Jill Tydeman Email & Phone Number

Portland, Or, Us

HR and benefit consulting firm specializing in job classification, analysis, and benefits design. Employees: 13 (3 consultants and 10 freelancers). Clients: Water treatment facilities, community colleges, government-funded agencies.Hired to provide ad-hoc benefit research, job classification, and job description creation on a project basis. Gather comparable data and assist with analysis. Challenged with quickly learning a new industry and vocabulary. PROJECT MANAGEMENT: High Profile Clients: Assigned to $92M water treatment facility to create a competitive analysis report within 8-week deadline.  Quickly transition: Learned new position and gained a solid foundation in a new industry in only 5 business days.  Competitive Analysis: Researched 23 different water treatment facilities and their benefit and retirement packages, read numerous union contracts. Gathered extensive data and synthesized and interpreted it into comparable data. Under Budget | Early Project Delivery: Delivered project within defined scope, 25% under budget, and 1 week early, resulting in an increase of revenue.

Berlin chapter of global community providing resources and empowerment to women through safety, socializing and support.Trailing partner during relocation to Germany for an employer. Business closed after 1 year. COMMUNITY ENGAGEMENT: Community Engagement: Participated and contributed to 6-7 events with up to 100 attendees. Contributed to charity drive and collected donations for local refugee shelters.

Irvine, Ca, Us

National publicly traded risk management solutions provider for Fortune 500 companies. Employees: 3.5KHired for a newly created position, managing a team that produces financial reports and forecasting costs for clients. Led separate function within 25-person department. Challenged with a lack of hands-on management, employee development and efficient use of resources. LEADERSHIP: Highlights: Employees Managed: 4-5 | Clients served: 400 | Initiatives Led: 4 | Money Saved: $50K+ | Daily Reports Generated: 350 | Monthly Reports Generated: 150 | Time Saved: 36 hours monthly Improve work-life balance: Recognized by creating a culture of work-life balance by decreasing the need for overtime. Streamlined department processes by establishing 5 key performance indicators (KPIs).  Improve communication: Improved employee development by instituting weekly team meetings, cross training, and one-on-one feedback sessions. Increase visibility of the team with intersecting departments. Collaboration: Collaborated with account managers to communicate with clients and reduce scope creep and streamline reports.SAVE TIME | IMPROVEMENTS: Process Design: Created and designed 20 scalable processes and service products. Improved workflows and reduced turnaround time by upselling customers on new reporting products. Increase Productivity: Saved 36 hours monthly through streamlining processes resulting in a reduction of staff. Sourced and partnered with vendor to develop and implement excel macros, automating several reports.  Reporting: Utilized proprietary reporting dashboards based in Excel and SQL to provide financial forecasting, identify risks, and propose mitigation strategies. Implemented approved strategies after collaborating with clients and internal stakeholders.

Wilsonville, Oregon, Us

International provider of technical support (hardware, software and medical equipment) to veterinary practices in a fast-paced call center environment. Employees: 30-50 | End Users Served: Clinics Served: 900+ | End Users Served: 14K+Promoted to newly created project manager position and member of senior management team. Oversaw all projects within the company. Tasked with designing and implementing project management plans, schedules, reports, etc. Reported to CEO/President. Challenged with working within the constraints of legacy processes and systems and a significantly expanding scope of IT department.LEADERSHIP | TRAINING: Employees & Freelancers Managed: 2–20 | End Users Served: 10K | Projects Managed: 20–24 | Budgets Managed: $60K–$2M | Timeline Average: 3 months Documentation: Created standardized documentation system into SharePoint. Created onboarding and training program including a 100-page instruction manual with modules and quizzes, troubleshooting procedures, and training documents.IT PROJECTS HIGHLIGHTS:  On Time Project Delivery: 99.9% on time, on budget project delivery.  Project Management: Formulated customized approach to identify key internal and external stakeholders, elicit stakeholder requirements, create project plans and work breakdown structures, and establish repeatable and efficient project processes and deliverables. Planned, executed, and controlled overlapping projects.  Logistics | Vendor Management: In-house logistics management, vendor management, configuration, and deployment of 700 Point of Sale terminals. Upgrades | Implementation: Remote Windows upgrade on 9.5K desktop workstations in under 6 months. Remote deployment and logistics management of 9.5K desktop workstations and 600 servers nationwide. Training: Vendor and logistics management and deployment of 300 medical EKG units. Provided remote educational training to 300 end users.

Wilsonville, Oregon, Us

• Successfully transitioned to management position for a department of 4 FTEs• Motivated team members to complete deliverables efficiently, while consistently meeting or exceeding customer satisfaction service levels• Collaborated with our client to establish key performance indicators (KPIs) for help desk metrics• Worked successfully within the constraints of legacy processes and systems• Sourced and managed long-term relationships with staffing companies• Collaborated with cross-functional management team to develop and manage in-house knowledgebase• Fostered department development by documenting standard troubleshooting templates, company best‐practices, training manuals and policies relevant to the position

Wilsonville, Oregon, Us

• Provided IT and medical equipment end-user support for 800+ veterinary hospitals• Met or exceeded customer satisfaction service levels; entered all cases into our case tracking system with high level of detail and accuracy• Triaged email, multi-line phones, and voicemail in a fast-paced environment• Contributed to process improvement and development by creating standard templates, formats, and policies relevant to the position