Jo-Ann Chen
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Jo-Ann Chen Email & Phone Number

Assistant Manager, Customer Insights (Customer Experience Department) at Singapore Airlines
Location: Singapore, Singapore, Singapore 6 work roles 1 school
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Current company
Singapore Airlines
Role
Assistant Manager, Customer Insights (Customer Experience Department)
Location
Singapore, Singapore, Singapore
Company size
10481 employees

Who is Jo-Ann Chen? Overview

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Jo-Ann Chen is listed as Assistant Manager, Customer Insights (Customer Experience Department) at Singapore Airlines, a company with 10481 employees, based in Singapore, Singapore, Singapore. AeroLeads shows a matched LinkedIn profile for Jo-Ann Chen.

Jo-Ann Chen previously worked as Museum Associate at Red Dot Design Museum Singapore and Student, User Experience Design Immersive at General Assembly. Jo-Ann Chen holds Bachelor Of Arts - Ba, Psychology, First Class Honours from Nanyang Technological University Singapore.

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Email format at Singapore Airlines

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Singapore Airlines

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Profile bio

About Jo-Ann Chen

After 10 years of public service, I took a gap year in 2022 to deep dive into my interests that include user experience (UX) design (:I'm curious about people's unique stories, which have common threads of their unspoken needs and desires. I believe that if we take time to understand these untold stories, we can design thoughtful and meaningful solutions to complex societal issues.I love this quote by Muji's art director, Kenya Hara:"Art is an expression of an individual's will to society at large, one whose origin is very much of a personal nature. Design on the other hand, is basically not self-expression. Instead it originates in society. The essence of design lies in the process of discovering a problem shared by many people and trying to solve it."

Current workplace

Jo-Ann Chen's current company

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Singapore Airlines
Singapore Airlines
Assistant Manager, Customer Insights (Customer Experience Department)
singapore, singapore
Website
singaporeair.com
Employees
10481
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6 roles

Jo-Ann Chen work experience

A career timeline built from the work history available for this profile.

Assistant Manager, Customer Insights (Customer Experience Department)

Current
Singapore Airlines

Design and conduct research to delight customers by understanding their needs.

Apr 2023 - Present

Museum Associate

Red Dot Design Museum Singapore
Apr 2022 - Mar 2023

Student, User Experience Design Immersive

General Assembly
Jul 2022 - Oct 2022

Assistant Director, Communications & Engagement Centre (Ace Group)

Ministry Of Manpower

Singapore

Guide a team to plan and implement engagement programmes to uplift migrant workers' well-being. These include partnerships with youths and civil society organisations.

Sep 2020 - Jan 2022

Principal Manager, Workplace Policy & Strategy Division

Ministry Of Manpower

Formulate and review policies on foreign manpower, lower-wage workers, and workplace safety and health issues.

Jan 2017 - Jan 2022

Research Analyst, Workplace Safety And Health Institute

Ministry Of Manpower

Conduct and manage research projects with local and international institutions to advance workplace safety and health standards in Singapore.

Oct 2011 - Dec 2016
Team & coworkers

Colleagues at Singapore Airlines

Other employees you can reach at singaporeair.com. View company contacts for 10481 employees →

RW Rachel Wu Rachel Wu Colleague at Singapore AirlinesFrankfurt, Hesse, Germany, Germany View → EK Evangeline Khew Evangeline Khew Colleague at Singapore AirlinesSingapore, Singapore View → PS Peizhe Shi Peizhe Shi Colleague at Singapore AirlinesSingapore, Singapore View → NA Napoldë Ancalimë Napoldë Ancalimë Colleague at Singapore AirlinesBangkok, Bangkok City, Thailand, Thailand View → SL Shuyi Leo Shuyi Leo Colleague at Singapore AirlinesSingapore, Singapore View → WT Wai Ting Chan Wai Ting Chan Colleague at Singapore AirlinesSingapore, Singapore View → JL Joohsien Lee Joohsien Lee Colleague at Singapore AirlinesSingapore, Singapore, Singapore View → AH Amalina Hassan Amalina Hassan Colleague at Singapore AirlinesSingapore, Singapore View → TE Teo Edmund Teo Edmund Colleague at Singapore AirlinesGreater Perth Area, Australia View → ZK Zoe Khristianne Zoe Khristianne Colleague at Singapore AirlinesPhilippines, Philippines View →
1 education record

Jo-Ann Chen education

FAQ

Frequently asked questions about Jo-Ann Chen

Quick answers generated from the profile data available on this page.

What company does Jo-Ann Chen work for?

Jo-Ann Chen works for Singapore Airlines.

What is Jo-Ann Chen's role at Singapore Airlines?

Jo-Ann Chen is listed as Assistant Manager, Customer Insights (Customer Experience Department) at Singapore Airlines.

Where is Jo-Ann Chen based?

Jo-Ann Chen is based in Singapore, Singapore, Singapore while working with Singapore Airlines.

What companies has Jo-Ann Chen worked for?

Jo-Ann Chen has worked for Singapore Airlines, Red Dot Design Museum Singapore, General Assembly, and Ministry Of Manpower.

Who are Jo-Ann Chen's colleagues at Singapore Airlines?

Jo-Ann Chen's colleagues at Singapore Airlines include Rachel Wu, Evangeline Khew, Peizhe Shi, Napoldë Ancalimë, and Shuyi Leo.

How can I contact Jo-Ann Chen?

You can use AeroLeads to view verified contact signals for Jo-Ann Chen at Singapore Airlines, including work email, phone, and LinkedIn data when available.

What schools did Jo-Ann Chen attend?

Jo-Ann Chen holds Bachelor Of Arts - Ba, Psychology, First Class Honours from Nanyang Technological University Singapore.

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