Jess Sheaves Email & Phone Number

Highland, Ny, Us

Highland, Ny, Us

- Talk with end users to understand their needs and pain points, then translate them into requirements for features that software developers can build- Coach team of ~10 software developers in agile methodologies, helping to enable efficient work in two-week sprints- Represent team within the program's Agile Release Train to analyze and report on team performance - Facilitate collaboration with with other teams to ensure smooth rollouts of new software releases and features- Reduced team's JIRA backlog by ~25% by conducting an an audit of old tickets and determining which ones were no longer relevant

Support a portfolio of federal civilian clients with a variety of UX writing and content design needs. This includes, but is not limited to:- Plain language audits and training workshops- Migration planning- Content development- Content templates- Voice and tone messaging documents- Information Architecture planning- Storytelling and brand messaging- Copy editing

- Managed extensive content calendar, internal communications efforts, blog content, and social media presence for U.Group- Developed and executed blog content strategy that elicited company-wide participation and increased blog traffic by 100%- Strategized and wrote content for two monthly external newsletters and a weekly internal newsletter- Analyzed content performance across platforms and wrote monthly reports for leadership, making suggestions on how to continue building brand awareness and engagement- Advised company web team on content and information architecture enhancements to improve user experience

Washington D.C. Metro Area

Play a central role in the development and coordination of new programmatic marketing initiatives. Create and implement marketing strategies for a nationwide hybrid accelerator/incubator for the Department of Defense (DoD), representing a portfolio of over $200M in investments. Also helped create, launch, and support a ByteCubed business-to-business offering.• Increased Twitter followers by ~20% in four months by analyzing past performance, assessing weaknesses in existing strategy, and implementing campaigns that made stronger community impact• Rebranded Program’s visual and content style guidelines to better represent the Program’s mission and values and present a modern, innovative image to the public • Conduct thorough SEO and marketing research to provide compelling messaging in direct marketing campaigns for workshops• Craft value-forward emails for 6,000 subscribers that consistently drives more than 600 registrations per workshop • Draft and manage multi-channel content calendar for Program’s outreach efforts, including newsletters, press releases, and social media posts• Collaborated with cross-functional teams on web design, brand direction, and daily updates via CMS

Convert concepts in the source language (Japanese) to equivalent concepts in the target language (English). Compile information, such as technical terms used in legal and medical settings, into glossaries and terminology databases to be used in translations.• Translate a variety of documents such as medical records and family registers (official Japanese government-issued documents), handwritten text, and low image quality faxes/scans for the Social Security Administration• Active public trust clearance

Washington D.C. Metro Area

• Copy edited translation department’s translated patent drawings and edited drawings in Photoshop• Supported two to three patent attorneys with ~270 total patent cases and ~50 daily deadlines• Prepared and executed filings, including Information Disclosure Statements, Issue Fees, etc. using the U.S. Patent and Trademark Office’s PAIR and EFS platforms• Managed daily communication with clients and strategized replies to inquiries with attorneys• Computed and analyzed complex monthly budget and invoice reports used by upper management

Alexandria, Va

• Volunteered to staff annual pet expos in the Washington, DC metro area and weekend dinner relief for adoption counselor on schedule.• As adoption counselor, communicated with potential adopters to match them with cats that would be an ideal fit for their family• Screened and approved adoption applications• Answered questions about cat care and health

Washington D.C. Metro Area

• Executed annual Defense Section event with more than 500 guests, from building guest lists to coordinating day-of-event schedule• Ensured effective external communications by copy editing outgoing correspondence• Informed Ambassador and Japanese officials of progression of relevant geopolitical events by writing daily and weekly news briefings• Coordinated section chief’s schedule, meetings, and travel arrangements• Wrote and distributed promotional announcements of important events and policy changes

Greater New York City Area

Write and edit content for Environmental Stewardship website; assist manager in researching, writing, and editing information for AASHE's STARS report; design a campus recycling map; assist managers with other special projects as needed.

Syracuse, Ny

Reviewed beginning-level Japanese material students had difficulty understanding; assisted students in preparing for tests by providing helpful studying tips and tools; provided speaking practice on occasion.

Norwalk, Ct

As an editorial intern at E- The Environmental Magazine during the summer of 2007, I wrote several Front and Back of Book articles, as well as a web update, used LexisNexis and Google to assist in research for editors' articles, and made phone calls and conducted brief interviews to assist with editors' articles.

Ma, Japanese Literature

Certificate, Sils Exchange Student

Bs, Magazine

Activities and Societies: Ed2010, managing editor at The Knothole, a weekly environmental newspaper published by SUNY College.