• Establishing the Warm Homes Strategy for ECO stage 1 to March 2015 including all Business Processes, Department Structure, Market potential, Target Strategy, Key Deliverables, Risk Analysis, Communication Strategy etc.• Building pipework of works with existing and new clients through Tenders, Networking, Direct Relationships and Cold Calling• Developing relationships with key businesses within the industry for lead generation e.g. Sustainability Consultants, Chartered Surveyors, EWI manufacturers etc• Arranged for the business to be PAS2030 Certified, arranging training for directly employed staff to be DEA and GDA qualified and partnering relationships with a national Chartered Surveyor bodies• Organised training with material system suppliers and manufacturers including the logistical and operational matters around equipment and tools• Establishing relationships with all utilities to broker funding and framework agreements • Arranging system demos for ECO / Green Deal IT systems for both reporting and EPC / GDA data capture• Provide content for marketing relating to ECO and Green Deal for both website and brochure content• Communicate legislative and parliamentary commentary and updates internally to brief key stakeholders of the business to stay ahead of industry developments

• Proactively exceeded target of £2,500,000 of funding within 12 months through cold calling and networking across various industry streams meeting target in under 11 months and surpassing target • Successfully cross sold all Group Services including renewable technologies, Community Energy Saving Programme (CESP) funding, EcoHome Designs and The Green Deal to provide the Group with 65 leads over 12 months amounting to in excess of £1,500,000 of pipeline business• Nurtured existing relationships with national Contstruction and Insulation Contractors• Published monthly Progress Review Reports detailing financial and carbon savings, budget management, forecasting and recommendations for future strategy planning• Fully project managed schemes in excess of £1.5 million pound

• Responsible for managing the delivery of IT Services for over 1200 UK and International customers, being the prime contact for all suppliers and key stakeholder for any ongoing projects. • Attended monthly meetings with multiple business streams to document and priorities requirements for the business• Implemented and communicated the Change Management Process • Instrumental in developing the Customer Satisfaction Surveys Content, distribution and collation and communication of the feedback taking steps to make improvements to service where relevant• Provided monthly reports to the Group Operating Board on all IT Service performance including Service Desk, Data Lines, Firewalls and Security• Managed the internal 2nd line IT Support team (supporting Windows environment), Operations and Procurement team• Designed and published the Service Catalogue with agreed KPIs through our Intranet updating our monthly performance against these agreed statistics• Meeting with and reviewing proposals from 3rd party suppliers of additional products and services available within the industry, including additional software, infrastructure redesign, call centre services and asset database services.• Negotiating contracts and playing a key role in the decision making process regarding licensing procedures and price lists• Manage an outsourced Service Desk based in Romania providing 1st and 2nd line support to all UK and International offices. This included contract negotiation, transition and ongoing management of the Customer Service Improvement Programme (CSIP)• Responsible for the communication to the business of all new Departmental strategies, processes and procedures including notification of all planned and emergency maintenance to business critical systems in non-technical terms.