Jo Cocks Email & Phone Number

Sunshine Coast, Qld, Au

Maroochydore, Queensland, Australia

The Way Back is an innovative suicide prevention service designed by Beyond Blue to provide non-clinical one-on-one care after a presentation to Hospital Health Services (HHS) following a suicide attempt or suicidal crisis. Responsibilities include:•Safety planning•Assessments (K10 +, SIDAS)•Systematic Tailored Assessment for Responding to Suicidality (STARS)•Psychoeducation•Psychosocial care coordination and support•Service navigation and referrals (professional and community support)•Record information accurately and objectively•Liaising with QLD Health, GPs and other nominated health professionals

Maroochydore, Queensland, Australia

Assist people in connecting to the mental health services they need by assessing individual needs, referring to appropriate services and assisting with service navigation within a recovery-oriented stepped care approach. Responsibilities include;•Undertake an initial assessment of need and referral functions•Welfare checks and risk assessment •Service navigation – maintain a working knowledge of current local service providers within the PHN region and national support agencies•Act as the first point of contact and provide excellent customer service for all mental health referral enquiries•Record information accurately and objectively within the Client Information Management System•Assist service providers with knowledge on service availability as required•assist with developing and implementing relevant policies and procedures•undertake clinical assurance audits

Melbourne, Australia

As Intake Manager, my role was to lead the adult Allied Health Intake team to triage and process referrals into government and non-government funded services. These included CHSP, NDIS, HACC, Community Health and private services. The Intake team aimed to provide exceptional customer experience to both internal and external stakeholders and equitable access for people to health services. The key areas of accountability of my role;Management responsibilities•Budgets and work plans•Achieve financial and operational goals•Clear direction, planning, reporting and feedbackDevelop and maintain relationships •Focus on exceptional client experience •Collaborative relationships with internal and external stakeholdersPerformance, Quality and Safety•Ensure Intake operations comply with quality and safety requirements•High levels of service delivery to support clinical teams•Improve patient feedback •Compliance with accreditation standards •Training and development for the Intake team members•Customer experience research with MESHOrganisation culture•Work with the executive team to develop positive workplace culture

Melbourne, Australia

•Build and maintain collaborative relationships within the areas of music, film, TV, editorial, theatre, and performing arts•Training and development for industry professions •Department analysis and reports including ROI credits for music, tour programs, rolling credits, product placements, editorials, and printed programs•Project coordination, planning and execution of industry events•Coordinating marketing and communications (campaigns and events)•Manage national industry membership program (CRM)

London, United Kingdom

My role was to facilitate, develop, coach and recruit employees in travel retail locations across UK, Europe and the Middle East. •Training and development for approx 60 staff•Forecasting and managing budgets•Creating and facilitating individual coaching and group training•Develop regionally relevant guidelines and procedures •Recruitment and induction•Industry events (Paris Fashion Week), workshops and training •General administration

Brisbane, Australia

•Training and development for approx 60 staff•Facilitating individual coaching and groups training•Recruitment and induction•Industry events (Australia and New Zealand Fashion Weeks), workshops and training (Australia, NZ, USA and Canada)

Master Of Psychology (Clinical), Clinical Psychology

Graduate Diploma Of Psychology Advanced

Bachelor'S Degree, Social Science (Psychology)

Bachelor'S Degree, Fine/Studio Arts, General