I am the Local Yopa Agent for the Hockley and Hullbridge area, offering full estate agency service for a fair fixed fee. Customer service is always at the forefront of everything I do, and I use my skills to offer you a smooth, psin free journey to selling your home.

Overall running of the store, whilst maximizing profits by motivating my team to ensure they are working towards the stores target. Excellent customer service skills, leading by example at all times. Daily analysis of sales figures and forecasting future sales. Manage stock levels and ensure high standards on the shop floor and back of house. Organise all displays to company guideline, including promotions and events. Provide monthly training of staff around health and safety, and company policies, and ensure these are recorded according to company guidelines. Ensure standards are maintained throughout the day by conducting regular walk rounds that highlight areas of improvement, and have these dealt with promptly. Responding to customer complaints effectively and effectively to ensure they are resolved promptly.Update staff on the business performance on a daily basis so that they remain motivated to perform.

Delivering excellent customer service on a daily basis to ensure all customers needs are met. Daily management of the banks risk controls to ensure minimal loss to the bank and its customers. Overseeing a team, providing monthly 121 performance reviews to ensure that staff remain motivated in delivering outstanding customer service, up to date on all procedural changes through online training, and are able to reach their full potential through promotion. Multi tasking as a cashier, balancing and replenishment of the atm's, cash ordering and remittance and management of the branch floor, ensuring every customer is greeted and expectations met whilst waiting for an appointment with an advisor.