Responsible for companies most sensitive/ high glove national accounts, which consist of corporate relocation including all executive leaders and for pre-decision and oversee relocation stage by providing transferees, new hires and their families from new hires to CEO’s positions. Responsible for opening new accounts as quickly and effectively as possible within the time frame indicated by clients to meet their relocation job position needs, including quotes for relocations. Interface with provider(s) to book and schedule move according to contractual agreements including meeting client’s needs and relocation timelines for client organization to meet job relocation requirements. Communicate specific information on a fixed schedule with customers, drivers, dispatchers, and moving company coordinators, accounts policy and contracts, making sure clients are satisfied and providing excellent customer service. Lead for solving customer relocation challenges and drastically reducing potential problems. Professionally and effectively manage protest procedures with customers and suppliers. Handle all escalated issues with customers. Accounts maintenance including daily customer updates, system updates and handle all billing/AR invoicing approval and proper distribution to customers/clients or third parties as applicable.

Residential/ OA-DA coordination. Coordinate all origin agent moves and works with agents, customers and van line personnel to effectively schedule and monitor shipments.Provide complete and accurate information regarding service requirements, facilitating accurate estimates.Receive all new orders and service requests from booking offices; Schedules surveys in accordance with Unigroup standards.Provide service to internal and external customers, whether Customer Service Coordinators, Operations, Central Dispatch or Sales, responding quickly and accurately to requests for information.Point of contact and resource between transferee, Customer Service and Operations department.Assemble job paperwork for operations while providing a complete move plan with detailed descriptions of all services to be provided. Provides dispatcher with "tickler" prior to services being performed.Performs other related essential duties as assigned or requested.

"Earned President Achievement award." within one yearSupervised four national accounts both corporate and residential, opened new accounts, quickly and effectively solved customer relocation challenges and drastically reducing potential problems.Billing/Account Receivable, invoicing approval and proper distributionPlanned domestic relocation's for Vice Presidents, Executive and New Hires for the National Accounts.Handled day to day account issue, resolving and providing resolution satisfying account.

Managed over 500 relocations professionals covering domestic and International and managed over 300 individual, corporate and national Accounts. Maintained quality control/satisfaction records, constantly seeking new way to improve customer services and team SOP’s. Responsible for numerous special house account and their transferees in accordance to contractual agreements in accordance to international laws Handled all declaration of custom and duties clearance including autos and household goods around the within the US and International. Invoicing approval and proper distribution including and not limited to proper billing as per contract and collections. Team Leader supervised over 20 associates to help solve ongoing daily issues, handled and resolved all issues including escalations.