Jo Bampton Email & Phone Number

Sittingbourne, Gb

Sittingbourne, England, United Kingdom

Conference & Banqueting Co-ordinator (March 2020 - current position)Enquiry handling from the initial contact, through to meeting / communicating with the Customer / Client, discussing their requirements and running through the final details of the event. Ensuring the reservation details are fully updated to capture the correct requirements, to include the running order of the event and any food & beverage requirements.Liaising with the Head Chef regarding menus and any specific dietary requirements or amendments.Liaising with the Front of House Team to ensure all Client / Customer details / requests are understood and will be fulfilled to the highest level on the day.Dealing with reservation payments and invoicing.Ensuring Client / Customer satisfaction at all times.Driving new Corporate business and working alongside our Marketing Team to promote the services and facilities available.Reception Administrator (September 2013 - March 2020)Telephone handling dealing with all incoming calls to the Hotel. Making Hotel reservations to include overnight stays for Corporate & Leisure guests, lunch, dinner and Afternoon Tea reservations. Upselling overnight and spa break packages.Processing Hotel emails, from general enquiries to reservations.Managing arrival and departures of all guests, including overnight and day visitors.Working along side the Front of House, Kitchen and Housekeeping Teams to ensure our guests, both Corporate and Leisure, enjoy their experience with us from all areas of their stay.

London Area, United Kingdom

Through my career with Regus UK Ltd (1998 – July 2013) I started my position as a Customer Service Rep and worked my way up to Centre Manager and Operations Manager.Centre Manager / Operations Manager (June 2003 – July 2013) Duties Include: Overall running and responsibility of Business Centre, team management & training, team KRA’s, appraisals and disciplinary, profit & loss reports, budget & targets, occupancy level of centre, sales tours with prospective new clients, renewal & expansion meetings with existing clients, debt management & cash collection, purchase ledger & supplier invoicing, client & customer service management, complaint handling, IT and Telecoms. Assistant Centre Manager (November 1999 – June 2003) Duties Included: assisting Manager in daily running of Business Centre, staff training & supervision, conference & service promotions, telecommunications, IT & system programming, client liaison & complaint handling, touring of Centre to prospective clients, daily billing of Client services, monthly Invoicing of all client charges, chasing outstanding invoices, authorisation of Invoice payments. Customer Service Representative (April 1998 – November 1999) Duties Included: reception duties, customer service, handling busy switchboard using Meridian Telephone System, meeting and greeting customers and clients, conference bookings & catering arrangements, diary management, travel & accommodation arrangements, general admin & secretarial support

Sittingbourne, England, United Kingdom

From Part-time Assistant to Assistant Manager with final promotion to Manager. Duties Included the daily running of Restaurant & Bakery, customer service & complaint handling, cash handling, daily & weekly banking, stock control & ordering, food handling & preparation, staff supervision & training, staff weekly rotas & payroll.