Jo-Ann Thomas Email & Phone Number

South Africa

• Established and executed streamlined operating procedures across the seven health clubs within the group, ensuring operational efficiency and consistency.• Spearheaded leadership development initiatives, designing tailored training programs that enhanced skills and competencies at all staff levels.• Conducted thorough staff appraisal reviews, managed recruitment processes, and set clear KPIs for management, leading to improved performance and accountability.• Developed and executed an employment equity strategy, fostering a diverse and inclusive organisational culture.• Ensured full compliance with health and safety protocols by training staff and overseeing all safety obligations, resulting in a safer work and member environment.• Implemented strategic plans that significantly improved departmental performance and elevated member satisfaction.

Cape Town Area, South Africa

• Coordinated learning and development initiatives for the Cape region, enhancing regional performance and alignment with organisational goals.• Developed training materials that were aligned with business strategy and needs, enhancing employee growth and performance.• Facilitated training sessions that effectively improved employee skills and competencies, contributing to overall organisational success and effectiveness.

City Of Cape Town, Western Cape, South Africa

• Achieved seamless operational management of the health club by maintaining adequate staffing levels, ensuring rigorous health and safety compliance, effectively managing department heads to meet business objectives, and upholding high brand standards.• Successfully managed the health club in the absence of a club manager, ensuring budget adherence and effective human resource management, which maintained operational stability and continued achievement of business goals.

Human Resource Management And Training, Human Resources Management/Personnel Administration, General

Education record