Jodee Toya Email & Phone Number

Pasadena, CA

Simi Valley, CA

• Performed “Service Delivery Manager” responsibilities within multiple Bankruptcy projects.
• Worked closely with the Projects Bankruptcy Technology Project Solutions Manager (TPSM) on the coding, testing and post validation to ensure the project was succeeding.
• Acted as the point of escalation for issues around projects Bankruptcy resources, budget, timeline concerns and related technology work. Actively participated in workgroup sessions to meet deliverables and deadlines.
• Responsible for dispatching the Project Charter and BRDs. Reviewed and approved the High Level Design (HLD) and Low Level Design (LLD) documents.
• Responsible for securing appropriate technical resources for the lifecycle of the project (Architect, Technology Manager, Systems Analyst, Vendors, impacted system owners, Line of Business contacts, etc.). Supported.
• Monitored key DAIC technology deliverables and ensures they are met using ECMS process.

Simi Valley, CA

• Managed the iRequest queue by reviewing the request to determine distribution and outcome.
• Interfaced with the Line of Business and the Developers to ensure the requests were completed in accordance with the Line of Business needs.
• Completed various Change requests and Business Requirement Documents to submit the Line of Business requests to the developers for processing and implementation. This included modifying and creating SQL code for.
• Successfully completed the DCI migration User Acceptance testing in February 2011 by completing correspondence and gathering of the Line of Business testers and approvers. Managed the conference line for issues and.
• Completed project documentation for the Bookloss CHP migration. i.e.; High Level Design, Traceability matrix, Discovery site library. Captured the procedures to complete manual processes to run reports.
• Coordinated with the Application Development team for Line of Business testing and certification.

- Managed, lead, and partnered with the departments management and business lines to implement solutions, systems and various projects. - Developed, analyzed and maintained the department's statistical data reporting documentation which provided the management with information to measure overall department productivity and key performance indicators..

- Managed a staff of 10 processors and the workflow of the Safebox function. This included the centralization of the company’s safebox maintenance and payment processing. Coached, mentored and completed the processor performance reviews. - Assisted the overall Account Services department with the various acquisitions and overall department projects..

- Managed a staff of 10 processors and the workflow of the Safebox function. This included the company’s safebox maintenance and payment processing. Coached, mentored and assisted the Supervisor with the processor performance reviews. - Assisted the overall Account Services department with various acquisitions and overall department projects.