May Shan Khoo Email & Phone Number

Hong Kong

Hong Kong Sar

• Perform pre-flight and post-flight inspections of aircraft emergency equipment (private jet).• In-charge of menu design and full catering services.• Flower arrangements.• Preparations of the cabin before guest arrival. (Overall cabin & lavatories cleanliness, preparation of linen, advance stocking of amenities etc.)• Guest Services. (Assist guest during embarkation, F&B service delivery, special arrangement for guest entertainment, special arrangement for special event and etc. )• Housekeeping.

Hong Kong, Hong Kong Sar

• Conduct/ Facilitate Eco-Junior Leadership Programme in local Secondary and Primary Schools.• Teaching the juniors, the importance of Team Building, Leadership, Resilience and Design Thinking Process.• Delivering important messages about environmental issues to our next generation.• Raising the public awareness about the urgency of environmental protection.• Assist in collaborating event with other educational or charity-based organisations.

Hong Kong

Key Achievements : Received Over 100 Complimentary letters from satisfied customers.Responsibilities : • Ensure the customer’s data privacy is protected.• Ensure high valued customers are personally recognised and acknowledged.• Conduct zone briefing before the flight with team members to relay important company messages or regulations updates.• Manage and coach junior crew during flights. Follow up with crew performance report.• Act as escalation point for in-flight conflict resolution.• Ensure a smooth communication chain from cockpit to cabin and vice versa throughout the flight.• Ensure the cabin safety equipment serviceability, cabin cleanliness and file report accordingly for maintenance use.• Ensure the meal inventory for a specific flight is sufficient by maintaining close communication with the airline caterer.• Conduct in-flight F&B service professionally.

Hong Kong Sar

Key Achievements :• Received an award for Outstanding Overall Performance in induction training and In-flight Services.• Being one of the Top 1% Performers in my category in 2011, I was invited to join the CX recruitment team for foreign crew recruitment in Kuala Lumpur.Responsibilities : - In-flight Services -• Welcome passengers on-board the aircraft and offer them the best service and comfort - Service Straight From the Heart is the Cathay Pacific service culture.• Personalised service whenever possible to suit passengers’ needs (e.g. :- assist elderly passengers, pay special attention to passengers with food allergies or other medical conditions.)• Carry out full meal and drink services professionally.• Carry out In-Flight Duty Free Sales.• Cabin & galley trained. (Trained for special culinary plating skills for working in Business Class.)-Inflight Safety & Emergency Related• Performing pre-flight and post-flight inspections of aircraft emergency equipments and overall cleanliness of the cabin.• Quick response in administrating First-Aid to any crew or passenger during in-flight medical emergency.• Trained to perform CPR and use of AED.• Trained to perform emergency evacuation effectively. (Lead or direct passengers to evacuate from aircraft safely in timely manner.)

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Key Achievements :• Received an award as MH STAR on Feb 2008 for my exceptional performance in In-flight Service.Responsibilities :• Quickly promoted to work in First and Business Class.• Experienced in serving VVIP in First Class. eg. :- Royal Families, Prime Minister and Ministers of Malaysia.• Delivered personalised excellent service in First Class, aimed at bringing the Malaysian Hospitality to life through personal, considerate and attentive interaction with customers.• In-flight services (Full meal and drink services - preparation, execution etc.)• Safety & Emergency (Trained for quick response to First-Aid and in-flight emergency situations.)• Experienced in working in both narrow and wide body aircrafts.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Responsibilities :• Lead and train new floor staffs on order taking, service language, complete menu / product knowledge, table service etiquettes, proper promoting techniques, understanding the importance of Teamwork etc.• Responsible for staff rostering. • Maintain long term relationship with customers by ensuring guest satisfaction, personalised service to promote brand loyalty. • Tactfully handle guests’ feedback & complaints.• Actively pursue feedback from customers to refine seasonal menus.• Ensure effective Food & Beverages inventory control.• Supervise daily shift operation and restaurant activities.

Selangor, Malaysia

Internal transfer to Yield Management Department.• Analysing, reviewing and driving pricing strategies based on market situations.• Developing pricing strategies, including building rates for cruise packages.• Determining discount and special rates for travel agents.

Selangor, Malaysia

• Specialised in building strong relations with our on-board VIP.• Personalised service according to VIP preferences. (Choices of food, choices of activities or interests, arrangements of shore excursions etc.)• Quality control of VIP cabins prior to guests arrival.• Speedy resolutions for any requests of VIPs on-board.

Brunei

Key Achievements :• Chosen for a special consignment as a personal Butler to the Chinese Foreign Minister during ASEAN+3 summit in Brunei Darussalam in July 2002.• Experienced in serving Royal Families, Ministers of Brunei Darussalam and celebrities.- Carefully trained to deliver Royal Experience to all our exclusive guests.-Responsibilities :• Special handling of VIP rooms. Practice personalised tailor-made service, special arrangement that suits the guest very own special needs.• Maintain complete working knowledge of daily house count, guest arrival/ departures, VIP’s relevant profile/ information, to ensure the service standards are maintained at a superior level.• Foster long-term relationship with Long-Stay guests and VIPs, with the aim of building successful Brand Loyalty.• Maintain as a primary point of contact for the VIPs to ensure speedy resolution towards their enquiries.• Maintain close communication with Concierge, Housekeeping and In- Room Dining Departments on day-to-day basis to ensure the consistency in delivering excellent service to our valued guests.

Brunei

• Six months in-house practical training at The Empire Brunei Hotel & Country Club that covered Front Office, Food & Beverage and Housekeeping Departments training.

Corporate Jet Crew Certificate, Corporate Jet Crew

Activities and Societies: Catering & Menu Design, Table Setting & Silver Service, Fine Dine Food Plating, Flower Arrangements, Wine.

Training, Care Team Training

Corporate Contingency Planning Training.

Certificate, Cabin Crew Certificate

Certificate, Senior First Aid, Workplace L2

Certificate, Responsible Service Of Alcohol

Certificate, Cabin Crew Certificate

Diploma Of Education, Hotel Management

Diploma Of Education, Tourism Management