IT portfolio owner and innovation champion to the laboratory products division which generates $1B+ annual revenue. Expanded strategic roadmap and portfolio responsibilities from previous role, including coordination with global shared services intake and project execution processes as well as promoting project management framework across IT and business teams. Also responsible for driving strategy for and adoption of emerging technologies including data science and robotic process automation.• Establish global standard IT demand intake and prioritization processes to ensure IT resource alignment with divisional strategic priorities• Adopt global IT PMF and establish adapted processes where needed in global divisional IT team to drive excellence in project execution and better coordinate with enterprise IT initiatives• Provide transparency and accountability to stakeholders through participation in business reviews, sharing portfolio overview reports and detailed program updates, and by presenting summary updates to functionally aligned stakeholder groups• Develop data science strategy to maximize divisional benefits from enterprise data science investment• Facilitate delivery of business process automations to improve operational efficiency in the context of various legacy IT systems

Technology partner dedicated to the laboratory equipment business in North America which generates $600M+ annual revenue. Define strategic roadmap in collaboration with business and IT leaders to mitigate risks and expand business capabilities in alignment with business objectives and constraints. Direct service delivery and project execution by a team of developers, analysts, external consultants, and shared services partners.• Champion ownership and professional development by giving agency to individual IT team members to set tactical priorities in collaboration with their primary business partners• Transform IT team through period of high turnover from an isolated team of technical specialists into a hybrid of business specific and collaborative skillsets to better leverage enterprise support teams while maintaining alignment with business specific technical requirements and priorities• Consolidate business functions from Asheville business to finance shared services team in Lagunilla, Costa Rica and order entry shared services team in Bangalore, India through system configuration, monitoring, and support• Launch four new products by delivering system enhancements and configuration changes to support comprehensive quote to cash and aftermarket service processes• Reduce manual interaction required for EDI processing by fortifying integrations and data mappings

Team leader sustaining operational functions for the IT department including project and demand management while continuing to provide technical systems support across business functions.• Transitioned supply chain and distribution processes comprising $200M annual revenue from 3PL into company owned regional distribution center by facilitating configuration changes, process documentation, and training for Baan ERP, Bridgelogix warehouse mobility application, Bartender label printing system, and IBM Cognos reports• Ensured on time incident resolution rate over 90% for applications supported by direct team using tier meetings for daily prioritization and business impact centered issue escalation• Sustained Sarbanes-Oxley and PCI controls through multiple leadership transitions by monitoring controlled activities, maintaining relevant documentation, and reviewing with internal and external auditors to ensure regulatory compliance

Process and systems analyst supporting quote to cash, procure to pay, and record to report processes in ERP (Baan, SAP, MAPICS, custom RPG ERP), BI and other integrated applications. Supported multiple sites across North America and internationally through frequent travel and remote collaboration.• Eliminated compliance deficiency risk affecting $300K annual revenue from FDA regulated medical devices by designing and leading implementation and computer systems validation of Unique Device Identifier functionality in Baan ERP, two internal partners’ SAP instances, external OEM ERP, and IBM Cognos• Implemented SAP ERP at remote site generating $200M annual revenue acting as assistant project manager, process modeling lead, and in person direct support in operations and distribution during go live• Migrated business processes from temperature control business unit’s legacy MAPICS ERP into Baan ERP

Business process and data analyst supporting $25M equipment services business. Automated KPIs, defined actionable business intelligence reports, and implemented process enhancements to improve operating efficiency and increase revenue. • Drove 5% growth in contract bookings for equipment found at worksites• Developed contract revenue forecasting method that achieved 96% accuracy over one year

Administrator for service database of over 2.5M equipment records. Maintained key attributes to configure service module integration in the Baan ERP. Monitored and corrected transactional data.• Reduced transactional errors by defining data standards and delivering cross functional training to customer service, service dispatch, service contracts, and accounts receivable teams• Sustained data standards using monitoring reports, proactive data maintenance, and focused re-training

• Developed document sharing system for customer service and service parts departments• Analyzed shipment and invoice backlog report for primary distribution channel• Handled customer inquiries regarding order status and part identification