Analyze current business processes (company-wide), proposes and documents improvements, prepares change management communications and develops/delivers client training and associated documentation. Works to ensure requirements are met timely and leads the development and refinement of effective business process mapping and change management delivery in collaboration with employees, customers, and other stakeholders.

Led projects to upgrade and implement cloud-based Vendor Management System (VMS) for workforce programs of multiple Fortune 100 customers; improved systems enabled companies to gain greater visibility into contracted, temporary, and independent workforce, improve HR processes, optimize sourcing and hiring, and achieve compliance with local and federal laws.Built partnerships with customer stakeholders to gain greater understanding of systems and processes, analyzed current solutions, and developed and presented needs assessments to best meet and exceed business and HR objectives; led risk management analysis and implemented strategies to identify, eliminate, and mitigate while deploying improved issue resolution strategies. Managed project lifecycle, developed business requirements, determined timelines, identified and selected SMEs, and ensured deliverables were submitted up to standard; enabled projects to be completed on-time, on-budget, and with high levels of customer satisfaction. Worked directly with client Human Resources, Procurement, and IT teams, oversaw internal project personnel, and led communications with client Executives to provide project updates and address and resolve any issues; provided training and mentorship to all stakeholders in the areas of contingent workforce management best practices. Collaborated with client HR and Development personnel to design and deliver comprehensive training programs that focused on software systems and functionality, and workforce management strategies.

Led the development of advanced solutions and improved implementation strategies for the nation’s largest provider of healthcare managed staffing program technologies; worked directly with clients to reduce costs, improve efficiencies, and advance staffing strategies.Developed updated Implementation Methodology Processes, and integrated improved project planning steps, timelines, communication plans, workflows, and SOPs into client implementation teams; created improved documentation and SharePoint site, enabled searchable and collaborative resource to house all customer documents, reference materials, and forms and templates.Managed client software and strategy improvement projects from inception through full implementation, maintained business unit and team member relationships to accomplish project activities and objectives, and addressed escalation issues related to project risks, timelines, and deliverables. Oversaw performance review process for direct reports and contributed to evaluation of supporting team members, provided additional training and mentorship, and ensured team worked cohesively by resolving internal conflict.

Partnered with Fortune 100/500 clients in the energy, telecom, finance, and entertainment industries to deploy IT solutions and best practices to improve temporary workforce acquisition and management actions; selected client projects included system optimizations, Contingent Labor Implementations, Statement of Work Module Implementations, and risk management and compliance improvements. Managed all phases of project operations, including requirements gathering, application design, schedule development, budget oversight, and risk mitigation; worked with cross-functional client and internal teams to design and implement processes that addressed HR needs and gained buy-in from all stakeholders. Created and presented improved process documents including detailed project plans and risk mitigation strategies to internal and external stakeholders; developed updated software and process training materials for client personnel. Led project to collect, audit, and analyze client HR data, ensuring all personnel, rate, and personal information was up to date and accurate; enabled the successful conversion to new software solutions with correct data, resulting in quicker adoption, value-add, and satisfied clients.Collaborated with HR leaders and team members to provide ongoing performance evaluation, feedback, and personalized guidance and mentoring; assisted in the sourcing, recruiting, and onboarding of new technical and non-technical team members. Promoted from Project Manager in 2010 due to ongoing impressive project and client relations performance, and ability to lead and mentor teams of IT and Professional Services.

Led requirements gathering sessions with clients to determine business and technical needs, worked with project manager and client teams to develop implementation best practices and appropriate configurations, and facilitated change management actions to ensure effective communication, timeline adherence, and project success. personnel

Successfully negotiated 100’s of supplier agreements that adhered to corporate compliance, managed supplier program registration and on boarding, and led meetings with prospective suppliers to encourage participation in company programs.

Created and maintained fraud prevention program by establishing analysis policies and procedures for use within the HP’s Small and Medium Business sector.Identified trends, geographic hot spots for fraudulent activity, and vulnerable HP processes. Designed and implemented reports to screen transactions and HP Partner activity in order to reduce HP exposure. Established key relationships and worked closely HP Global Investigations in the identification, documentation and prosecution of suspected fraudulent transactions involving HP customers and resellers.Analyzed individual transactions for the identification of fraud indicators; developed, analyzed and presented tracking reports for trend analysis and course of action recommendations to HPFS management Assessed Small Business transactions for credit worthiness based on commercial and consumer credit models and reports, financial statements and business plans. Prepared written recommendations for transactions that exceeded signature authority

Prepared various legal documents including: Business Lease Agreements; Continuing Personal Guaranty; Consent and Waivers as well as Non-Disclosure Agreements Assisted with the analysis, development and implementation of procedures for large commercial customers participating in Managed Services ProgramTrained existing personnel in program processes and requirementsCollaborated with multiple organizations throughout the U.S. to win managed services contracts and resolve customer issues and concerns oftentimes requiring the institution of complex manual processes.