Makers Academy is a highly selective 16 week, full-time program (preceded by a four-week pre-course) which teaches web development. Due to the pandemic this course was fully remote. Each week we would do independent learning coupled with collaborative pair programming or agile teams on full stack, fully Test Driven, gitHub projects.Learning how to learn: Constant emersion of new technologies, frameworks and languages within a growth mindset.Problem Solving: A huge focus was debugging and the understanding that nothing is hard its just new.Independent Learning: Fully remote learning Ruby, Javascript, Jest, Jasmine and many more inc supporting concepts as mentioned belowProgramming Fundamentals: Focus on OOP principles, MVC Design Pattern, Agile Development, XP Values, Scrum methodology, Diagramming (inc sequence, domain and CRC) and GitbHubTechnical Skills: Languages: Javascript (& JQuery), Ruby, HTML/CSS Testing Suites: RSPEC, Capybara, Jest (& Enzyme), Jasmine, Cypress, My test suite Frameworks: React, Node (& Express), Sinatra, HTTP ServerDatabases: PostgresSQL, MongoDB(& Mongoose)CI/CD: Travis, Heroku, Netlify Concepts: Remote Working, OOD,TDD, BDD, RESTful WebDesign, MVC Pattern, Agile Development, Pair ProgrammingTools: Google DevTools, VSCode, Adobe Photoshop/ Premiere, GitHub, MAC OSX, Windows 7/8/10

Key Skills:- Teamwork - Targeted questioning & troubleshooting- Management Software- File Management Key Software: - Windows 7 & 10 - AppleZenworks/ JAMF Casper clients - CMD line / Terminal - MS Active directory - MS Office inc Outlook - Adobe Creative Cloud Suite - Business Applications such as Citrix Staff Desktop & Maximizer - The first point of contact to Students, Staff and 3rd Party Suppliers for IT Services providing a consistently professional service to all users- Via Marval, a Management Software, Ensure that requests are logged with full qualification using targeted questioning or information gathering to ensure the most efficient fix time and best service- Following agreed procedures for service requests, incident handling and standard changes within agreed service level targets:- Aim to resolve 80% of Service Requests on first contact- Contribute to first level resolution of all requests at the Service Desk (65%)- Work within ITIL structure - Take responsibility for requests and incidences resolving or escalating to 2nd/ 3rd line teams according to procedure- Support and maintain users, computers and printers via the Windows Software Management client Zenworks and Apple Jamf Casper Remote - To support users via email, phone or using remote technologies - Support the running of the Remote Desktop Citrix - Create and maintain Contractor accounts - Supporting MS Active Directory Users and Computers- Adherence to GDPR data protection policies

- Configure, test, deploy and troubleshoot a varied range of software applications from standard business applications to more specialist software used in the creative industry- Liaise with third party suppliers/providers such as hardware and software vendors for incident management, problem management and request fulfilment tasks- PC and Mac hardware maintenance and fault finding on desktops, laptops and printers. - Deploying, configuring and managing Mac OSX - Deploying, configuring and managing Windows 7 and Windows 8 - Networking technologies both wired and wireless including desktop troubleshooting- Supporting Active Directory Users and Computers - Configuring and Troubleshooting mobile devices (mainly Apple iOS)- Supporting MS Office including Outlook mail client.- Helpdesk / Service Desk call logging / Service Management softwareidentify operational problems and contribute to their resolution- Contribute to the creation of articles and on-going maintenance of the knowledge management system

⁃ First Point of contact for IAG programme the employment service for a Homeless Charity providing a professional and effective service to clients in line with Thames Reach policies⁃ Complete initial assessments and work 1:1 with clients to identify clear individual goals⁃ Help pin point client abilities and knowledge required for successful achievement of their goal⁃ Clearly record notes on client work to ensure efficient delivery of the service⁃ Liaise with external services including prospective employers and training providers as required⁃ Facilitate public access and help to computers: helping clients use and develop with their IT Skills⁃ Ability to build trusting relationships with clients providing active help with recruitment inc CV and application writing and interview preparation (inc mock interviews)⁃ DBS Checked

Throughout my education inc Secondary School and University, I worked as a Waiter and Bar Tender.