• Created and launched an online business via drop-shipping, developed website as well as marketing and social media• Provided efficient customer focused service at all times, ensuring service levels and client requirements are understood, achieved and where possible exceeded • Increased revenue from new and existing accounts through best practice and develop effective marketing strategies

• Managed pricing, disputes, technical and operational excellence across booking platform• Optimised productivity, competitiveness and room availability on the Agoda website • Maintained key relationships and worked closely with hotel partners such as Hilton and Accor • Assessed supplier pricing models and market appetite and managed sale campaigns• Identified regional supply requirements and product promotions to match market demands• Grew key account relationships with accommodation suppliers and facilitated onboarding to increase Agoda’s market portfolio• Managed website listing processes for new and existing partner hotels to ensure compliance• Trained and collaborated with hotel partners on Agoda’s evolving technology platform • Facilitated regular weekly and monthly supplier and internal reporting• Reviewed and negotiated supplier agreements • Produced impactful imagery and written content for all hotel profiles

• Facilitated training sessions to promote staff development and sales goals reinforcement• Created, implemented and reviewed pricing and revenue management strategies• Forecasted future demand and pricing trends, conducted competitor analyses

• Managed 3rd party extranets and distribution websites• Performed regular surveys to ensure rate integrity in the market• Worked closely with the Reservations team, updating them daily with the new strategies, to ensure the whole team worked towards the same goals