• Led several cross-functional teams to deliver multiple improvement and strategy projects on time and under budget.• Created and maintained project plans, budgets, and schedules, ensuring timely delivery of all project deliverables.• Collaborated with stakeholders and team members to identify and address any issues or concerns, fostering a positive work environment• Identified key metrics to ensure effective delivery of policy interventions• Mentored and coached direct reports to develop their skills and capabilities.• Managed the establishment and daily operations of the program PMO and business function.

• Demonstrated expertise in incident management, successfully coordinating responses to critical events and ensuring minimal disruption to operations.• Developed strong relationships with key stakeholders across the organization and beyond, effectively coordinating and collaborating with multiple workstreams go deliver at pace.• Directed the development of resilient processes to guarantee continuous service improvement, resulting in enhanced customer satisfaction and operational efficiency.• Established strong organisational insight, effectively navigating complex environments and finding solutions to challenges.• Facilitated the development of resilient processes to guarantee continuous service improvement, resulting in enhanced user satisfaction and operational efficiency.

• Successfully managed a team of mailbox coordinators working remotely, prioritizing and responding to emails in a timely manner.• Led knowledge management efforts, producing a central location for all key operational information, leading to an 80% reduction is ad hoc queries to our central mailbox.• Managed all outward communication from the team to system leads, chairing daily huddles with the central communications team to brief them on strategic changes and upcoming comms requirements.• Coordinated all Freedom of Information (FOI) requests, working with relevant parties to gather and provide requested information in a timely manner.

• Chaired operational stand-ups with regional leads to provide key strategic updates and collaborate to streamline shared processes.• Utilized CRM (customer relationship management) software to track and manage customer interactions and data, resulting in improved response times.• Created and presented regular reports to upper management on operational performance and recommended actions for improvement.• Collaborated with cross-functional teams to identify and resolve operational issues, leading to improved customer satisfaction scores.

• Led a team of administrative and clerical staff, overseeing all daily tasks and operations.• Developed and implemented new processes and procedures that reduced mistakes by 80%, improving efficiency and productivity.• Trained and mentored new team members, ensuring they had the necessary skills and knowledge to succeed.• Coordinated and scheduled meetings and events, managing logistics and ensuring all necessary materials were available.

• Developed and implemented communication strategies for policy initiatives, including press releases, social media campaigns, and media outreach efforts.• Wrote and edited policy briefs, speeches, and other materials for internal and external audiences.• Coordinated and managed press conferences, media interviews, and other public events.• Developed and maintained relationships with key media outlets and journalists.• Analysed and synthesized policy data and research to inform communication efforts.• Collaborated with policy teams to align communication strategies with policy goals.

Writing news pieces, editorials and reviews covering technology and other areas of the entertainment industry.Given the nature of the organisation, we had to make use of online tools to collaborate and organise our coverage. This included scheduling various posts and forming multi-authored editorials.Working to deadlines allowed me to develop my time management and copy-writing skills.The role included reviewing items submitted by contributing authors, proof-reading and editing their work ready for formatting and posting to the website. This process made me more adept at finding and fixing mistakes whilst maintaining the prose of the original piece.