Jo Beirne Email and Phone Number

• Responsibility for the maintenance, refurbishment, and occupation of some 400 domestic and HMO properties for the government Immigration contract.• Managing teams of Maintenance Operatives and Housing Officers. • Building relationships with existing and new suppliers.• Liaising with local government Environmental Health Officers.• Strong focus on the delivery of contractual KPIs• Delivery of HR, Training and Health and Safety within the team• Attend monthly meetings with the Contract Director.

• Providing management hard and soft services supporting the core academic business function.• Creating and maintaining a safe and healthy environment to ensure first class learning experience.• Overseeing the maintenance of the college building stock, mechanical and electrical services, and systems.• Liaising with other college departments to facilitate the operational requirements and goals.• Cooperating with the hospitality manager to ensure facilities are available at all times.• Supervising soft services using both in house staff and external specialist contractors.• Developing, implementing and monitoring quality management systems by incorporating KPIs.

• Part of the steady state team for the new super prison in Wellingborough, HMP Five Wells. Responsible for the set up and running of FM Helpdesk, Stores, Grounds and Cleaning.• Managing the provision of soft services whilst designing the strategy of the facilities management helpdesk, contracts administration and FM administration, contributing to business goals and requirements.• Supervising 12 direct reports plus offender workers, accomplishing all set team targets.• Coaching and mentoring staff members including 1-on-1 sessions and performance reviews.• Promoting a positive working culture environment, resulting in excellent customer service.• Cooperating with H&S, Quality and Compliance, ensuring all regulations and guidelines are being met.• Executing other tasks including handling upcoming audits, strengthening relationships with suppliers, acting as the link between HMPPS, families and coroners court, and managing the aftermath of traumatic events.

• Liaised with the managing director of an SME specializing in commercial plumbing and heating.• Delivered projects including the sourcing and implementation of third-party HR and H&S software.• Directed the submission of a tender with the Top #1 customer – Northampton Partnership Homes.• Secured the first-time accreditation of Safe Contractor, boosting safety levels as a result.• Prepared and compiled all health & safety training and documentation.• Handled all HR matters and disciplinary situations when needed, improving team morale.• Undertook duties such as site and contract management, customer experience and recruiting.

• Conducted site management duties of 2 assisted testing lanes with 650 customer PCR tests per day.• Coached and mentored a team of 6 staff, leading to accomplishing all set team targets.• Identified and hired new staff members whilst training existing staff members in customer experience.• Oversaw staff performance development reviews whilst ensuring all staff followed operating procedures.• Communicated with senior management regarding absences and any other HR issues or potential problems.• Collaborated with the site manager and other third-parties working on site whenever required.• Completed duties such as facilitating site visits, carrying out governance audits and managing complaints.

• Led and trained 9 cross-functional professionals, ensuring delivery of 1st and 2nd line support.• Strengthened relationships with B2B clients, distributors and regional support teams.• Provided high quality support for global project board, outsourcing and teamwork between regions.• Enhanced team productivity by implementing new process improvements in performance management.• Transformed a failing support team into a successful and productive one with action plans and strategies.• Assisted the offices in Orlando (US) and the Netherlands with support offerings.• Introduced NPS to enhance customer satisfaction and engagement, resulting in high customer retention.

• As the first citizen of the Borough of Wellingborough I was invited to attend multiple different events and functions to represent and promote the Borough. I shed light on the work of various clubs, charities, emergency services and businesses in the Borough.• I chaired all full Council meetings of some 36 Councillors and members of the public.• On Remembrance Sunday I took the salute from local cadet groups. I also worked with the Royal British Legion and Deputy Lord Lieutenant.

• Recruited and trained a small team of direct reports.• Completed annual performance reviews, training, one to ones, and team motivation. • Provided robust payroll support services to 32000 UK employees. • Reported to senior management on operational progress through regular reporting.• Designed and delivered local work instructions and SOPs as required. • Coordinated with offshore and onshore colleagues.• Fostered solid business relationships with all business, including company’s diverse portfolio/group functions.• Managed a rationalisation project to methodically centralise payroll helpdesk.• Planned and implemented Mitel ACD, BMC Remedy, and EIC ticket handling systems.

• Part of a new Start Up• Recruited and trained team of office staff, motivating, promoted team work to achieve operational objectives. • Methodically processing all HR and payroll queries as well as maintaining strict budgetary and cost control• Built and sustained professional relationships with all third-party suppliers to secure products on competitive price point. • Oversaw project coordination with infrastructure teams while engaging with clients, including Siemens Enterprise Communications and Global Crossing.

• Servicing and supporting some 400 Managed Services customers • Service Delivery and Implementation of Managed Network Services.• Working with internal teams and clients to build and install multiple networks and technologies based on multiple access types. Technologies include, IP Clear, xDSL, Private Circuits, Cell, frame PSTN, and Voice over IP.• Project managing customer upgrades and site relocations. Responding to customer queries and liaising with various internal departments.• Managing third party supplier relationships at all levels, BT, C&W, Siemens Business Systems (hardware), NTL, Eircom and Energis.• Scheduling multiple engineering installs and task completion with both customers and suppliers. • Standing in and managing the Siemens Managed Network Services Implementation Team. • Within my time at Siemens I also held the positions:• Internal Support Analyst (IT)• Shift Service Desk Supervisor (National Service Centre)