Manage a team of 27 employees, ensuring my store provides prompt and accurate customer service. Respond to retail & pharmacy inquiries in a timely and confidential manner.• Managed a pharmacy acquisition, including working with closing pharmacy district personnel and the Walgreens legal team to complete the transfer of patient prescription information, ensuring adequate staffing levels, increasing inventory levels, and working with local Walgreens to ensure convenient customer placement and satisfaction resulting in a 50% increase of new prescriptions.• Supported Juvenile Diabetes Research Foundation (JDRF) Community event; encompassing patient history and benefit verification, partnering with pharmacists who administered 150 flu shots in three hours, and updated patients primary care provider with relevant immunization information.• District champion for customer experience programs, recognizing high preforming stores and identifying process improvements for low scoring stores. Partner with store managers to implement improvements.• Facilitated district quarterly business planning reviews and monthly wrap up meetings.• Assisted other store managers with their annual inventory reconciliation.

Managed a team of 10 employees, daily task delegation & prioritization and created store schedule for hourly employees.• Managed store staffing levels including interviewing, hiring, promotions, and terminations.• Wrote and delivered annual performance reviews, and created individual development plans.• Assisted the pharmacy in daily operations including: entering new prescriptions, dispensing medication, evaluating customer co-pays, and billing patient insurances.

Managed a team of 5 employees, ensuring timely & accurate completion of the daily task list, assisting in pharmacy when needed, and resolving customer escalations. • Responsible for the opening and closing of the store, ensuring the overall store condition was always clean, neat, and organized.• Managed money throughout the shift, including placing tills in registers, completing money pick-ups and working with the armored car to ensure rapid and accurate cash transfers.• Responsible for approving vendor orders, handling invoices, and receiving vendor merchandise.

Responsible for merchandising products, assisting customers with purchases, and assisting in pharmacy when they required additional help.