Jo Anthony Email & Phone Number

Seattle, Washington, United States

Maintained exceptional customer service in a diverse environment, welcoming each client, determining their needs, and resolving any problems or issues.Entered new customer information into the store’s database, and verified the accuracy and completeness of the information of returning customers.Accurately processed cash and credit sales and orders, reconciling actual funds with recorded sales at the end of each day.Assisted customers with any machine problems, either fixing the problem myself or documenting the issue for the service department.Followed through with any related repair issues, processing paperwork and notifying customers of delays or completion.Trained widely diverse customers, individually and in groups, in the proper use and maintenance of their sewing machines.

Maintained / enhanced existing applications, created new interactive and batch programs in both Visual Basic and Java. Created a variety of stored procedures for both SQL Server and iSeries. Provided users with both scheduled and ad hoc reports using a variety of reporting tools and databases.Managed installation and upgrades of purchased software; created data conversion programs.Supported conversion from Oracle to SQL Server.Supported distribution and maintenance of software to remote users and synchronization of remote data with main server.Established quality working relationships with customers to ensure that deliverables and timelines met their expectations.Maintained clear and timely communication with a wide range of customers by phone, email and in person, following through on issues or forwarding to the appropriate department.Managed projects through development life cycle, including analysis and design, scope and functional specs documentation, coding, creation of test scripts, unit and system testing, coordinating implementation, user training.Interviewed users to assess their programming needs and to discuss viable options.Wrote user guides and provided procedural and software training for the users.Advanced through three levels of responsibility: programmer analyst, senior programmer analyst, software engineer.

Everett, Wa

Maintained and enhanced existing applications to support production tasks in an electronics manufacturing firm.Worked closely with users to provide a variety of production reports.

Bellevue, Wa

Worked with a team of developers in a fast-paced environment to create patient tracking software for sale to health care facilities.

Mountlake Terrace, Wa

Maintained and enhanced existing applications.Supported Operations department with troubleshooting data irregularities.Created scheduled and ad hoc reports.

Mountlake Terrace, Wa 98043

Processed medical claims, verifying CPT and ICD-9 codes and determining each claim’s eligibility for paymentMaintained a high degree of accuracy and speed in data entryMedical terminology

Education record

Current study: Spanish for Healthcare Workers Ongoing review: Medical Terminology

Spanish Iii, Iv, 4.0

Review

Spanish I, Ii, 4.0

Review

Information Technology, 3.99

Was unable to take final course for certificate due to work commitments.

Chemistry, Math, 3.8

Activities and Societies: Women in Math and Science

Associate Of Arts And Sciences (A.A.S.), English, Spanish, 3.96

Activities and Societies: Phi Theta Kappa, Concert Choir, Madrigals Honors: President's List Majors: English, Spanish Minors: Math, Music