Having spent an amazing 6 months as a Performance and Operations Consultant within Bespoke Business Operations, my journey continues within Nationwide as a Mortgage Support Adviser supporting the Homes and Dreams Mission. We are responsible for identifying and delivering solutions to resolve complex queries for our colleagues in relation to Prime Mortgages, Mortgage Protection, MSO faults and Mortgages for over 55s. Prior to that I have enjoyed over 20 years in the Retail Network primarily as a Branch based Mortgage And Protection Consultant. I am also a Healthy Mind Champion and a Health & Safety Union Rep.

I am part of the Performance & Operations Team within Business Services, supporting the day to day Operational Management and Governance activities. My role sits within the Bespoke Business Operations Team. We are responsible for providing a comprehensive range of operational support services to enable both Missions and Communities to focus on their primary purpose of meeting member needs. Prior to that I have enjoyed 26 years in the Retail Network primarily as a Branch based Mortgage Consultant. I am also a Healthy Mind Champion, a Union Rep and a Health & Safety Union Rep.

Currently working outside of role as a Healthy Mind and Wellbeing Ambassador. Open to work in the field of Inclusion, Diversity and Wellbeing

Based in Regulated advice I am currently leading this within my community and work within our Healthy Mind network looking after colleagues mental health, bringing this to front of mind and offering support and education for all colleagues. I am also an active NGSU Union rep with Regulated Advice.