John Weiss Email & Phone Number

Cleveland, Tn, Us

Cleveland, Tn, Us

Bridged the gap between online and store operations through an innovative approach to offer management through the use of a pre-qualification short form. Enabled customers to select the channel they preferred to do business through a seamless online leads to store conversion funnel. Leveraged pre-qualification form to execute an Instant Prescreen for a new bank product to reduce friction while presenting additional loan options to our consumers.  Increased website engagement by more than 38% by showing customer an offer with less data requirements using a pre-qualification short form Reduced staffing requirements by weeding out shoppers from the verification queues to drive up conversion rates by 24%  Created new acquisition channel for customers to start application online, but give them the flexibility to finish loan online or to pick-up cash at a store Created an Omni-channel like experience for our customers despite operating out of two separate systems through the implementation of a data repository that can be accessed by both business lines Introduced new method to monetize web traffic by designing a path for customers that do not qualify for the higher credit requirements of an online loan to still receive funds through at a store Managed reorganization of resources and rapid deployment of work-from-home model to accommodate challenges presented by COVID Delivered most profitable year in the eCommerce history during the pandemic year of 2020 producing a net income margin of 26.1% Launched new bank program through use of Instant Prescreen building a $15M book of business in less than six months

Cleveland, Tn, Us

Responsible for the design and execution of $48 million revenue budget. Oversaw all operational, technical and creative aspects of company's eCommerce presence. Improved underwriting, web presence and made various adjustments to internal operations, increasing the percentage of company revenue from 1% in 2011 to 22% in 2018 while significantly increasing profitability.  Expanded online business of an established, but stagnant portfolio by 239% in first three years. Increased net income margin from a loss in 2011 to 14.1% of revenue in 2018 Executed migration of portfolio onto a new loan management system with minimal interruption to business during our busy season, increasing throughput capabilities ten fold Integrated new VOIP phone system, reducing cost while enhancing functionality Directed the design and roll out of an IVR that has reduced the number of calls that need to be handled by roughly thirty percent Established a partnership with a third party call center to create redundancy and a flexible solution to offset peak volume without the need to staff internally Directed move of operations center to a new location to accommodate scalable growth Increased development throughput leveraging an outsourced development team in Mexico to reduce cost while maintain time zone consistency

Designed and built start-up lender's online business. Managed all aspects of licensing, compliance and P&L management. Well versed in Search Engine Optimization (SEO) best practices. Managed all online advertising related to Pay-Per-Click (PPC) including Google AdWords and Microsoft AdCenter. Organized and prepared state documentation for launch of website to include Secretary of State filings, lender licensing, purchasing of security bonds and creation of loan agreements Directed third-party development team in design and creation of company website for less than $20K Achieved break-even point in the sixth month of operation

Cincinnati, Oh, Us

Diversified company portfolio, partnering with non-industry businesses, further monetizing traffic to company website. Integrated social networks into company website to help mainstream product offering. Created reporting package used to monitor and manage daily operations. Prevented more than $3M in fraudulent loans in the first six months of production of a "Risk Module" developed to link customers with similar profiles into a escalated loss prevention queue  Capitalized on short-lived rate exportation clause to generate additional $36M in revenue from installment loan product Teamed with AEGON Insurance to create "The 'n Club" offering preferred rates on insurance products to existing customers Established presence on Facebook, Twitter and You Tube with viral video commercials Designed and built custom reports using Microsoft Query and SQL for managing e-business unit

Cincinnati, Oh, Us

Built flexible operations unit, adapting to constant regulatory change, to deliver annual revenue from zero to $31M, accounting for 13% of total company revenue. Led the development of a new transaction system, bridging the gap between the storefront and ecommerce operations. Directed all operational functions, from customer acquisition to collections. Transformed small, single state operation into 56 seat call center supporting 38 states Increased application conversion rates by more than 40% through website redesign Developed and authored incentive program doubling individual productivity Executed launch of new transaction system resulting in 35% lift in process efficiency Implemented interactive voice recognition (IVR) into phone system reducing handled calls by 50%

Cincinnati, Oh, Us

Cincinnati, Oh, Us

Evansville, In, Us

Finance

Business Administration