Retail manager reporting to the Director of Retail. Responsible for merchandising, supervision, and scheduling of retail staff within four different retail outlets. The Marketplace, a Peets coffee shop and quick bite food outlet, The Pink Pig gift shop, Seasons, a home decor and seasonal gift shop as well as Cloth, an upscale clothing boutique for men and women.

Newly created front-end lead/key-holder position which supervises, trains and develops teammates in the areas of customer engagement, loyalty, credit card and warranty programs, cash handling/control as well as total store supervision/manager on duty functions as required.

• Human Resource support and administrative position reporting to the store manager.• Created posting job requisitions, conducted phone screens and scheduling of interviews. Administrated new-hireonboarding paperwork, I-9, E-verify & Sterling Background checks. Maintained associate payroll records, files,attendance records, documented corrective action• Participated in payroll budget development, store scheduling, program planning, inventory management processesand completed supply ordering

• Responsibility for the retail, admission and membership operations within the Twinleaf gift shop, off site conferences, native plant sales, spring gala and auction. Supervised shop volunteers and visitor services staff, responsible for product selection, ordering, presentation. Achieved a 52% comp net sales increase.• Marketed and coordinated private event rentals. Conducted tours, processed contracts, invoices and payments. Supervised event attendants. Acted as a liaison between Preserve staff, renters and vendors in preparation for events. Efforts resulted in a 41% comp net sales increase.• Created departmental budget creation, physical inventory, auditing and reporting.

• Awarded the Bronze sales award for 2015. Selected as manager of the month for October 2015. Increased average dollar and items per transaction consistently above the company standard.• Created an environment which resulted in a neighborhood pet store feel within the corporate structure. This was accomplished through the development of relationships with pet parents/pets, partnerships with local rescue groups, veterinary practitioners and fundraising efforts within the store and community.• Responsibilities included hiring and managing sales staff, providing outstanding customer experiences, merchandise ordering, daily sales accounting, reporting and banking.

Managed retail operations of the on-site non-GMO/spray-free produce farm market as well as the Stockton Market, an upscale indoor marketplace in Stockton NJ.Developed content for social media marketing.Assisted the farm owner/staff in evaluating profit margin, product line and existing job roles within the business.

• Led staff to achieve high audit and overall pet health standards.• Drove sales through the development of the sales team increasing average sales and items per sale.• Built repeat sales and loyalty within the community.• Responsibilities included maintenance of pet care standards, ordering and receiving of all pets and supplies, inventorymanagement and replenishment, presentation standards and performance of pet care systems maintenance. Fork lift certified.

Assisted customers with design and details of custom-order items (invitations, fine stationary), produced both in-house and special order. Additional responsibility for cash handling, product display, merchandising and opening/closing procedures.

• Primary sales contact for the newly built farm retail store and facilitator for on and off-site sales events. Consultant to owner for all retail sales and operational processes.• Focused on the education of consumers in the benefits of grass-fed dairy products, pastured meats and other offerings. Emphasized quality and the processes involved in the production of raw milk. Sought ways to enhance the customer experience to increase sales and build loyalty. Increased sales to exceed the availability of product resulting in a need for partnership with other raw milk producers.• Designed and implemented advertising, social networking and marketing strategies; created print, online and other marketing tools to promote special events with authors, medical professionals and nutrition groups.• Facilitated group bulk purchase program for those buying out of the state.

Store manager overseeing a multi million dollar retail operation with 35 non-exempt and 3 exempt direct reports.