FOUNDER AND CEO/CTO |August-2011 Until PresentAs a Network and System Engineer with over a decade of experience, I founded NTPSAMS-TECHNOLOGUY and co-founded ITC-Group LLC with the mandate to provide a robust and secure network infrastructure to our clientele. With my expertise in designing and implementing cutting-edge network solutions, I am committed to ensuring that our organizations remain agile, efficient and interconnected. As the lead consultant, I lead projects by providing assistance in optimizing network performance, lead cross-functional teams and enhance data security by remaining at the forefront of the latest advancement in the field. We have collaborated and assisted a large array of organizations and companies that have entrusted us with their technology needs. These include but not limited to: CSEH (CENTRE SPORT POUR L'ESPOIR HAITI); CTN ARCHITECTURE; HAITIBIZ/WOW; NASTAD; ASDE/KF; FIC/SJP; SOS-VILLAGE SAVE THE CHILDREN; WMC (WORLDWIDE MODULAR CONTROL; UNAIDS/ONUSIDA; FONED/ SECO-GROUP; SACOSA - SAUREL AIR CONDITIONING CO SA; PAREXEL INTERNATIONAL.

Deliver exceptional Break/Fix support to customers in a designated area Provide on-site and remote desktop support, troubleshooting hardware and software issues for various devices including laptops, desktops, printers, and servers. Diagnose and fix a wide range of HP equipment. Handle inbound calls and answer customer questions. Conduct diagnostics, troubleshoot errors, and replace hardware on servers, storage systems, and network equipment. Manage and maintain an inventory of spare parts and equipment. Provide accurate and timely updates to clients. Ensure service delivery is in accordance with SLAs and project requirements. Log work in appropriate systems. Travel to various customer locations, potentially involving long-distance travel. Demonstrate strong customer service skills and maintain high levels of customer satisfaction.

IT Site Service Specialist @ Parexel | Technical Support, Network Administration More.......

https://www.instagram.com/samsfotografi/

Freelance Translator/Logistical Support for CNN Convoys after the Haiti Earthquake. Feb 2010 – Dec 2012 (2 yrs. 11 months). Successfully worked for 2 years as Public Relation and Interpreter assisting CNN’s Journalist team during the media coverage of the Earthquake. Provided technical assistance in Networking and helped with project planning; worked on new supply chain strategies; planning vehicle routes; provided additional support such as handling mechanical systems.

IT Consultant, Sales and Marketing Specialist Assisted and supported employees and customers through Help Desk troubleshooting their Issues. Monitored the quality, quantity, cost and efficiency of the supply chain flow; Acted as the lead sales agent for the company; Analyzed data to monitor performance and identify ways of improving our services and sales strategies; Allocated and managed staff resources according to evolving needs; Acted as customer liaison supporting sales team and negotiated with suppliers; Developed business strategies by analyzing logistical problems and brainstorming solutions as the company evolved which resulted in securing new contracts.

IT CONSULTANT| March 2010 to August 2010Remotely managed the backup of the company’s servers; Assisted supervisors troubleshoot issues via Remote Desktop with VPN-access and team-viewer platform.

IT MANAGER | 2009 – 2010 Managed and maintained the hotel’s technology infrastructure; I set up and troubleshoot computer systems, networks and servers to ensure smooth operations. I assisted staff and guests with technical issues, such as connectivity problems or software support.

IT ASSISTANT MANAGER AND SALES REPRESENTATIVE | 2008 – 2009 Conducted Network Monitoring and Troubleshooting: Monitor network performance and proactively identify and resolve issues to minimize downtime and ensure optimal service delivery. as IT and Technical Logistics Assistant in networking and Help Desk Support to Employees and Customers of the company while troubleshooting their Issues and Needs Monitoring the quality, quantity, cost and efficiency of the movement and storage of goods; coordinating and controlling the order cycle and associated information systems; analyzing data to monitor performance and plan improvements and demand; allocating and managing staff resources according to changing needs; liaising and negotiating with customers and suppliers; developing business by gaining new contracts, analyzing logistical problems and producing new solutions.

Customer Care Agent and Customer Care Technical Assistant | 2006 - 2007Implemented and maintained mobile device management solutions to ensure security, configuration, and monitoring of company-owned mobile devices; Assisted customers with mobile app-related issues, troubleshooting problems, and ensuring smooth functionality; managed mobile network connectivity, WI-FI and data plans to provide reliable and high-speed connectivity for employees and customers; Conducted user-training sessions to educate other agents on mobile technology best practices and security guidelines; as a team leader, lead troubleshooting sessions related to mobile devices, apps, and connectivity to minimize downtime and disruptions.

TECHNICAL SUPPORT ASSISTANT | 08/2003 - 12/2005Responded to inquiries and provided technical assistance to NGO staff members regarding computer hardware, software and network-related issues; Identified and resolved technical problems with computers, printers, mobile devices and other IT equipment used within the organization; Supported and maintained the NGO’s local area network (LAN) and assisted with network connectivity issues; collaborated with other IT team members to ensure data security and privacy measures are in place, including regular data backups and antivirus protection; Conducted routine maintenance and repairs on computer systems and peripherals to keep them in optimal working conditions; Conducted inventory of IT equipment and software licenses for tracking; provided basic training to NGO staff on using IT systems effectively and adhering to IT policies and procedures; Assisted in planning and implementing technology upgrades or new IT initiatives within the NGO.

IT TECHNICIAN | 2000-2001Conducted repairing of company hardware and software; conducted routine maintenance and repairs on computer systems and peripherals to keep them in optimal working conditions IT-Maintenance. Conducted jointly with network team the Cabling project of two major Mobile Company buildings of the capital.