft access, etc...)

Secaucus, Nj, Us

• Upgrading servers from Windows Server 2000 to Server 2003• Responsible for installing image of windows server on servers destined for company stores. • Repairing malfunctioning servers. • Shipping servers to store in time for scheduled installs. • VNC to run a restore process on the newly installed server. • Assisting store managers over the phone with installation of servers, and remotely configure windows and Triversity (POS Program) for store use. • Schedule appointments for installation of servers. • Keeping record of received old servers from already installed stores using Microsoft Excel.New Project Upgrading All Stores to SAP (POS) 2.2 (01/2014)• Working with technician over the phone to replace server in the store. • VNC to run a restore process on the newly installed server. • Use ghost-casting to re-image IBM surePOS 700 register, running Windows XP, with the new software and programs. • VNC to configure SAP 2.2 (POS program), IBM 4260 printer peripherals, set correct IP addresses, configure Motorola DS4208 scanners, etc... • Run testing with the manager to ensure register is operational. • Image and repair servers to be shipped to stores. • Assist with the Tech Support department.• Provided COMMS support and answered questions for customer calls.• Maintained professionalism while providing excellent customer service, including answering calls and providing Technical Communication Support • Responded to numerous technical issues as communicated by emails/phone calls on a daily basis.• Used Service Center ticketing system to keep track of day to day tasks/responsibilities.• Met every deadline before User Acceptance Testing.• Creation/setups/troubleshooting (both server and client) for Trade Card in-house web based platform.• Supported Windows 2003 Server Operating system.• Supported TCP/IP Network connectivity related issues.• Basic knowledge of Outlook Application.