Achievments:- Salesforce Administrator Certification (June 2022) Trailhead:- Ranger Triple Star Status- Business Administration Superbadge (June 2022)- App Customization Specialist (June 2022)- Security Specialist Superbadge (June 2022)- Lightning Experience Reports & Dashboard Specialist Superbadge (June 2022) - Selling with Sales Cloud Specialist Superbadge (Nov. 2021).

Transitioned from Engagement Specialist to Associate Account Executive following Salesforce’s acquisition of Traction on Demand in June 2022. Focused on building relationships with mid-market prospects to drive sales success with strategy distribution of 80% outbound and 20% inbound.- Achieved 100% of sales targets within first six months by leveraging sales engagement and data management tools such as Salesforce, Outreach, 6sense, and ZoomInfo.- Built sequences and created list of 1K+ prospects to generate pipeline for sales team; wrote scripts for calls, emails, and LinkedIn messages with subsequent follow-ups to keep prospects engaged.- Qualified leads and opportunities through internal resources; conducted discovery calls with C-Suite executives.- Advised companies on using Salesforce products to solve complex and unique business challenges.- Created learning committee to share best practices and comprehensive reports for supporting execution of outbound campaigns by newly formed team.

Provided leadership on overall strategic direction for start-up business offering hospitality concepts and designs applicable to branding of restaurants and food halls to elevate customer experience. Presented custom-tailored programs to valued business partners, developed company website, and outreached to potential clients.- Cultivated and maintained business relationships with global food and beverage operators, entertainment organizations, as well as world renowned chefs such as Patrick Kriss and Alan Yau on future restaurant development opportunities.- Co-led development of innovative digital immersive experience and established relationships with core groups including AMC Entertainment, Dave & Buster’s, and Princess Cruises to explore commercial real estate and business diversification opportunities post-COVID-19.- Managed operations to build new structures for initiatives related to branding, website development, vendor relations, and business strategies.

Served as part of leadership team to strategize business plan for 90k sq. ft. indoor theme park with 16 attractions through partnership with National Geographic. Managed expense spending, vendor contracts, strategies for increasing revenue streams, and EBITDA maintenance. Led Accessibility Advisory Group to create plan for overall accessibility of facility.- Created world-class Guest Service Experience Model and drafted Company’s Culture Plan; developed Standard Operating Procedures (SOPs) and guidelines for attraction operations, as well as General Policies.- Coordinated onboarding, training, and scheduling for over 150 employees; determined labour budget.- Sourced procurement solutions through RFPs and negotiated cost-effective contracts with vendors covering amenities, software, hardware, cleaning supplier, and first aid training consultants.- Established relationships with Ontario Ministry of Tourism, Ryerson University, and Sheridan College for future partnership development.- Prepared for continuity of business and opening of facility with safety measures to minimize impact by COVID-19.

Led team of six agents to drive sales and boost client satisfaction at luxury dealership. Set up service KPIs to measure success.- Developed and implemented compensation structures with monthly reviews to help drive improvements in agents and team performance; initiated training program for onboarding new agents.- Nurtured relationships with various vendors and negotiated contracts with focus on efficiency and program fit.- Executed multiple projects to drive business development and enhance operations with outstanding results including achievement of 1/3 VMP targets in 2018, annual reduction of $75K through optimized team structure, increase in productivity by 150%, and sales boost from partnerships with Profit Driver Pro and Kijiji Autos.

Managed staff of 20 in delivering private concierge services on 24-hour rotation. Conducted quality assurance and procedural improvements to maintain customer service standards and resolve arising challenges, keeping SLA level at 100%.- Established standardized operational procedures and comprehensive training plan to achieve low turnover rate.- Identified opportunities for business review; partnered with web developer to alter Salesforce CRM system for improving workflow and increasing operational efficiency.

The Villa Florentine is a 5-star luxury hotel that offers all the spirit and charm of the Italian Renaissance with exceptional views of the historical city of Lyon.