Jo Ann Pan (Lapointe) Email and Phone Number
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* Effective, innovative leader with extensive background in executing business strategy through value-added business management routines, strong client and colleague agendas* Record of recognized achievement creating and executing business vision and strategy, continuous improvements, optimizing client experience, and cultivating colleague engagement* Demonstrated ability to drive collaboration and transformation within an organization by building strong relationships and cultivating teamwork to successfully drive business results* Lead a cohesive team of colleagues responsible for driving business performance through a variety of business support activities, data and analytics, marketing and communications
Citizens Commercial Banking
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Treasury Solutions - Coo, Senior Vice PresidentCitizens Commercial Banking May 2023 - Present
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Svp, Business Support ManagerCitizens Bank Nov 2010 - PresentProvidence, RiLead a national team of AVP/VP-level professionals supporting the Treasury Solutions organization throughout the Citizens Commercial Banking footprint. Treasury Solutions is a diverse and complex organization responsible for the strategy, product development, sales, implementation, and service of domestic treasury management solutions, including cash management, commercial card, and trade finance. The Treasury Solutions Support team is responsible for sales support, internal communications, training, HR processes, colleague engagement, and ad hoc projects. -
Business Support Manager, Vp, Treasury SolutionsRbs Citizens Jan 2008 - Mar 2010
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Project ManagerRbs Citizens - Global Transaction Services Jan 2006 - Mar 2008
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Vp, Group Manager, Call CenterRbs-Citizens 1995 - Sep 2005• Managed, coached and developed nine direct report Team Managers to ensure standards and service levels were met by 100+ multi-skilled inbound service and sales agents. Responsible for all teams meeting Contact Center standards in the areas of average handling times, service quality, performance management, compliance and risk avoidance• Worked with Contact Center leadership team and Incentive Manager to develop and launch successful incentive programs that motivated service specialists to achieve business line goals and objectives• Worked proactively and collaboratively with internal and external business partners on the design, development and execution of projects and initiatives impacting colleagues and customers • Managed a number of complex projects related to new product launches, rebranding, and oversight of customer and colleague readiness in support of several large, complex bank acquisitions. Repeatedly cited for excellence in execution of these initiatives. Managed a team of inbound phone specialists responsible for exceptional customer service and cross-sell• Responsible for day-to-day coaching, performance evaluation, call monitoring, HR administration, and team building• Consistently achieved higher standards of quality service through employee training, one-on-one coaching and recognition of individual and team performance• Incentive goals for efficiency, quality and sales were consistently exceeded quarter over quarter
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Vp Office ManagerHeart And Home, Inc./Art Treasures Guild Jun 1989 - Jun 2005East Providence, Ri• Managed staff of ten employees responsible for sales, marketing, customer service, production planning, and administrative support for this start-up direct sales company.
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Human ResourcesTeradata Corp 1986 - 1988Greater Los Angeles Area -
Human ResourcesData General Corp 1979 - 1986New England, Greater Los Angeles
Frequently Asked Questions about Jo Ann Pan (Lapointe)
What company does Jo Ann Pan (Lapointe) work for?
Jo Ann Pan (Lapointe) works for Citizens Commercial Banking
What is Jo Ann Pan (Lapointe)'s role at the current company?
Jo Ann Pan (Lapointe)'s current role is Treasury Solutions COO, Director of Business Design & Strategy.
What is Jo Ann Pan (Lapointe)'s email address?
Jo Ann Pan (Lapointe)'s email address is jo****@****rbs.com
What is Jo Ann Pan (Lapointe)'s direct phone number?
Jo Ann Pan (Lapointe)'s direct phone number is (800) 922*****
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