> Performed software problem identification and resolution to existing clients> Communicated with internal staff and customers to ensure the software application met the needs of the customer> Performed analysis and testing activities on new software releases and modifications

• Assisted Product Managers with Scope/Requirements for the Revenue Cycle Application• Provided estimates on Analyst tasks associated with the SDLC, which include at least: Project Management Analysis and Work Flow Functional Design, Review and Updates using Word and Seapine Requirements Module Screen Design Unit Test Plan and Unit Testing using Seapine Test Track Pro Consultations with team members, design team and stakeholders Participate in preparation, execution and review of documentation Participate in execution and review of quality test plans and testing Provide input for training materials Provide training to Support, Installation and Sales staff• Manage and monitor projects using Microsoft Project• Insured timely completion of phases of the Life Cycle Methodology using Agile Development• Communicated progress and schedule changes, alerts and issues to management.• Assisted with preparation of Beta releases.• Provided special On Site training to the Beta Sites.• Attended User Conferences and coordinated Hands On Training sessions to clients. • Provided demonstrations of various Affinity products.* Recipient of 3 Q-Tastic awards for creating several new Revenue Cycle applications: Collector •Worklist, Billing Worklist, Registration Worklist and Central Business Office Worklist.

• Assisted Product Manager with the design and programming of a new software application designed specifically for the healthcare marketplace.• Served as the primary analyst for all testing activities for the new software application.• Responsible for tracking all issues related to testing.• Worked closely with project managers and programmers in reviewing results of testing procedures.• Devised, implemented and evaluated training materials and implementation procedures.• Created On-line help and documentation for the new software application.• Performed Project Management Duties:• Served as liaison for communication between clients and internal staff.• Created project plans for the software implementations.• Defined new implementation procedures.Performed product demonstrations with the sales staff to prospective clients.Awards: Received an award for participating in the creation of a new healthcare follow-up software application.

•Provided demonstrations of a software application to prospective clients.•Handled customer relations and provided technical support during and post installation.•Attended tradeshows and conferences and provided demonstrations on software applications and ancillary products.•Prepared and negotiated contracts.

•Performed software problem identification and resolution to existing clients.•Communicated with internal staff and customers to ensure the software application met the needs of the customer.•Performed analysis and testing activities on new software releases and modifications.

•Created procedures for software patches on new software releases.•Responsible for the flow of client calls to programmers.•Performed analysis and testing activities on new software releases.•Trained end-users on IBM mid-range hardware and customized application software.•Performed on-site consulting to successfully integrate the software into customized environments.•Provided post-installation consulting and support to ensure customer satisfaction.•Created standardized training materials and instituted structured training programs for all training staff.

•Coded and billed Medicare, Medi-Cal, Commercial Insurance and Self Pay accounts.•Performed billing and follow up activities on various hospital claims.•Performed systems operations on IBM System 36 hardware•Performed testing activities during implementation of new Patient Accounting System.

• Coded and billed Medicare, Medi-Cal, Commercial Insurance and Self Pay accounts.• Performed billing and follow up activities on various hospital claims.• Performed systems operations on IBM System 36 hardware• Performed testing activities during implementation of new Patient Accounting System.