Jo Casey Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Australia

Maintenance of core compliance governance arrangements including policies and procedures as part of the Risk and Compliance FrameworkProvide Risk and Compliance subject matter expertise to all stakeholders including compliance reviews of all customer facing documentation and risk reviews of new business initiativesResponsibility for the compliance monitoring and supervision program for authorised representatives distributors, TPAs and resellers including management of audit findingsProvide training to the business on risk and compliance matters and monitor and report on licensing and regulatory developments in a timely manner, including management and implementation of required change initiativesInvestigation and management of all risk and compliance incidents and breach mattersCo-ordination of the Audit Risk and Compliance Committee including preparation of risk and compliance reportsFacilitation of the organisational risk profiling exercise including conducting workshops, maintaining the risk register and oversight of risk treatment plansProvide Risk and Compliance subject matter expertise and reports on behalf of the AU&NZ business to the US and UK Risk and Compliance functions and implement global change initiatives locallyCoordinate & prepare responses to any regulatory review - including periodic audits by FOS and APRAManage escalated complaints and disputes, including facilitation of the Internal Dispute Resolution panel & External Dispute Resolution matters

Sydney, Australia

Responsibilities•Contribute to all Distribution reporting, remediation & adherence to corporate governance obligations and Legal & Compliance guidelines•Investigate Compliance Incidents impacting Consumer Credit Insurance to identify root cause and remediation required. •Analyse policy data to validate its accuracy•Review policy underwriting and credit history to determine additional information required•Develop and Implement a remediation plan to ensure all actions are accounted for and timeline tracked. •Liaise with internal and external stakeholders to obtain information and effectively communicate outcomes of investigations.•Assist with preparation of ASIC submissions•Provide recommendations for process and procedural changes to senior management•Develop new process and procedure documentsKey Achievements•Key participant in end to end process improvement project for Consumer Credit Insurance

Melbourne, Australia

Responsibilities•Manage Compliance Incidents and Breaches, including the investigation and development of remediation plans for both Internal Departmental and Business wide incidents.•Manage customer complaints and disputes, including negotiating resolutions with customers and Management•Support key business improvement and growth initiatives projects.•Support Operations Compliance Manager with ASIC reporting and submissions.•Review practices and procedures against regulatory requirement compliance plan, ensuring robust compliance program.•Create and continually develop relationships with stakeholders from both within the business unit and from other business unitsKey Achievements•Investigated and managed remediation of approximately 5000 policies, impacted by a systemic system failure, resulting in policies being corrected and customers issued refunds within the required timeframe.•Managed the reversal and refund of Fire Services Levy (FSL) in relation to regulatory changes in 2013, ensuring that all refunds were issued to customers in accordance with regulatory timeframes.

Melbourne, Australia

Responsibilities•Manage Corporate and National credit portfolios for Underwritten Workers Compensation policies•Perform Gap analysis on current procedures and develop new procedures in line with business requirements.•Provide training and coaching assistance to team and department members•Create training manuals•Investigate and reconcile client payments•Negotiate with brokers and direct clients regarding payment of outstanding premiums•Complete end of month management reports on team KPIs including analysis of results and an action plan to achieve the best results for the following month•Create and continually develop relationships with intermediaries and direct clientsKey Achievements•Developed new debt and cash reconciliation procedures resulting in a significant reduction to aged debt and unreconciled cash reducing the financial cost to the company.

Melbourne, Australia

Responsibilities•Underwrite Business Package products, Commercial Motor and Farm policies•Review New Business EDI quotes for acceptance ensuring Allianz underwriting guidelines are met.•Review existing policies for renewal ensuring that each policy continues to meet acceptable underwriting guidelines and produce renewal terms•Provide underwriting support on transactions including new business, quotations and endorsements.•Provide written reports to Senior Underwriters when policies fall outside authority limits ensuring that appropriate information and recommendations are provided.•Create and continually develop relationships with Account Managers and intermediaries•Act as Team Leader on a weekly basis in addition to performing daily role requirements.•2IC Additional duties including team workflow management and acting as point of escalation for resolution of incidents for both internal and external stakeholders•Assist with completion of management reports and compliance reports to minimise risk to the company•Provide training and coaching assistance to team membersKey Achievements•Participant in business projects to review processes resulting in improvements in staff efficiency and customer experience•Seconded to the role of Team Leader during leave of permanent Team Leader

Melbourne, Australia

Responsibilities•Liaise with employers and intermediaries in relation to WorkCover policies •Process new WorkCover policies adhering to strict timeframes•Analyse policy applications ensuring adequate information is provided and liaise with clients and intermediaries to obtain additional information when required•Assist Credit Team as required•Prepare Certificates of Currency and other correspondence•Process Declarations of Rateable Remuneration.

Melbourne, Australia

Responsibilities•Determine most suitable insurance products to meet client needs•Liaise with SME clients in relation to their Commercial and Personal Insurance•Process new polices, endorsements and renewals•Liaise with underwriters and general insurance staff to obtain quotes, renewal terms, and endorsement acceptance•Utilise opportunities to cross sell insurance products to existing customers•Prepare Certificates of Currency, letters, and other correspondence•Provide additional assistance to Senior Account Executive as required•Maintain client files

Melbourne, Australia

•Assist with renewal submissions to reinsurers•Prepare client invoices•Prepare and issue Certificates of Currency•Liaise with Key Stakeholders including Government Departments and associated bodies, and Board Directors•Organise and co-ordinate client seminars and training courses on a regular basis•Prepare and word process correspondence and reports•Assist with the establishment and maintenance of databases•Interrogate databases including queries, reports etc.•Contribute to publications for external distribution•Provide relief reception•Maintain electronic filing system•Assist Management, Client Service Executives and Risk Engineers with tasks as required